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Added 1 min ago
Senior AWS DevSecOps / Platform Engineer
Select Source Solutions
Remote, United States
This is a remote position for a senior, hands-on engineer who is comfortable owning production AWS infrastructure from Infrastructure as Code through deployment, validation, monitoring, and…
Added 10 mins ago
QA SUPERVISOR B-SHIFT
JBS USA
Greeley, CO
…(FSQA) personnel, and oversee quality and food safety aspects of…
Added 11 mins ago
Sentinel - Staff Systems Engineer
Northrop Grumman
Roy, UT
Northrop Grumman Defense Systems is seeking a Staff Systems Engineer (level 5) to join its team. This position is in Roy, Utah and will support the Sentinel program. Northrop Grumman…
Added 11 mins ago
Data and AI Product Engineer
Intermountain Health
West Valley City, UT
The Data and AI Product Engineer designs and develops modern data, analytics, AI, and web-based products that enable users to interact with data and analytics in intuitive ways. This role…
Added 11 mins ago
Senior Full Stack Java Engineer
CGI Technologies and Solutions, Inc.
Salt Lake City, UT
Are you an experienced Full Stack Java Engineer who enjoys solving complex technical challenges and building scalable, enterprise-grade applications? Do you thrive in fast-paced Agile…
Added 12 mins ago
Product Engineer
Rinker Materials
Dallas, TX
Identify opportunities for process improvement in concrete production to enhance efficiency and product consistency.
Added 12 mins ago
Validation Engineer
Syner-G
Plainville, MA
…the most critical phases of the drug discovery and approval process through to commercialization. It is meaningful, varied and thought-provoking work with a strategic emphasis, a…
Added 14 mins ago
Controls Engineer Lead Senior
International Motors, LLC
Huntsville, AL
The Senior Lead Controls Engineer will provide hands-on day-to-day production support while driving continuous improvement initiatives across controls, automation, and electrical systems.…
Added 19 mins ago
Supply Chain Manager
Great Dane LLC
Danville, PA
Develop and maintain an effective process for the scheduling of the plant’s fabrication and subassembly departments. Work with the Operations Manager in monitoring on-time performance of…
Added 22 mins ago
C
Senior Security Engineer, Infrastructure
Chainalysis
Remote, United States
- $167,790 to $227,010 USD / year
As a Senior Security Engineer, Infrastructure, you’ll help secure and operate the cloud and Kubernetes environments that support Chainalysis products and our Hosted AI Platform (HAIP).…
Added 22 mins ago
A
Automation Engineer
Actalent
Asheville, NC
- $52.88 to $57.69 USD / hour
Job Title: Automation EngineerJob DescriptionThe Automation Engineer supports the deployment and optimization of automation solutions within a manufacturing environment, driving operational…
Added 24 mins ago
Technical Lead, Automation & AI Enablement
TireHub
Atlanta, GA
…engineers. This leader translates complex business problems into production-ready AI-powered automation solutions, partners with stakeholders to identify and prioritize high-value…
Added 24 mins ago
Flight Test - Manufacturing Engineer III - Weekend Shift
Gulfstream
Savannah, GA
Author detailed work instructions that optimize manufacturing process efficiency and opportunity for zero defects with functional Operations Engineer.
Added 25 mins ago
Maintenance Technician Associate
Opta Group
Walkerton, IN
Understand and operate basic production PLC controls; basic control operations to be able to safely perform required tasks such as: PM work that requires start up procedures, shut down…
Added 28 mins ago
Quality Engineer
Ompi of America Inc
Fishers, IN
The Quality Engineer supports all aspects of the Quality Management System, Product Realization, and Manufacturing Process Controls applying best practices from within the field of quality…
Added 28 mins ago
APQP Engineer
IFab Corporation
Gastonia,, NC
As our APQP Engineer, you will own the Advanced Product Quality Planning process from quote award through production launch. You will work closely with Engineering, Tooling, Production,…
Added 30 mins ago
Operations Manager
Owens Corning
Waxahachie, TX
Span of Control: 25 primary employees, 4 salaried employees
Added 31 mins ago
Lead Engineer, GSE and Production Tooling
Rocket Lab Corporation
Middle River, MD
We are currently seeking a Lead Engineer for our Tooling, Test, and Infrastructure team based out of Rocket Lab's newest Space Structures Complex production facility in Middle River, MD.…
Added 33 mins ago
Principal Quality Engineer
Northrop Grumman
Baltimore, MD · Baltimore
Northrop Grumman Mission Systems Sector is seeking a Principal Quality Engineer 3 to join our team in Baltimore, MD.
Added 35 mins ago
Controls Engineer Lead Senior
International Motors, LLC
Huntsville, AL
The Senior Lead Controls Engineer will provide hands-on day-to-day production support while driving continuous improvement initiatives across controls, automation, and electrical systems.…
Added 37 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Knoxville, TN
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 38 mins ago
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Quality Engineer
Benchmark Space Systems
Burlington, VT
- $90,000 to $115,000 USD / year
…Quality Management System, partnering with engineering and production on product quality, managing supplier quality activities, and supporting inspection. This work will help us move fast…
Added 43 mins ago
System Integration Engineer, Optical III (E3)
Applied Materials
Santa Clara, CA · Santa Clara
As a Systems Engineer, you’ll design, integrate, and optimize complex systems that drive the semiconductor industry forward. Your expertise in systems thinking and problem-solving is…
Added 46 mins ago
DevOps Consultant – Application Release & Platform Operations
CGI Technologies and Solutions, Inc.
Halifax, CA
…cloud and hybrid environments. Acting as a guardian of the production environment, you will help design and maintain secure, automated, and resilient deployment pipelines while ensuring the…
Added 47 mins ago
Quality Engineer II - Customer
Safran
Carson, CA
Join our first-class team to reinvent in-flight experience. In the role of Quality Engineer II – Customer you'll play a pivotal part on our quality team. The Quality Engineer will design,…

