Jobs in the United States

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Added 2 mins ago
Lead Software Engineer - Java, Kafka, AWS
JPMC page
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Own the delivery of features across the development lifecycle both independently and with the team, including design, implementation, testing, and support
Added 2 mins ago
Software Test Engineer
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Omaha, NE
…opportunity for a Software Test Engineer to help with automated testing of our state-of-the-art software solutions delivered to our government customers. The successful candidate will work…
Added 5 mins ago
Cyber Data Capabilities Developer
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Added 8 mins ago
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SDET Engineer
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Remote, United States
- $100,000 to $165,000 USD / year
…will combine strong programming skills with deep knowledge of testing strategy, including unit, integration, end-to-end, performance, and security testing in modern distributed systems. In…
Added 8 mins ago
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Senior Backend Engineer
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Remote, United States
- $100,000 to $175,000 USD / year
Design and implement large-scale distributed backend systems using Java, Go, Scala, or similar high-performance languages.
Added 8 mins ago
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Quant Developer (Fintech)
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Remote, United States
- $100,000 to $150,000 USD / year
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Added 10 mins ago
Software Dev Engineer, AWS CX - Cloudscape
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Drive engineering excellence through instrumentation, automated testing, and pipeline-based deployment.
Added 10 mins ago
Software Dev Engineer, AWS CX - Cloudscape
Amazon
East Palo Alto, CA
Drive engineering excellence through instrumentation, automated testing, and pipeline-based deployment.
Added 10 mins ago
AI Engineer (AI Data Privacy, Security & Governance)
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Experience with Python, Java, C#, JavaScript, or SQL.
Added 10 mins ago
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2027 Software Engineer Intern - Azusa CA
Northrop Grumman
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- $21.5 to $41 USD / hour
As a selected candidate you can support the design, development, documentation, testing, integration, and debugging of software written in various computer languages but with emphasis on…
Added 10 mins ago
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Software Developer
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Santa Fe Springs, CA
- $93 to $104 USD / hour
Software Developer Location: Santa Fe Springs, CA Job ID: #73387 Pay Range: $93-104/hr 12 months Responsibilities include but are not limited to:
Added 10 mins ago
2027 Associate Software Engineer - Azusa CA
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As a selected candidate you can support the design, development, documentation, testing, integration, and debugging of software written in various computer languages but with emphasis on…
Added 11 mins ago
Software Dev Engineer II, DC Bridge
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…efficiently and securely. On any given day, we use Python, Java, Kotlin, Lambda, DynamoDB, and CloudFormation, as well as other public AWS services and a host of Amazon-internal…
Added 11 mins ago
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Intern - Application Integration Developer
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- $30 USD / hour
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Added 11 mins ago
E-Commerce IT Senior Product Manager – Waters
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Added 12 mins ago
Entry-level Software Engineer–Developers
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The selected candidate will support the development of mission software written in Java, C++, Python, ReactJS. The candidate will collaborate with cross functional teams and stakeholders to…
Added 12 mins ago
Staff Software Engineer, Creativity Foundations, Photos Create
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5 years of experience testing, and launching software products.
Added 12 mins ago
Staff Software Engineer, Android Infrastructure, Google Home
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8 years of experience with software development (Java, etc.).
Added 12 mins ago
Software Development Engineer II, PXT, HAIEX
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…applications, tools, systems, and services using: C#, C++, Java, or Perl…
Added 12 mins ago
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Principal Core Infrastructure Engineer-Network Capacity
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Santa Clara, CA
- $114,600 to $234,600 USD / year
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Added 13 mins ago
Sr. Application Security Engineer
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…application development into application security, bringing a developer's mindset to security and operations, and will mentor others while helping shape how the organization builds and…
Added 13 mins ago
Lead Software Developer
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Added 13 mins ago
Machine Learning Engineer 5 (IC)
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Added 13 mins ago
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…reviews, overseeing security code reviews and API security testing while providing definitive remediation…

Amazon

Software Development Engineer, Amazon Customer Service AI powered Content Solutions

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 4, 2026

Original job description

Description

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team. In this pivotal role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying policy facts ('Knowledge Artifacts'). You will have the opportunity to influence a large group of product owners, software engineers, machine learning experts, and data scientists globally as we build the foundation that AI powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world across diverse set of marketplaces, languages and locales

Key job responsibilities

Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.

A day in the life

As a Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About the team

This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Define artistic vision
Debugging
Content creation
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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