Jobs in the United States

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Added 10 mins ago
K
Lead Mechanical Engineer
Kiewit
Lone Tree, CO
- $100,000 USD / year
Serve as the subject matter expert for mechanical codes, standards, and best practices (ASME, API, NFPA, SMACNA, ASHRAE, etc.).
Added 10 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Denver, CO
Added 10 mins ago
ICS Security Architect - Remote/Nationwide
Signature Performance, Inc.
Denver, CO
…environments. - SIEM, vulnerability management, DevSecOps, API security, Zero Trust, segmentation, and keys. - Proficient understanding of computer and network systems, security protocols,…
Added 10 mins ago
ICS Security Architect - Remote/Nationwide
Signature Performance, Inc.
Denver, CO
…environments. - SIEM, vulnerability management, DevSecOps, API security, Zero Trust, segmentation, and keys. - Proficient understanding of computer and network systems, security protocols,…
Added 10 mins ago
O
Director, Application Software Engineering
Oracle
Denver, CO
- $129,000 to $306,400 USD / year
…resolving issues related to application programming interface (API) functionality, integration, and service-to-service interactions. Directs teams to design and develop application…
Added 11 mins ago
C
Service Line Sales Specialist (Integration & Process Orchestration) – Retail - 00070989311
Cognizant
Denver, CO
- $150,000 to $165,000 USD / year
Enterprise Integration: APIs, API gateways, middleware/iPaaS, EDI and managed file transfer.
Added 11 mins ago
Integrations Program Manager
Meta
Denver, CO
Define and own the end-to-end program strategy for large-scale platform and product integrations, including API partnerships, third-party ecosystem onboarding, and cross-product…
Added 11 mins ago
SAP Tech Lead (App dev, BTP, Integration, SAP AI)-Senior Manager
PwC
Denver, CO
SAP Certifications in SAP BTP Integration Suite (Cloud Integration and API Management), e.g., SAP Certified Associate – Integration Developer
Added 11 mins ago
UG
Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
5+ years of hands-on experience with SQL, API integration, ETL/ELT development, and data integration across batch and streaming architectures
Added 18 mins ago
Solution Consultant Director, Partner channel
Omilia
Remote, United States
Added 32 mins ago
UG
Principal Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
5+ years of hands-on experience with SQL, API integrations, ETL/ELT development, and batch or streaming data architectures
Added 35 mins ago
VH
Nurse
Veterans Health Administration
Location Negotiable After Selection · Washington, DC
- $90,925 to $228,000 USD / year
Ensures the integrity of analytic and reporting products generated by Performance Measurement program staff and their consistency with VHA and API strategic goals and objectives.
Added 37 mins ago
Software Engineer Asc- Early Career
Lockheed Martin
Orlando, FL · Orlando
Experience with creating software using API for test equipment or similar hardware
Added 37 mins ago
Software Engineer Asc- Early Career
Lockheed Martin
Orlando, FL · Orlando
Experience with creating software using API for test equipment or similar hardware
Added 37 mins ago
Director, Product Management – DOCA
NVIDIA Corporation
North District, IL
…Product Management leader in the DOCA group, you'll drive the developer platform that thousands of engineers build on. You will guide a group of senior PMs to develop the capabilities that…
Added 41 mins ago
Platform Engineer
RightEye
Remote, United States
…platforms. Own packaging, performance, versioning, and the developer…
Added 52 mins ago
Product Lead – Clinical Trial AI Platform (eClinical)
Massive Bio
Remote, United States
…SMART on FHIR, and the Epic Vendor Services and Oracle Health developer-program tracks; engineering owns certification and listing, and Business Development owns the vendor…
Added 1 hour ago
Java Full Stack Software Engineer – Angular & AI
HTC Global Services Inc
Dearborn, MI
Added 1 hour ago
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Senior Software Engineer
Xplor
Remote, United States
- $150,000 to $165,000 USD / year
Django REST Framework (or equivalent API framework)
Added 1 hour ago
Staff Forward Deployed Software Engineer
Jobgether
Remote, United States
Strong understanding of software architecture, backend development, API design, system integrations, and cloud infrastructure.
Added 1 hour ago
J
Staff Engineer / AI Builder
Jobgether
Remote, United States
- $165,604 to $228,491 USD / year
Develop scalable backend services and RESTful APIs using Python and Node.js, including serverless solutions built with AWS Lambda and API Gateway.
Added 1 hour ago
J
Senior Growth Operations Manager
Jobgether
Remote, United States
- $140,000 to $167,500 USD / year
Experience supporting product-led growth or developer-focused go-to-market strategies alongside enterprise sales.
Added 1 hour ago
J
AI Infrastructure / Product Engineer
Jobgether
Remote, United States
- $180,000 to $260,000 USD / year
Added 1 hour ago
Solution Consultant Director, Partner channel
Omilia
Remote, United States
Added 1 hour ago
Service Delivery Manager - Americas, eero Customer Support
Amazon
Boise, ID
Experience supporting SaaS, API-based, or technically complex products.

