Jobs in the United States

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Added 1 min ago
Senior Systems Engineer
LEIDOS, INC.
Egg Harbor Township, NJ
We are seeking a Senior Systems Engineer to develop, author, and validate hardware Technical Instructions (TIs) supporting the FAA’s En Route Automation Modernization (ERAM) system. You…
Added 1 min ago
Senior Software Engineer - GA
PrismHR
Duluth, GA
We are seeking a skilled and motivated Software Engineer with 12+ years of experience to design, build, test, and maintain core PrismHR software applications that power our customer-facing…
Added 2 mins ago
Manufacturing Process Engineer
IEA
Kenosha, WI
Job Summary: The Manufacturing Process Engineer receives directions from the Aluminum Production Manager and works independently with a focus on process and workflow documentation creation…
Added 2 mins ago
Sr. PCB Design Engineer
Echodyne Corp
Kirkland, WA
Echodyne is seeking a Senior PCB Design Engineer to join our fast-growing team.
Added 2 mins ago
Senior Workforce IAM Engineer
College Board
Remote, United States
As a Senior Engineer on the WIAM team, you are a hands-on identity engineer who owns the Governance and Compliance pillar and is accountable for it meeting its goals. The pillar covers the…
Added 4 mins ago
Chemical Design Associate - P&U
Burns Engineering, Inc.
Iowa City, IA · STE 690 Lafayette, IN · Rock Island, IL
Participates in the execution of the design process on assigned projects and requests assistance from senior technical staff when needed.
Added 4 mins ago
Process Engineer Sr.
Amcor
AF Oshkosh Converter Films, WI
Provides technical and process engineering services and guidance to the Technical/Manufacturing departments in support of projects including development and commercialization of new…
Added 4 mins ago
Project Engineer
Actalent
Versailles, KY
Project Engineer - Natural Gas Pipelines & Metering Stations
Added 5 mins ago
TM
Senior Data Engineer
TEXAS MUNICIPAL RETIREMENT SYSTEM
Austin, TX
- $130,000 to $170,000 USD / year
The Senior Data Engineer plays a critical role in designing, building, and optimizing enterprise data solutions that enable data-driven decision-making and operations across TMRS. This role…
Added 5 mins ago
Senior Staff Software Engineer, JavaScript Runtime & Compilers
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
C
Chief Building Engineer
CBRE
Washington D.C., DC
- $115,000 to $130,000 USD / year
As a CBRE Chief Building Engineer, you will perform complex preventive maintenance and corrective repairs of buildings, industrial systems, vehicles, equipment, and grounds.
Added 6 mins ago
Software Engineer (Secret) (4611)
SMX
Washington, DC
SMX is seeking Software Engineers (Junior/Mid/Senior/SME) supporting the design and implementation of secure, scalable multi-cloud infrastructure, applications, and services in support of…
Added 6 mins ago
G
AWS Systems Engineer
Guidehouse
WASHINGTON, DC
- $130,000 to $216,000 USD / year
Guidehouse is seeking a Senior AWS Systems Engineer to support a large-scale federal cloud modernization initiative. This role requires a highly technical, hands-on cloud engineering…
Added 6 mins ago
Cloud Systems Engineer (Secret) (4496)
SMX
Washington, DC
SMX is seeking Cloud Systems Engineers (Junior/Mid/Senior/SME) supporting the design and implementation of secure, scalable multi-cloud infrastructure, applications, and services in support…
Added 6 mins ago
IG
Legal Integrated Application Engineer-Remote
Insight Global
Washington, DC
- $50 to $70 USD / hour
The IT Application Engineer – Integrated Applications will work closely with the Integrated Applications team, senior engineers, service management, InfoSec, infrastructure teams, IT…
Added 6 mins ago
Client Technology - Senior Software Engineering with AI Capabilities
EY
Washington, DC
Solves complex and escalated aspects of a project, performing coding, debugging, testing and troubleshooting throughout the development process
Added 6 mins ago
Senior Data Engineer
Highmark Health
Washington, DC
This role is an integral senior member of a technical team, responsible for supporting the design, development, and maintenance of the organization's data infrastructure, ensuring the…
Added 6 mins ago
3K
Associate Engineer – Primary Container Testing, Characterization & Qualification (Biopharmaceuticals) - JP16067
3 Key Consulting
Thousand Oaks, CA
- $30 to $33 USD / hour
…within MSE under CPO in Thousand Oaks, CA. The role supports senior staff in initiating, designing and delivering projects, particularly in primary container design, characterization and…
Added 7 mins ago
Senior QPU Design Engineer
IonQ
College Park, MD
We are looking for a Senior QPU Design Engineer to join our Processor Design team at Oxford Ionics, now part of IonQ. You will be responsible for integrating all the features required to…
Added 8 mins ago
Senior Software Engineer (iOS) – Digital Products
Scout Motors
San Ramon, CA
As a Senior Software Engineer (iOS) on the Digital Products team, you will play a key role in designing, building, and delivering high-quality iOS applications that power the connected…
Added 8 mins ago
AI Engineer
Infosys
United States
The Strategic Technology Group (STG) unit at Infosys is designed for power programmers and senior technologists who want to go beyond traditional development roles and take on complex,…
Added 8 mins ago
Director, Entertainment Operations
Carnival Corporation
Fort Lauderdale, FL
Added 8 mins ago
Forward Deployed Engineer
Red Cell Partners
Remote, United States
This is a hands-on, senior engineering role. As a Staff engineer, you will set technical direction, make key architecture decisions, and raise the bar for how we build, while still writing…
Added 9 mins ago
Senior Program Manager, Engineering - Deer Island
Massachusetts Water Resources Authority
Winthrop, MA
…economical operation of plant wide compressed air, water, HVAC, process pumping and electrical…
Added 9 mins ago
T
Sr Application Security Engineer
TIAA
Dallas, TX · Charlotte, NC
- $102,000 to $122,000 USD / year
We are seeking a Senior Application Security Engineer to build security into the software development lifecycle, not bolt it on at the end. The engineer will shape the application security…

