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Added 1 day ago
Electronics Engineer
US Army Civilian Human Resources Agency
Fort Huachuca, AZ
Summary About the Position: The Army Fellows Program provides an exciting opportunity to embark on a developmental, accelerated career path as an Army Civilian including continued training…
Added 2 days ago
Senior Backend Engineer - Microservices
GD Information Technology, Inc.
Remote, United States
…paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for…
Added 2 days ago
A
Development Program Manager
Aerospace
Torrance, CA · Phoenix, AZ
- $167,000 to $202,000 USD / year
A minimum of 3 years of experience in Program Management, Project Management, or Project Engineering for complex engineering development programs.
Added 2 days ago
CO
Utilities Locator/ Inspector (Career Path)
City of Boynton Beach
Boynton Beach, FL
- $22.84 to $41.93 USD / hour
…locations. Employees in this classification are eligible for career path progression to the Utilities Inspector after meeting the established…
Added 2 days ago
General Engineer (Integrated Air and Missile Defense Portfolio Manager)
Office of the Secretary of Defense
Pentagon, VA
…and acquisition process. Responsibilities This is a Direct Hire Public Notice, under this recruitment, applications will be accepted for each location and/or installation identified in this…
Added 3 days ago
Project Engineer - Transportation
RUMMEL, KLEPPER & KAHL, LLP
BALTIMORE, MD
Added 3 days ago
Senior Forward Deployed Engineer (Full-Stack)
Dscout
Remote, United States
How we will hire: a conversation with the GM; a scoping exercise on a real, anonymized brief (what would you reuse, what would you build); a technical deep dive with core engineers; a…
Added 3 days ago
Integrated Planning & Scheduling Specialist (Experienced or Senior)
The Boeing Company
Seal Beach, CA
This position will be part of an integrated planning and scheduling team supporting program execution across development, production, and operations portfolios. Responsibilities include…
Added 4 days ago
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Associate Civil Engineer (Funding and Project Development)
City of Sacramento
Sacramento, CA
- $47.05 to $66.2 USD / hour
This position is within the Engineering Services Division and is responsible for the delivery of capital improvement projects that maintain or improve transportation facilities. Examples…
Added 4 days ago
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Senior Engineer (Design Services)
San Diego County Water Authority
San Diego, CA
- $75.88 to $102.04 USD / hour
…organized and adaptable, the Senior Engineer will oversee contract development and management while supervising and supporting a team of engineers. The successful candidate will balance…
Added 5 days ago
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Director of Marketing
Lumenci
Remote, United States
- $135,000 to $155,000 USD / year
…narratives, performing rigorous analysis, including reverse engineering and source-code review, and partnering with world-class expert witnesses whose testimony shapes case outcomes in…
Added 6 days ago
Sr. Program Manager, Salesforce Success Central (SFSC)
Amazon Web Services, Inc.
Seattle, WA
Your work follows a program calendar you share with the team. You collaborate with team of program manager and own enterprise progreams. When training content falls out of date, you and…
Added 6 days ago
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Project Manager / Sr PM - Mechanical - Texas
Upgrade Resources
Texas · Texas, TX
- $90,000 to $180,000 USD / year
Lead each assigned project in partnership with the designated project superintendent, and control project development through administrative direction of the superintendent
Added 6 days ago
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Project Manager / Sr PM - Electrical - Texas
Upgrade Resources
Texas · Texas, TX
- $90,000 to $180,000 USD / year
Lead each assigned project in partnership with the designated project superintendent, and control project development through administrative direction of the superintendent
Added 9 days ago
Electronics Engineer
US Army Civilian Human Resources Agency
Fort Huachuca, AZ
Summary About the Position: The Army Fellows Program provides an exciting opportunity to embark on a developmental, accelerated career path as an Army Civilian including continued training…
Added 9 days ago
GD
Senior quality engineer
General Dynamics Mission Systems
Canonsburg, PA
- $85,239 USD / year
Added 10 days ago
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Project Coordinator - Utility Engineering Construction- Utility Systems Dept.
City of Port St. Lucie
Port St. Lucie, FL
- $28.44 USD / hour
…Department, including but not limited to technical work in engineering plan review and markup of plans for utility construction and maintenance projects. Facilitates the development of…
Added 10 days ago
General Engineer
Office of the Secretary of Defense
Pentagon, VA
…and acquisition process. Responsibilities This is a Direct Hire Public Notice, under this recruitment, applications will be accepted for each location and/or installation identified in this…
Added 10 days ago
Assistant Professor
University of North Carolina at Charlotte
NC
The Industrial and Systems Engineering Department (ISE) at UNC Charlotte is seeking candidates for an 9-month tenure-track Assistant Professor (Pos 4416) with an expected start date of…
Added 10 days ago
Postdoctoral Researcher - Dynamics, Controls, and Vibrations (DynaGence Lab)
University System of Georgia
GA
¿ Ph.D. in mechanical engineering, aerospace engineering, electrical engineering, applied
Added 10 days ago
Senior Technical Program Manager, Amazon Customer Service - Social
Amazon
Seattle, WA
Your morning starts with program health checks - tracking dependencies, partner commitments, and what's at risk before it becomes a blocker. By mid-morning you're in technical architecture…
Added 11 days ago
University Direct Hire Program - Technology
Synchrony Bank
University of Illinois Engagement Hub, IL
Synchrony’s Direct Hire Program for Technology provides full-time job opportunities for candidates who have successfully completed at least one internship within the Tech & Operations…
Added 11 days ago
Project Engineer - Transportation
RUMMEL, KLEPPER & KAHL, LLP
BALTIMORE, MD
Added 11 days ago
Senior Program Manager - Technical, Visual Reasoning Initiatives
Amazon
Seattle, WA
Define technical roadmaps for engineering and research teams by partnering with Science and Software Development Managers to align on priorities, milestones, and delivery timelines
Added 11 days ago
Senior Technical Program Manager, Cloudscape
Amazon Development Center U.S., Inc.
Seattle, WA · East Palo Alto, CA
Managed Interfaces changes the model: when customer needs change, AWS responds in weeks, not months. Every interface a customer touches is generated from one source of truth - the service's…