Amazon

Service Delivery Manager - Americas, eero Customer Support

Boise, ID, United States

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Job details

Experience: 4+ years of technical support, or 2+ years of network and operating system support experience
Posting language: English
Posted: Aug 19, 2026

Original job description

Description

At eero, we pride ourselves on providing every customer an exceptional experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud.

We're seeking a Service Delivery Manager - Americas to help support that mission. You will own internal service delivery for the Americas region, leading our in-house support teams and partnering closely with the Vendor Manager to drive performance across the entire regional footprint. Responsible for leading, developing, and engaging with our team of exceptionally talented managers and network support specialists, you'll own the overall internal performance for the Americas region, monitoring Key Performance Metrics and the quality at which our services are delivered.

This role will be based out of Boise, Idaho - working onsite from our offices there.

Key job responsibilities

Deliver a best-in-class customer experience across internal teams spanning multiple countries within the Americas region, ensuring consistency and cultural relevance at scale
Assess internal team performance, identify high-impact contributors, and take meaningful action to recognize their achievements
Lead coaching, professional development, and training programs that enable network support specialists to continuously raise the bar
Partner with the Vendor Manager and Quality Managers to analyze quality trends and implement strategies that maintain and improve performance standards across internal and outsourced channels
Collaborate with Learning and Development teams to create new training content and refine existing materials to meet evolving business needs
Ability to travel within the US and internationally (<25%)

A day in the life

As the Service Delivery Manager - Americas, you will be the single-threaded leader for internal service delivery performance in the region. You'll conduct weekly one-on-ones with your team managers, reviewing performance and identifying opportunities for improvement. You'll partner with the Vendor Manager to ensure parity of quality between our internal teams and vendor partners, aligning on performance expectations and ensuring everyone has the tools needed to support our customers. You'll own the network support specialist experience, supporting their growth and development while balancing the needs of our customers. You'll spend time immersed in our customer feedback, obsessing over their experience, and working directly with our network support specialists to understand pain points and remove barriers to their performance. You'll be responsible for communicating performance metrics to key stakeholders and proactively partnering with leaders throughout the business to anticipate trends.

Basic Qualifications

4+ years of technical support, or 2+ years of network and operating system support experience
Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience communicating results to senior leadership
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
Experience working with data and leveraging analytics to make decisions
Minimum of 4 years in a direct leadership role, managing leaders across multiple locations
Strong business acumen with a track record of success, specifically related to contact center operations and Key Performance Indicators

Preferred Qualifications

Experience managing managers and global teams

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Experience supporting SaaS, API-based, or technically complex products.

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Willingness for continuous learning that includes networking certifications during provided company time (e.g., Certified Wireless Network Administrator (CWNA))

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Familiarity with WFM, QA, Training, and Knowledge Management programs

•

Experience with process improvement and automation (e.g., Lean Six Sigma, process management)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, ID, Boise - 139,100.00 - 188,100.00 USD annually

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