Amazon

Senior Software Development Engineer AWS Connect, Cascades, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center and get the opportunity to design and deliver scalable resilient systems while maintaining a constant customer focus.

As a developer on our team you'll own code end-to-end from design to development and work closely with senior technical leaders within the team and across AWS. You'll have a sound understanding of computer science fundamentals and practical industry experience working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data, and more.

We build backend services for Amazon Connect Amazon's cloud contact center platform used by thousands of organizations worldwide. Our customers range from small businesses to some of the largest enterprises on the planet and the tools we build are used by contact center agents and supervisors every day.

Our team works across multiple areas of the Connect platform owning services end-to-end from design through operations. We're a small close-knit engineering team based in Seattle that moves fast ships often and takes pride in building systems that are reliable and simple to operate.

We actively use AI to accelerate our work. Whether it's writing code, exploring designs, or automating operational tasks, we integrate AI tools into our daily workflows and encourage experimentation with new approaches.

The culture here is collaborative and low-ego. We debate technical tradeoffs openly help each other grow and give engineers the autonomy to own meaningful problems from day one. You'll work alongside experienced engineers who care about craft and who are excited to build tools that make a real difference for contact center teams around the world.

Key job responsibilities

Design develop and maintain highly available scalable backend services that power Amazon Connect's customer-facing features
Own the full software development lifecycle for assigned projects from technical design through deployment and operational excellence
Write clean testable production-quality code (primarily Java) and conduct rigorous code reviews for peers
Collaborate with product managers, UX designers, and partner teams to translate business requirements into technical solutions
Identify and resolve complex technical problems across distributed systems, including performance optimization, fault tolerance, and data consistency
Mentor junior engineers (L4s and interns) through code reviews design discussions and pair programming
Participate in on-call rotations and operational reviews driving improvements to reduce operational burden
Contribute to architectural decisions and technical roadmap planning for the team's services
Write and maintain design documents runbooks and operational documentation

A day in the life

You'll spend your mornings reviewing pull requests and checking service health dashboards. Our team builds the backend systems that power how contact center agents manage customer cases at scale.

Most of your day involves writing code often with AI coding assistants to accelerate development. You'll design APIs, build features, and solve distributed systems problems in Java and TypeScript, deploying to AWS. When you're not coding you'll be in design discussions with product managers and frontend engineers figuring out how to break big customer problems into shippable solutions.

You'll also mentor junior engineers contribute to architectural decisions and take turns on-call (about one week every 6-8 weeks). The customers you're building for are enterprise contact centers some of the largest in the world and the agents who use these tools every day feel the impact of what you ship.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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