Jobs in the United States

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Added 33 mins ago
Senior Delivery Consultant, Professional Services - SAP
Amazon Web Services, Inc.
Tampa, FL · Boston, MA · Seattle, WA · Arlington, VA · Atlanta, GA · Irvine, CA · Denver, CO · Chicago, IL · San Francisco, CA · Dallas, TX
With deep expertise in VMware environments and AWS migration services, you will lead enterprise data centre exit programmes spanning multiple countries and regulatory jurisdictions. You…
Added 54 mins ago
Principal Full Stack Software Engineer (P60) - Growth
Atlassian
Remote, United States
As a Principal Full Stack Software Engineer (P60) on Starburst, you will serve as the lead technical anchor for multi-quarter onboarding and cross-flow initiatives across Atlassian's…
Added 1 hour ago
AM
2027 Spring Process Engineer Co-op (Billerica, MA)
Applied Materials, Inc
Billerica, MA
- $31 to $41 USD / hour
Lead small development projects involving project management, design of experiment, wafer processing, data collection and analysis, documentation, and data presenting
Added 1 hour ago
Alternative Project Engineer
State of Montana
Helena, MT
Added 1 hour ago
K
Lead Engineer I, Tech Product Manager
KPMG
Louisville, KY
- $7.25 USD / hour
KPMG is currently seeking a Lead Engineer I, Tech Product Manager to join our Digital Nexus Technology organization.
Added 1 hour ago
O
Lead Principal Site Reliability Engineer
Oracle
Nashville, TN
- $96,300 to $264,100 USD / year
Build or enhance tools for deployment, configuration management, infrastructure provisioning, incident response, and service recovery.
Added 2 hours ago
GL
Manager, Planning - 1st shift
GXO Logistics
Bloomington, CA
- $103,611 to $115,124 USD / year
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 2 hours ago
Supervisor OT Network Security - Cyber Security & TSOC
FirstEnergy
Akron, OH
This position is within FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
Added 2 hours ago
Corporate Project Engineer
BWAY
Cincinnati, OH
JOB DESCRIPTION The Project Engineer is responsible for identifying, developing, and executing continuous improvement and operational excellence initiatives across NASP Metals facilities.…
Added 2 hours ago
Healthcare Engineer
Veterans Affairs, Veterans Health Administration
Cleveland, OH
Added 3 hours ago
M
In-house Associate Legal Counsel
myKaarma
Long Beach, CA
- $150,000 to $175,000 USD / year
…industry - we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform…
Added 4 hours ago
Sr Project Manager-ENG
Zachry Group
Omaha, NE
Zachry Engineering Corporation is seeking an experienced Senior Project Manager to lead the execution of engineering and EPC projects within the energy, power generation, chemical, and…
Added 4 hours ago
Microsoft System Administrator SME
SAIC
Stennis Space Center, MS
The Senior Windows Engineer will provide support, implementation, and design services for Windows-based systems across the enterprise. The candidate will be responsible for resolving and…
Added 4 hours ago
AM
2027 Spring Process Engineer Co-op (Billerica, MA)
Applied Materials
Billerica, MA · Billerica
- $31 to $41 USD / hour
Lead small development projects involving project management, design of experiment, wafer processing, data collection and analysis, documentation, and data presenting
Added 4 hours ago
Sewer, Streets, Parks and Water Operations Manager
City of Airway Heights
Airway Heights, WA
The City of Airway Heights will provide excellent public service and ensure the safety and wellbeing of our community and employees through the empowerment of each employee. We value…
Added 4 hours ago
Process Quality Engineer
Aero Products and Services JV, LLC
United States
Risk Management: Develop risk management tools (such as PFMEA, DFMEA, Fault Tree Analysis) and lead risk/process mitigation strategies.
Added 5 hours ago
Senior AI Tools Engineer, SRE Operations - GeForce NOW
NVIDIA USA
Remote, United States
We are seeking a passionate AI Tools Engineer to join the Site Reliability Engineering (SRE) Data Team. Applicants with SRE or equivalent experience are encouraged.
Added 5 hours ago
Pn Software Engineer (Remote)
CareFirst
Baltimore, MD
Lead the strategic direction of the design, development, and implementation of multiple applications. Performs and leads the detail technical design, debugging, coding, code review and…
Added 5 hours ago
ENGINEER
CARDEROCK DIV NS
Bethesda, MD
…(GS-12/13 equivalent) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: as a…
Added 5 hours ago
IT Project Manager Senior
Entergy
New Orleans, LA
…resolves or escalates issues that affect these projects. Provides management insight into the assigned projects and how the status of those projects affects business and operational goals.…
Added 5 hours ago
Lead Platform Engineer (Full-Stack)
Young Basile
Troy, MI
Lead Platform Engineer (Full-Stack) (Troy, MI - Hybrid (Remote and In Person))
Added 5 hours ago
A
Infrastructure & Capital Projects – Construction Mechanical Engineer – Data Centers, ANS
Accenture
Des Moines, IA
- $120,000 to $145,000 USD / year
3+ years of senior level construction management or design management experience
Added 5 hours ago
GENERAL ENGINEER (Title 5)
Air National Guard Units
Des Moines, IA
Summary IOWA AIR NATIONAL GUARD - TITLE 5 EXCEPTED SERVICE POSITION Open to the public. Military membership is not required, and Veteran's preference applies. Applicants who meet one of the…
Added 6 hours ago
SUPERVISORY ELECTRONICS ENGINEER
U.S. Air Force - Agency Wide
Lackland AFB, TX
…meets customer needs. DUTY 2: Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of…
Added 6 hours ago
ES Systems Engineer
CBRE
Burlington, TX
Point of contact for keeping key customers and management advised of any outstanding and reoccurring problems with products and services.

Amazon

Software Development Engineer, Amazon Customer Service AI powered Content Solutions

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 4, 2026

Original job description

Description

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team. In this pivotal role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying policy facts ('Knowledge Artifacts'). You will have the opportunity to influence a large group of product owners, software engineers, machine learning experts, and data scientists globally as we build the foundation that AI powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world across diverse set of marketplaces, languages and locales

Key job responsibilities

Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.

A day in the life

As a Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About the team

This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Define artistic vision
Debugging
Content creation
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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