Jobs in the United States

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Added 7 mins ago
Agentic AI Engineer, Senior
Deloitte
Charlotte, NC
Certifications: Azure AI Engineer Associate, Azure Solutions Architect Expert; AWS Certified Machine Learning - Specialty, AWS Certified Solutions Architect - Professional; Professional…
Added 8 mins ago
Associate VP Network Engineer
Deloitte
Charlotte, NC
Experience managing and mentoring Managers and project teams, including performance management and career development
Added 8 mins ago
Lead Integration Engineer II
Deloitte
Raleigh, NC · Charlotte, NC
US-E - Consulting - Lead Integration Engineer II - AI & Engineering/EaaS
Added 8 mins ago
Engineer - Generation
Avista 1
Spokane, WA
…assignments that impact Avista’s Generation Facilities. As an Engineer, you will collaborate with other engineers, project managers, and stakeholders such as operators to develop designs…
Added 25 mins ago
Security Service Technician
Allied Universal
Farmingdale, NJ
…Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued…
Added 25 mins ago
Associate Project Manager – Land Development
Atwell, LLC
Newark, DE
…dynamic land development projects? Atwell is looking for an Associate Project Manager to lead and oversee innovative commercial and residential land development projects in Newark,…
Added 25 mins ago
Associate Project Manager – Land Development
Atwell, LLC
Bryn Mawr, PA
…dynamic land development projects? Atwell is looking for an Associate Project Manager to lead and oversee innovative commercial and residential land development projects in Bryn Mawr,…
Added 25 mins ago
Golang Engineer
Bread Financial Payments, Inc
Columbus, OH · Chadds Ford, PA · Frisco, TX · Draper, UT · NY · Wilmington, DE
The Senior Associate Software Engineer is responsible for implementing software based on technical designs, writing clean, efficient code, and executing comprehensive unit tests. Building…
Added 26 mins ago
Energy Engineer - Energy Modeling
Sustainable Comfort Inc
Worcester, MA · Syracuse, NY
Sustainable Comfort is looking for an Energy Engineer with experience in whole-building energy modeling, particularly ASHRAE 90.1, to join our expanding team of sustainability…
Added 26 mins ago
Product Safety Engineer I - Medical Devices
CSA America Testing & Certification LLC
United States
…certification organization, is seeking an experienced Product Safety Engineer, Medical Devices in its Irvine, CA office to further position CSA Group as the leading and pre-eminent choice…
Added 29 mins ago
Engineering Management System Administrator
Aviation Enterprise
United States
As an Engineering Management System Administrator, you will be responsible for the administration of the Office of Engineering’s project management information system.
Added 34 mins ago
Associate Electrical Software Test Engineer
AST SpaceMobile
Lanham, MD
We are seeking an Associate Electrical Software Engineer to join the Software Validation and Testing team. This role will support the execution, validation, and verification of software and…
Added 38 mins ago
Transportation Engineering Supervisor
State of North Dakota
Williston, ND
Develop preventive maintenance project plans using MicroStation/ OpenRoads under the direction of an engineer.
Added 39 mins ago
Associate Solutions Consultant
HEARTLAND LABEL PRINTERS INC
COMBINED LOCKS, WI
Added 40 mins ago
Manufacturing Application Engineer
AGILITI HEALTH INC
MILWAUKEE, WI
…computer systems or software conceptsPreferred Qualifications Associate\'s or Bachelor\'s degree in Engineering, Design, or Manufacturing ASE, FAA, Lean, Six Sigma, or other technical…
Added 43 mins ago
NO
E&A Technician - Day Shift
Nestle Operational Services Worldwide SA
Savannah, GA
- $33.5 to $34.15 USD / hour
Reports directly to maintenance/production leadership with input from Electrical & Automation Engineer. Expectation: associate will be motivated and self-directed, requiring only nominal…
Added 1 hour ago
Web Developer
CACI, INC.-FEDERAL
Chantilly, VA
AWS certification, such as AWS Certified Developer – Associate or AWS Certified DevOps Engineer – Professional.
Added 1 hour ago
Project Engineer, Construction - Michels Energy Solutions, Inc
Michels Corporation
Bowling Green, OH
As an Associate Project Manager, your key responsibilities will be to support project planning and organization, implement project management principles, and collaborate effectively with…
Added 1 hour ago
Senior Research & Development Engineer
Synthes USA Products, LLC Legal Entity
West Chester, PA
…through their product life-cycle within multiple cross-functional project teams. This includes communication with customers, e.g., Health Care Professionals, marketing and sales…
Added 1 hour ago
Sr Cloud Engineer
SGHS BRANDING
Brunswick, GA
Completes assigned tasks per defined project scope, timelines, and budgets. Works to prescribed methodologies for all project implementations.
Added 1 hour ago
AU
Project Manager
Allied Universal
Secaucus, NJ
- $125,000 to $130,000 USD / year
…Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued…
Added 1 hour ago
Senior Construction Project Engineer
RQ Construction
Kings Bay, GA
Added 1 hour ago
Electrical Engineering Intern
ITG, LLC
Chattanooga, TN
Required: Must currently be pursuing a degree (bachelor’s or associate’s) in drafting, mechanical engineering, or electrical engineering.
Added 1 hour ago
2027 Associate Software Engineer - Azusa CA
Northrop Grumman
Azusa, CA
Coursework or project experience in areas like web development, embedded systems, cybersecurity, AI/ML, or distributed systems
Added 1 hour ago
Sr. Supplier Quality Engineer
BD (Becton, Dickinson and Company)
Milpitas, CA
Six Sigma Green Belt and/or Certified (e.g. ASQ) Quality Engineer or equivalent (Prefer Six Sigma Black Belt Certified) desired

Amazon

Software Development Engineer, Amazon Customer Service AI powered Content Solutions

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 4, 2026

Original job description

Description

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team. In this pivotal role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying policy facts ('Knowledge Artifacts'). You will have the opportunity to influence a large group of product owners, software engineers, machine learning experts, and data scientists globally as we build the foundation that AI powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world across diverse set of marketplaces, languages and locales

Key job responsibilities

Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.

A day in the life

As a Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About the team

This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Define artistic vision
Debugging
Content creation
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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