Jobs in the United States

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Added 11 days ago
Software Developer, Junior
StraCon Services Group, LLC
Orlando, FL
Added 11 days ago
Principal Architect
Vertafore
Remote, United States
As a Principal Architect you will provide technical direction and support for Vertafore’s corporate vision with both a deep and broad specialization in multiple domain areas. You will help…
Added 11 days ago
Principal Applied Scientist, Frontier AI Assets , Frontier AI Assets
Amazon.com Services LLC
Bellevue, WA · Sunnyvale, CA
The Frontier AI Assets (FAI) team is looking for a passionate, talented, and inventive Principal Applied Scientist with a strong deep learning and reinforcement learning background to build…
Added 11 days ago
Sentinel - Principal Systems Safety Engineer - 17339 - 17585
CORP-Corporate Office
United States
Northrop Grumman Defense Systems is seeking to hire a Principal Systems Safety Engineer to join its team of diverse and qualified individuals. This position will be located in Roy, Utah or…
Added 11 days ago
Sentinel - Systems / Principal Systems Safety Engineer - 17900*
CORP-Corporate Office
United States
Northrop Grumman Defense Systems is seeking a Systems Safety Engineer / Principal Systems Safety Engineer. This position is located in Roy, UT or Huntsville, Alabama and supports the…
Added 11 days ago
RU
Principal Full Stack Engineer
Randstad USA
Research Triangle Park, NC
- $81 to $82 USD / hour
Proven backend development experience using Java (11+), Spring Boot, and open-source technologies
Added 11 days ago
Principal Software Engineer, DevSecOps (Hybrid)
RTX
United States
Qualifications You Must Have
Added 11 days ago
Principal Enterprise Software Engineer
Wolters Kluwer United States Inc.
Kennesaw, GA · Houston, TX · Minneapolis, MN
Wolters Kluwer is seeking a hands-on Principal AI Solutions Engineer in our Architecture & Engineering Services (AES) Team to architect, build, and deploy enterprise-scale AI solutions on…
Added 11 days ago
CI
Principal Software Engineer, CBCI
CloudBees Inc
Denver, CO
- $200,000 to $230,000 USD / year
CloudBees CI helps enterprises build and deliver software with confidence. Built on Jenkins, with a core written in Java and deployments running on Kubernetes, it brings together the…
Added 11 days ago
Principal Full Stack Engineer 181174
CTI Consulting
westlake, TX
As a Principal Software Engineer, this individual serves as a technical leader
Added 11 days ago
Principal Full Stack Engineer 181740
CTI Consulting
Durham, NC
development experience using Java (11+), Spring Boot, and open-source
Added 11 days ago
Sr. Software Engineer
Medtronic
Fridley, MN
Experience developing production-grade software solutions using Java and JavaScript
Added 11 days ago
O
Lead Principal Data Systems Software Engineer
Oracle
Pleasanton, CA · Redwood City, CA
- $122,800 to $306,400 USD / year
Proficient with programming languages Java/Python; and scripting languages (Shell, Perl and Python)
Added 11 days ago
Principal AI & Lead Software Engineer
Insight Global
Minnetonka, MN
We are looking for a talented Principal AI Engineer to join our Engineering Frameworks Team. In this role, you will be instrumental in leading a team in the design, architecture,…
Added 11 days ago
Principal Backend Engineer AI (Python)
COTIVITI, INC.
SOUTH JORDAN, UT
Added 11 days ago
Sr Principal / Architect Engineer, Software - Backend, Alerting (Chronosphere)
Palo Alto Networks
San Jose, CA
Fluency in a system level language such as Go, C++, Java, C#, or Rust. Knowing a specific language isn’t important; what matters is that you’ve become fluent in one by spending a lot of…
Added 11 days ago
Software Development Engineer, Amazon Customer Service AI powered Content Solutions
Amazon
Seattle, WA
…systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key…
Added 11 days ago
O
Principal Core Infrastructure Engineer-Network Capacity
Oracle
Seattle, WA
- $114,600 to $234,600 USD / year
As a Principal Software Developer, you will provide technical leadership across architecture, design, implementation, testing, deployment, and operations. You will solve ambiguous problems,…
Added 11 days ago
M
Principal Software Engineer - AI & FX Trading Technology (Chicago)
ManpowerGroup
Chicago, IL
- $70 to $73 USD / hour
Lead the design, development, modernization, and integration of Java-based CashPro FX/Flow applications and C++ services within the TFX suites, with Python/Quartz-based systems as an…
Added 11 days ago
Principal Software Engineer - AI Enabled Product Development
Infor
Dallas, TX
As a Principal Software Engineer, you’ll join at an early stage and help build this capability from the ground up, using modern software engineering practices alongside rapidly evolving AI…
Added 11 days ago
Principal Software Engineer - AI Enabled Product Development
Infor
Atlanta, GA
As a Principal Software Engineer, you’ll join at an early stage and help build this capability from the ground up, using modern software engineering practices alongside rapidly evolving AI…
Added 11 days ago
AI Engineer 4 (MLX)
Capital One
New York, NY
Mentor Principal and Senior Associates on scalable design, performance tuning and research-to-production translation
Added 11 days ago
Engineer Systems/Principal Engineer Systems-AHT
Northrop Grumman
Huntsville, AL
Northrop Grumman Defense Systems (NGDS) is seeking a Systems Engineer or Principal Systems Engineer to join the IBCS Team supporting the development of mission-critical defense systems.…
Added 11 days ago
O
Principal Core Infrastructure Engineer-Network Capacity
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure, or OCI, is seeking a Principal Software Developer to design and build scalable software capabilities that support infrastructure demand and capacity planning.
Added 12 days ago
Modeling Simulation & Analysis Engineer 3 or 4 (Principal or Sr. Principal Level)
CORP-Corporate Office
United States
Must have the ability to obtain and maintain US Government Top Secret clearance an

Amazon

Software Development Engineer, Amazon Customer Service AI powered Content Solutions

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 4, 2026

Original job description

Description

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team. In this pivotal role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying policy facts ('Knowledge Artifacts'). You will have the opportunity to influence a large group of product owners, software engineers, machine learning experts, and data scientists globally as we build the foundation that AI powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world across diverse set of marketplaces, languages and locales

Key job responsibilities

Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.

A day in the life

As a Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About the team

This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Define artistic vision
Debugging
Content creation
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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Jobs in the United States