Jobs in the United States

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Added 2 mins ago
AI Engineer
Accuity
United States
The AI Engineer develops and operates the AI systems that support automation across Accuity’s clinical documentation and revenue cycle workflows. Reporting to the Vice President, Data…
Added 3 mins ago
Sr. Application Security Engineer
American Express Global Business Travel
Little Rock, AR
We are seeking an experienced Senior Application Security Engineer to join our team in the corporate travel industry. This remote position requires a unique blend of application development…
Added 4 mins ago
Data & AI Engineer
THE CARLYLE GROUP EMPLOYEE CO., LLC
Washington, DC
The Data & AI Engineer sits within Carlyle’s Enterprise Technology & Data organization and supports firm-wide data and AI initiatives spanning investment platforms, portfolio operations,…
Added 4 mins ago
Forward Deployed Engineer, Generative AI, Geo
Google
Mountain View, CA · New York, NY · Seattle, WA · San Francisco, CA
…support, you will oversee the technical execution and business operations of Google's online advertising platforms or product…
Added 5 mins ago
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Member of Technical Staff: Quality Engineer
Walden Robotics
Cambridge, MA
- $213,000 to $284,000 USD / year
…engineering, mechanical and electrical design, sourcing and field operations. Your first priorities are the core quality system, receiving inspection and pre-shipment inspection, and you…
Added 6 mins ago
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Automation Engineer | Controls & PLC Specialist
Jobot
Stratford, CT
- $100,000 to $130,000 USD / year
…and reliable production. We’re seeking a hands-on Automation Engineer to strengthen our controls capabilities, support equipment upgrades, and improve the performance of our processing and…
Added 6 mins ago
Oracle Cloud Security Engineer
MANTECH
United States
MANTECH seeks a highly technical Oracle Cloud Security Engineer to join our team in Herndon, VA. Join a dedicated team of cybersecurity experts focused on enhancing the customer’s cloud…
Added 6 mins ago
Oracle Cloud Security Engineer
MANTECH
United States
MANTECH seeks a highly technical Oracle Cloud Security Engineer to join our team in Herndon, VA. Join a dedicated team of cybersecurity experts focused on enhancing the customer’s cloud…
Added 7 mins ago
Engineer II, Field Service
ASM
United States
As a Field Service Engineer II at ASM, you will play a critical role in supporting leading semiconductor manufacturers by installing, maintaining, and troubleshooting ASM's advanced…
Added 8 mins ago
Associate Operability Engineer
Capgemini
Southfield, MI, MI
The Associate Operability Engineer supports day-to-day fleet operations and vehicle-software activities. The role assists with software updates, troubleshooting, quality investigations,…
Added 8 mins ago
C
Operability Engineer
Capgemini
Southfield, MI, MI
- $63,140 to $118,144 USD / year
The Operability Engineer supports day-to-day fleet operations and vehicle-software activities. The role assists with software updates, troubleshooting, quality investigations,…
Added 8 mins ago
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Lead Operability Engineer
Capgemini
Southfield, MI, MI
- $89,400 to $166,398 USD / year
The Operability Engineer – Lead coordinates fleet operations and vehicle-software activities. The role leads software updates, deployment and release validation, troubleshooting, quality…
Added 8 mins ago
SOLUTION ENGINEER
Lumen Technologies
Remote, United States
…utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand…
Added 10 mins ago
RA
Demand Generation Lead
Refold AI
San Francisco, CA
- $180,000 to $210,000 USD / year
- Works closest with: The AEs, Field Marketing, Product Marketing, GTM Operations, and the founders
Added 11 mins ago
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Senior Product Manager
Actalent
Grandview, MO
- $125,000 to $135,000 USD / year
Market intelligence and Voice of the Customer processes that turn distributor, rep, contractor, plumber and engineer input into actionable insight.
Added 11 mins ago
On-Site Service Engineer – Data Center / Server Hardware
Unisys Corporation
Pryor, OK
Experience with data center operations, rack/stack, structured cabling, or server deployment
Added 11 mins ago
Distribution Planning Engineer
Ameren
St Louis, MO
The Engineer will participate in the long-term planning process across Ameren Missouri. The engineer will perform system studies in the tactical and strategic planning windows to identify…
Added 12 mins ago
Sr. Application Security Engineer
American Express Global Business Travel
Jefferson City, MO
We are seeking an experienced Senior Application Security Engineer to join our team in the corporate travel industry. This remote position requires a unique blend of application development…
Added 12 mins ago
Data Engineer
Deloitte
Kansas City, MO · St. Louis, MO
…work in a collaborative environment? As an experienced Data Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands…
Added 12 mins ago
Senior Forward Deployed Engineer, Palantir
Deloitte
Kansas City, MO · St. Louis, MO
…engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing…
Added 12 mins ago
Senior Forward Deployed Engineer, Microsoft AI&Data
Deloitte
St. Louis, MO · Kansas City, MO
…engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing…
Added 12 mins ago
Lead Forward Deployed Engineer, Palantir
Deloitte
St. Louis, MO · Kansas City, MO
…engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing…
Added 12 mins ago
Forward Deployed Engineer- Palantir
Deloitte
Kansas City, MO · St. Louis, MO
…engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing…
Added 12 mins ago
Data Management Engineer - OpenText
Deloitte
Kansas City, MO · St. Louis, MO
…alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance,…
Added 12 mins ago
AI Solutions Architect - Life Sciences
Deloitte
Kansas City, MO · St. Louis, MO
…alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance,…

Amazon

Software Development Engineer, Amazon Customer Service AI powered Content Solutions

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 4, 2026

Original job description

Description

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team. In this pivotal role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying policy facts ('Knowledge Artifacts'). You will have the opportunity to influence a large group of product owners, software engineers, machine learning experts, and data scientists globally as we build the foundation that AI powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world across diverse set of marketplaces, languages and locales

Key job responsibilities

Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.

A day in the life

As a Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About the team

This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Define artistic vision
Debugging
Content creation
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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