Amazon

Senior Technical Program Manager, Amazon Customer Service - Social

Seattle, WA, United States

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Job details

Posting language: English
Posted: Sep 25, 2026

Original job description

Description

As a Sr. Technical Program Manager for Amazon Customer Service (CS) Social, you'll orchestrate the programs that make social customer service possible at scale across billions of customer touchpoints.

You'll own the execution of complex, cross-functional initiatives spanning social platform integrations, vendor partnerships, and the technical infrastructure that connects our internal capabilities into a unified customer service experience. This isn't just program coordination - it's strategic ownership of the programs that define how Amazon's social CS evolves.

Working at the intersection of product vision and engineering delivery, you'll drive end-to-end execution of critical technical programs, own relationships with external partners and manage commercial agreements and technical SLAs. You'll navigate ambiguity across engineering, legal, security, and finance to find a path forward in the most difficult situations - and translate product and engineering dependencies into sequenced, de-risked delivery plans that keep multi-team programs moving. Your work will directly enable Amazon to meet customers where they are, on the platforms they use every day.

Key job responsibilities

Own end-to-end program execution for complex, cross-functional technical initiatives spanning multiple engineering teams, external platform partners, and internal Amazon organizations - driving alignment, clearing blockers, and accelerating delivery at every stage
Manage the full lifecycle of Amazon's social media platform partnerships, including technical integrations, SLA management, vendor escalations, and commercial agreements with partners
Translate ambiguous product and engineering dependencies into sequenced, de-risked program plans with clear milestones, owners, and contingencies - ensuring the right technical solutions are delivered on time and to the right quality bar
Lead cross-functional collaboration across engineering, product, legal, security, finance, and operations teams, building consensus and driving decisions in high-ambiguity situations where the path forward is not yet defined
Establish program health mechanisms and metrics that provide real-time visibility into technical program status, dependency risks, and partner commitments, using data to drive escalation and course correction decisions

A day in the life

Your morning starts with program health checks - tracking dependencies, partner commitments, and what's at risk before it becomes a blocker. By mid-morning you're in technical architecture discussions with engineering leads, surfacing hidden risks and ensuring today's decisions don't create problems six months out. Afternoons bring vendor negotiations, stakeholder narratives, and cross-functional working sessions to unblock stalled dependencies. Your customers are the engineers who need unblocked programs, the PMs who need their roadmaps sequenced, and ultimately the millions of Amazon customers whose social CS experience depends on the infrastructure you're keeping on track.

About the team

CS-Social is Amazon's global team dedicated to delivering exceptional customer service across all social media apps. We monitor and respond to customers, solving problems, escalating systemic issues, and positively engaging with millions of customers worldwide. Our team of associates operates across multiple countries and time zones.

As a Sr TPM, you'll work directly with senior leadership to shape the strategic direction of social customer service at Amazon. You'll mentor other team members, influence engineering roadmaps across multiple organizations, and have the autonomy to drive decisions that impact how customers experience Amazon globally.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Communicate with customers
Program management
Software development
Project management
Recruitment
Mental health

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