Jobs in the United States

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Added 1 min ago
Solutions Engineer - US
CertifyOS
Remote, United States
- Partner with Account Executives on mid-market deals as the technical lead from discovery through close.
Added 6 mins ago
Associate Software Engineer
The MITRE Corporation
Bridgeport, WV
…public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and…
Added 9 mins ago
Staff CAD Engineer, Silicon Design, Google Cloud
Google
Sunnyvale, CA
As a Staff CAD Engineer, Silicon Design Environment, you will collaborate closely with domain experts across the silicon development spectrum and leverage your experience to deliver the…
Added 12 mins ago
A
Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Manufacturing Engineer Job DescriptionThe Manufacturing Engineer serves as the primary technical resource supporting air-cooled chiller manufacturing operations on 2nd shift.…
Added 12 mins ago
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Manufacturing Engineer
Actalent
Dearborn, MI
- $40 to $50 USD / hour
DescriptionThe Launch Manufacturing Engineer will support the Manufacturing Plant throughout the development and launch of the F-150 platform. This individual will provide hands-on…
Added 15 mins ago
Control Systems Technical Specialist
HDR
Arlington, VA · Glen Allen, VA · Vienna, VA · Virginia Beach, VA
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 15 mins ago
Control Systems Technical Senior Specialist
HDR
Arlington, VA · Glen Allen, VA · Vienna, VA · Virginia Beach, VA · Fulton, MD
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 18 mins ago
Principal Civil Engineer, Data Center Design Engineering
Fleet Data Centers
Remote, United States
The Principal Civil Engineer will be responsible for leading the design, development, and implementation of cutting-edge civil systems in highly efficient, scalable, and sustainable data…
Added 19 mins ago
Software Engineer, Infrastructure - Ads Infra and Ranking
Meta
Bellevue, WA
Software Engineer, Infrastructure - Ads Infra and Ranking Responsibilities:
Added 19 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Olympia, WA
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 20 mins ago
C
Mobile Building Engineer Lead
CBRE
Tacoma, WA · Olympia, WA
- $46.15 to $55.28 USD / hour
As a CBRE Mobile Building Engineer Lead, you will be responsible for leading preventive maintenance and corrective repairs for buildings, industrial systems, vehicles, equipment, and…
Added 20 mins ago
Sr. Process Engineer, One MHS , Amazon Manufacturing Services
Amazon
Seattle, WA
Amazon Manufacturing Services (AMS) is seeking an experienced Sr. Process Engineer to join our advanced manufacturing team. This role will drive manufacturing excellence through the…
Added 20 mins ago
Software Development Engineer , Amazon Customer Service
Amazon
Seattle, WA
Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
Added 20 mins ago
RFID Store Design/Operations Engineer, RFID Program Management
Amazon
Seattle, WA
…seeks an innovative, solutions-oriented, and process-minded engineer to lead a program that works directly with customers, and between product, engineering, and operations teams, to define…
Added 20 mins ago
CARE Customer Experience Program Manager- Remote
Nordstrom
Seattle, WA
…position serves as CARE's change-management and deployment lead, helping translate strategic priorities into successful organizational adoption and measurable…
Added 20 mins ago
UG
Full Stack Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
Refines business requirements into technical solutions, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal…
Added 32 mins ago
SME Systems Architect
KDA Consulting Inc
Herndon, VA
We are seeking a highly accomplished Subject Matter Expert (SME) Systems Engineer to serve as a Senior Digital Transformation Architect & Strategist. In this role, you will define,…
Added 32 mins ago
Lead AI Integration Engineer
KDA Consulting Inc
Herndon, VA
Added 36 mins ago
Sr Staff Module Process Engineer - CMP
Applied Materials
Hillsboro, OR
Lead discussions with customers to understand their High Value Problems (HVP), propose and implement new Continuous Improvement Projects (CIP), capture learning to maximize service…
Added 37 mins ago
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Solution Engineer Manager
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
As a Solution Engineer Manager, you will lead a team of Azure Solution Engineers who act as trusted advisors and subject matter experts in Azure. You will work closely with customers to…
Added 44 mins ago
Principal Cloud Platform Engineer
Salem Five Bank
Salem, MA
Serve as senior hands-on engineer and escalation point for complex cloud, infrastructure, and production issues.
Added 46 mins ago
A
Tooling Engineer
Actalent
Macomb, MI
- $48.08 to $55.29 USD / hour
Job Title: Tooling EngineerJob DescriptionThe Tooling Engineer supports engineering and manufacturing teams by leading all primary tooling activities, including injection molds, compression…
Added 48 mins ago
Senior Reticle Pattern Inspection Process Engineer
Micron Technology, Inc.
Boise, ID
As a Senior Reticle Pattern Inspection Process Engineer, you will develop and optimize advanced photomask inspection solutions supporting current and next-generation lithography…
Added 48 mins ago
MN
Senior PSM Engineer
Micron New York Semiconductor Manufacturing LLC
Syracuse, NY
- $89,000 to $181,000 USD / year
As a Sr. Process Safety Engineer, you will play a pivotal role in our mission to ensure strong safety protocols and robust risk mitigation strategies. This role offers an outstanding…
Added 50 mins ago
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Senior Marketing Operations Engineer
Aleph
Remote, United States
- $149,000 to $195,000 USD / year
We're hiring a Senior Marketing Operations Engineer to build and own the systems, data and automations behind how Aleph generates, routes and measures marketing pipeline. You'll join…

Amazon

Software Development Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Experience: 3+ years of non-internship professional software development experience
Posting language: English
Posted: Sep 12, 2026

Original job description

Description

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the Amazon Customer service (CS) Knowledge team. In this role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying facts ('Knowledge Artifacts'). You will have the opportunity to work across the team as we build the foundation that powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world.

Key job responsibilities

Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
Design and code the right solutions starting with broadly defined problems.
Work in an agile environment to deliver high-quality software.

A day in the life

As a Software Development Engineer, you'll help build products that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with peer engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About the team

This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
Bachelor's degree or equivalent
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience working with REST API based services, or experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP) and experience managing full application stacks from the OS up through custom applications
Can show strong verbal and written communication skills

Preferred Qualifications

Knowledge of system performance, memory management, and parallel computing principles
Experience with AWS technologies
Experience in process design and documentation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Distributed computing
Content creation
Modern languages
Python
Ruby
Go
Oracle Java
C++
C#
Rust
Microsoft PowerShell
Perl
PHP
Communication skills
AWS
Design process
Documentation
Recruitment
Mental health

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