Jobs in the United States

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Added 1 min ago
R
Platform Engineer (R37)
R1
NY
- $126,000 to $243,000 USD / year
As our Platform Engineer, you will build shared platforms that enable 250+ engineers and AI scientists to build, ship, and operate software at scale. You will shape architecture across…
Added 3 mins ago
Mission Operations Engineer (Platform)
Saronic Technologies
San Diego, CA
As a Mission Operations Engineer, you will be hands-on with the deployment, validation, and iterative improvement of our underwater unmanned vessel. You will be a member of the Platform…
Added 3 mins ago
Software Engineer, Systems ML
Meta
Tallahassee, FL
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
Added 3 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Tallahassee, FL
Technical Validation & Demonstrations: Lead advanced technical product presentations, live demonstrations, hands-on Proof of Concepts (POCs), and technical feasibility assessments for…
Added 3 mins ago
Cyber Full-Stack Software Engineer
Deloitte
Miami, FL · Lake Mary, FL · Jacksonville, FL
…next generation of cybersecurity services. As a Full Stack Engineer, you will design, develop, and enhance applications across frontend and backend environments, working with modern…
Added 3 mins ago
Agentic Software Engineer III
Deloitte
Jacksonville, FL · Tallahassee, FL · Tampa, FL · Miami, FL
As a Software Engineer III on the Customer team, you will support AI-assisted software delivery across the software development lifecycle, helping teams translate requirements into…
Added 3 mins ago
Platform Customer Engineer, Platform, Startups, Google Cloud
Google
Miami, FL
Share Platform Customer Engineer, Platform, Startups, Google Cloud
Added 5 mins ago
Forward Deployed Engineer
Trase Systems
Remote, United States
Senior Engineer (L5): Independently lead a customer workstream from discovery to production, make design decisions, and mentor engineers.
Added 6 mins ago
TT
Founding Engineer, Forward Deployed
True Talent Solutions Partners
San Francisco, CA
- $150,000 USD / year
…challenges, and turn what you learn into improvements to the core…
Added 14 mins ago
Senior Software Engineer
Alteva RCM
Queens, NY
As a Senior Software Engineer, you will design, build, and support production microservices and integrations on our cloud-native platform, which is primarily C#/.NET on Azure today, with…
Added 15 mins ago
Software Engineer, Federal
Factory
United States
We build the platform for self-improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories.…
Added 17 mins ago
Director, US International Tax
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 17 mins ago
Sr. Solution Sales Executive
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 19 mins ago
Senior Software Engineer
Murmuration
Remote, United States
As a Senior Software Engineer, you’ll be responsible for designing, building, and evolving the systems and services that power the Organizer platform. You’ll tackle complex technical…
Added 21 mins ago
Lead Engineer, Health Data Integrations
Total Performance Consulting
GA
We’re seeking a Lead Engineer, Health Data Integrations to build and operate the integrations behind a health data platform for personalized primary care. You’ll own the work from the first…
Added 28 mins ago
Lead Verification Engineer
Astera Labs
San Jose, CA · CA
…potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS…
Added 28 mins ago
Senior AI Systems Engineer- Autonomous Driving
Bosch Group
Sunnyvale, CA
We are seeking a Systems Engineer with strong leadership skills to build and enhance our AI-focused systems engineering and testing frameworks. In this role, you will guide the design,…
Added 29 mins ago
Staff Software Development Engineer
CVS Shared Services Resources LLC
Remote, United States
The Lead Software Engineer for MinuteClinic will play a pivotal role in driving the next generation of clinical and patient-facing technology for millions of users. You will lead the…
Added 33 mins ago
Senior Manager, Associate Solutions Engineering Academy (Nashville, In-Person)
Motive
Remote, United States
As a Senior Manager of Solutions Engineering, you will lead the execution and ongoing evolution of our established Associate Solutions Engineering (ASE) training and deployment program for…
Added 35 mins ago
ND
Backend Java/GCP Engineer
NTT Data Americas, Inc.
Mahwah, NJ
- $70 to $75 USD / hour
We are currently seeking a Backend Java/GCP Engineer to join our team in Plano, Texas (US-TX), United States (US).
Added 35 mins ago
Sr Design / Product Development Engineer
Abbott
Princeton, NJ
…most comprehensive menu of tests in a single, with-patient platform, including tests for blood gases, electrolytes, chemistries, coagulation, hematology, glucose, and cardiac markers. By…
Added 41 mins ago
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Forward Deployed Engineer
Posh
Boston, MA
- $185,000 to $215,000 USD / year
As a Forward Deployed Engineer at Posh, you’ll be at the center of our client deployments, turning our conversational AI products across Voice, Digital, and Outreach into production-ready…
Added 48 mins ago
Senior Staff Software Engineer, JavaScript Runtime & Compilers
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 50 mins ago
Software Engineer
TRC Companies, Inc.
Arlington, TX
The Enterprise Geospatial Information Systems (EGIS) team builds the platform that turns large, complex spectrum/telecom geospatial data into interactive maps and analytics. We're looking…
Added 54 mins ago
F
Staff Product Manager
Flashpoint
Remote, United States
- $174,900 USD / year
…that is about to launch. You will partner with an engineering lead, with Flashpoint's vulnerability analysts, and with a PM team that works as one…

