Jobs in the United States

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Added 5 mins ago
Senior Decision Intelligence Engineer
Humana
Raleigh, NC
The Senior Machine Learning Engineer, Decision Intelligence is a hands-on individual contributor responsible for building, deploying, and operating ML and decisioning pipelines for the NBA…
Added 6 mins ago
AI & Data AVP, Manufacturing (Life Sciences/Pharma)
Deloitte
Charlotte, NC
…alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance,…
Added 6 mins ago
Agentic AI Engineer, Senior
Deloitte
Charlotte, NC
Certifications: Azure AI Engineer Associate, Azure Solutions Architect Expert; AWS Certified Machine Learning - Specialty, AWS Certified Solutions Architect - Professional; Professional…
Added 6 mins ago
Associate VP Network Engineer
Deloitte
Charlotte, NC
Experience leading pursuits and business development - proposal development, SOW/scoping, solutioning, and staffing strategy
Added 6 mins ago
Lead Integration Engineer II
Deloitte
Raleigh, NC · Charlotte, NC
US-E - Consulting - Lead Integration Engineer II - AI & Engineering/EaaS
Added 15 mins ago
ML
Chief Maintenance Technician Trainee
Mission Linen Supply
Salinas, CA
- $30 to $38 USD / hour
Train directly with Mission's top Chief and Regional Technicians to lead the maintenance operations of your own industrial laundry facility
Added 23 mins ago
Application Support Engineering Associate
DTCC Candidate Experience
Jersey City, NJ · Boston, MA
…partner with globally distributed teams across Application Development, Infrastructure, Network, Cloud, and Operations to deliver seamless production support, rapid incident resolution, and…
Added 23 mins ago
Readiness Coordinator- PA Work Management - Waynesboro Service Center
FirstEnergy
Waynesboro, PA
This position is responsible for supporting Distribution Line Operations Management by pre inspecting jobs to ensure overall job readiness, as well as identifying and minimizing safety…
Added 32 mins ago
Associate Electrical Software Test Engineer
AST SpaceMobile
Lanham, MD
We are seeking an Associate Electrical Software Engineer to join the Software Validation and Testing team. This role will support the execution, validation, and verification of software and…
Added 37 mins ago
Associate, Application Deployment Engineer
BlackRock
Atlanta, GA
Support the development of repeatable deployment methodologies, playbooks, and best practices across Technology & Operations.
Added 37 mins ago
Sr Identity and Access Management Sailpoint Engineer
Atmos Energy Corporation
TX
1. We are looking for someone with proficient experience in SailPoint Development related to: developing workflows, SCIM connectors, API-based integrations, resolving errors via VSCode or…
Added 38 mins ago
Associate Engineer - Facilities
Catalent
Madison, WI
We have an opportunity for an Associate Engineer - Engineering to join our team. In this role, you will perform hands-on activities to install, onboard, and retire equipment. You will draft…
Added 41 mins ago
NO
E&A Technician - Day Shift
Nestle Operational Services Worldwide SA
Savannah, GA
- $33.5 to $34.15 USD / hour
Reports directly to maintenance/production leadership with input from Electrical & Automation Engineer. Expectation: associate will be motivated and self-directed, requiring only nominal…
Added 44 mins ago
UG
Associate Full Stack Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
As an Associate Software Engineer within our technology organization, you will contribute to modernizing key platform architectures by developing scalable microservices, API-driven…
Added 55 mins ago
Associate, Image Science Engineer
L3Harris
Tulsa, OK
L3Harris Aeromet has an opportunity for a Data Analyst or Image Processing Engineer working to apply, enhance and develop image and signal processing techniques for our Airborne Sensors…
Added 1 hour ago
Senior Biomedical Engineer
SBHU
Stony Brook, NY
At Stony Brook Medicine, the BME Senior Biomedical Engineer is responsible for performing all responsibilities of a BME Engineer including, but not limited to, troubleshooting, repairs,…
Added 1 hour ago
AB
Infrastructure Engineer-Network Automation Focused
Associated Bank
Minneapolis, MN
- $11.41 USD / hour
…success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for…
Added 1 hour ago
Senior Research & Development Engineer
Synthes USA Products, LLC Legal Entity
West Chester, PA
We are searching for the best talent for a Senior Research and Development Engineer, to join our Orthopaedics team. This is a hybrid role located in West Chester, PA.
Added 1 hour ago
IT & Cloud Support Analyst
Chameleon Integrated Services
St. Louis, MO
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of…
Added 1 hour ago
ME
3D Metrology Engineer
Manpower Engineering
Greenville, SC
- $54 USD / hour
Our client, a leader in energy technology and advanced power generation manufacturing, is seeking a 3D Metrology Engineer to join their team. As a 3D Metrology Engineer, you will be part of…
Added 1 hour ago
Sr. Supplier Quality Engineer
BD (Becton, Dickinson and Company)
Milpitas, CA
Drive and Support new product development and sustaining activities in supplier management ensuring supplier compliance and capability for Qualification, Approval, and Sustaining…
Added 1 hour ago
Senior Human Factors Engineer
Amgen
Thousand Oaks, CA
Let’s do this! Let’s change the world! In this vital role you are responsible for leading HFE/UE planning, research, development, and continuous improvement of Amgen drug delivery devices…
Added 2 hours ago
Cleared - Cyber Security Engineer (Multiple Levels)
Noblis
Bethesda, MD
The Cyber Security Engineer will be supporting the Sponsor's cyber defense mission. This role focuses on the technical and operational effectiveness of cybersecurity capabilities, including…
Added 2 hours ago
Assistant General Manager
Legacy Ventures
Gatlinburg, TN
Engagement with the Chief Engineer and operations of the Engineering Department.
Added 2 hours ago
AC
Senior Solutions Consultant
Appian Corporation
Denver, CO
- $40,123 USD / year
Scale the Organization: Contribute reusable assets-including architectural blueprints, frameworks, and customer stories-while mentoring associate SCs to scale best practices.

Amazon

Software Development Engineer, Amazon Customer Service AI powered Content Solutions

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 4, 2026

Original job description

Description

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team. In this pivotal role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying policy facts ('Knowledge Artifacts'). You will have the opportunity to influence a large group of product owners, software engineers, machine learning experts, and data scientists globally as we build the foundation that AI powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world across diverse set of marketplaces, languages and locales

Key job responsibilities

Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.

A day in the life

As a Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About the team

This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Define artistic vision
Debugging
Content creation
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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