Amazon

Senior Software Development Engineer AWS Connect, Cascades, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center and get the opportunity to design and deliver scalable resilient systems while maintaining a constant customer focus.

As a developer on our team you'll own code end-to-end from design to development and work closely with senior technical leaders within the team and across AWS. You'll have a sound understanding of computer science fundamentals and practical industry experience working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data, and more.

We build backend services for Amazon Connect Amazon's cloud contact center platform used by thousands of organizations worldwide. Our customers range from small businesses to some of the largest enterprises on the planet and the tools we build are used by contact center agents and supervisors every day.

Our team works across multiple areas of the Connect platform owning services end-to-end from design through operations. We're a small close-knit engineering team based in Seattle that moves fast ships often and takes pride in building systems that are reliable and simple to operate.

We actively use AI to accelerate our work. Whether it's writing code, exploring designs, or automating operational tasks, we integrate AI tools into our daily workflows and encourage experimentation with new approaches.

The culture here is collaborative and low-ego. We debate technical tradeoffs openly help each other grow and give engineers the autonomy to own meaningful problems from day one. You'll work alongside experienced engineers who care about craft and who are excited to build tools that make a real difference for contact center teams around the world.

Key job responsibilities

Design develop and maintain highly available scalable backend services that power Amazon Connect's customer-facing features
Own the full software development lifecycle for assigned projects from technical design through deployment and operational excellence
Write clean testable production-quality code (primarily Java) and conduct rigorous code reviews for peers
Collaborate with product managers, UX designers, and partner teams to translate business requirements into technical solutions
Identify and resolve complex technical problems across distributed systems, including performance optimization, fault tolerance, and data consistency
Mentor junior engineers (L4s and interns) through code reviews design discussions and pair programming
Participate in on-call rotations and operational reviews driving improvements to reduce operational burden
Contribute to architectural decisions and technical roadmap planning for the team's services
Write and maintain design documents runbooks and operational documentation

A day in the life

You'll spend your mornings reviewing pull requests and checking service health dashboards. Our team builds the backend systems that power how contact center agents manage customer cases at scale.

Most of your day involves writing code often with AI coding assistants to accelerate development. You'll design APIs, build features, and solve distributed systems problems in Java and TypeScript, deploying to AWS. When you're not coding you'll be in design discussions with product managers and frontend engineers figuring out how to break big customer problems into shippable solutions.

You'll also mentor junior engineers contribute to architectural decisions and take turns on-call (about one week every 6-8 weeks). The customers you're building for are enterprise contact centers some of the largest in the world and the agents who use these tools every day feel the impact of what you ship.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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