Amazon

Senior Software Development Engineer AWS Connect, Cascades, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center and get the opportunity to design and deliver scalable resilient systems while maintaining a constant customer focus.

As a developer on our team you'll own code end-to-end from design to development and work closely with senior technical leaders within the team and across AWS. You'll have a sound understanding of computer science fundamentals and practical industry experience working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data, and more.

We build backend services for Amazon Connect Amazon's cloud contact center platform used by thousands of organizations worldwide. Our customers range from small businesses to some of the largest enterprises on the planet and the tools we build are used by contact center agents and supervisors every day.

Our team works across multiple areas of the Connect platform owning services end-to-end from design through operations. We're a small close-knit engineering team based in Seattle that moves fast ships often and takes pride in building systems that are reliable and simple to operate.

We actively use AI to accelerate our work. Whether it's writing code, exploring designs, or automating operational tasks, we integrate AI tools into our daily workflows and encourage experimentation with new approaches.

The culture here is collaborative and low-ego. We debate technical tradeoffs openly help each other grow and give engineers the autonomy to own meaningful problems from day one. You'll work alongside experienced engineers who care about craft and who are excited to build tools that make a real difference for contact center teams around the world.

Key job responsibilities

Design develop and maintain highly available scalable backend services that power Amazon Connect's customer-facing features
Own the full software development lifecycle for assigned projects from technical design through deployment and operational excellence
Write clean testable production-quality code (primarily Java) and conduct rigorous code reviews for peers
Collaborate with product managers, UX designers, and partner teams to translate business requirements into technical solutions
Identify and resolve complex technical problems across distributed systems, including performance optimization, fault tolerance, and data consistency
Mentor junior engineers (L4s and interns) through code reviews design discussions and pair programming
Participate in on-call rotations and operational reviews driving improvements to reduce operational burden
Contribute to architectural decisions and technical roadmap planning for the team's services
Write and maintain design documents runbooks and operational documentation

A day in the life

You'll spend your mornings reviewing pull requests and checking service health dashboards. Our team builds the backend systems that power how contact center agents manage customer cases at scale.

Most of your day involves writing code often with AI coding assistants to accelerate development. You'll design APIs, build features, and solve distributed systems problems in Java and TypeScript, deploying to AWS. When you're not coding you'll be in design discussions with product managers and frontend engineers figuring out how to break big customer problems into shippable solutions.

You'll also mentor junior engineers contribute to architectural decisions and take turns on-call (about one week every 6-8 weeks). The customers you're building for are enterprise contact centers some of the largest in the world and the agents who use these tools every day feel the impact of what you ship.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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