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Senior/Principal Physical Design Engineer (remote)
Chelsea Search Group
Remote, United States
We are seeking an experienced Physical Design / P&R Engineer to take a key role in delivering complex, high-performance ASICs from RTL/netlist through GDSII and tapeout. You’ll own critical…
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Microelectronics Applications Engineer (remote)
Chelsea Search Group
Remote, United States
High-Reliability Microelectronics Applications Engineer (remote)
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Controls Engineer Lead Senior
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Added 1 min ago
Incident Response Product Security Engineer II
Esri
Remote, United States
…diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can…
Added 1 min ago
Lead Vehicle Engineer
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Winamac, IN
A Lead Vehicle Engineer is a senior technical leader responsible for the end-to-end engineering delivery of vehicle systems. This role combines deep technical expertise with strong…
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Full Stack Algorithmic Pricing Engineer (eTrading)
HSBC
New York
We’re hiring a seasoned Full Stack eTrading Engineer to work on algorithmic pricing, hedging, and trading automation. You’ll take end-to-end ownership across design, development, testing,…
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Materials/Metallurgical Engineer
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Jonesborough, TN
- $79,000 to $119,000 USD / year
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Design System Engineer
TEKsystems
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- $60 to $65 USD / hour
…plugins reduce friction and preserve design intent throughout the process. Air scales beyond the Design System team product teams can confidently adopt, extend, and contribute to the system…
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System Engineer Level 1
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Annapolis Junction, MD
- $119,000 to $140,000 USD / year
…innovation. WOOD is seeking a talented and motivated System Engineer Level 1 to support a high‑priority mission in the Annapolis Junction area. In this role, you’ll partner directly with…
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Electrical Controls Engineer
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Marietta, GA
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Sr Project Engineer
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Richmond, VA
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Danville, PA
Develop and maintain processes that expose defects or process gaps within or that affect Supply Chain activities. Drive improvement activities to eliminate all areas of waste based upon…
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United States
As a Sales Engineer, your mission is to drive sales growth for our business by leveraging your technical expertise and understanding of customer needs. You will report to the Sales Manager…
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Application Engineer Intern - Houston, TX
United States
- $20 to $22 USD / hour
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Senior Manufacturing Engineer - 1st Shift
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Manufacturing Engineering Internship - January Start
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Lansing, MI
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Senior Security Engineer, Infrastructure
Chainalysis
Remote, United States
- $167,790 to $227,010 USD / year
As a Senior Security Engineer, Infrastructure, you’ll help secure and operate the cloud and Kubernetes environments that support Chainalysis products and our Hosted AI Platform (HAIP).…
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Field Service Controls Engineer
Actalent
Grand Rapids, MI
- $63,000 to $75,000 USD / year
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Application Engineer
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Seymour, CT
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Actalent
Greenville, SC
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Product Manufacturing Engineer
Actalent
Asheville, NC
- $52.88 to $57.69 USD / hour
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Automation Engineer
Actalent
Asheville, NC
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Manufacturing Engineer
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Dearborn, MI
- $40 to $50 USD / hour
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Industrial Engineer
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adjustment of the job application process or interviewing process due to a disability,

Amazon

Senior Software Development Engineer AWS Connect, Cascades, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center and get the opportunity to design and deliver scalable resilient systems while maintaining a constant customer focus.

As a developer on our team you'll own code end-to-end from design to development and work closely with senior technical leaders within the team and across AWS. You'll have a sound understanding of computer science fundamentals and practical industry experience working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data, and more.

We build backend services for Amazon Connect Amazon's cloud contact center platform used by thousands of organizations worldwide. Our customers range from small businesses to some of the largest enterprises on the planet and the tools we build are used by contact center agents and supervisors every day.

Our team works across multiple areas of the Connect platform owning services end-to-end from design through operations. We're a small close-knit engineering team based in Seattle that moves fast ships often and takes pride in building systems that are reliable and simple to operate.

We actively use AI to accelerate our work. Whether it's writing code, exploring designs, or automating operational tasks, we integrate AI tools into our daily workflows and encourage experimentation with new approaches.

The culture here is collaborative and low-ego. We debate technical tradeoffs openly help each other grow and give engineers the autonomy to own meaningful problems from day one. You'll work alongside experienced engineers who care about craft and who are excited to build tools that make a real difference for contact center teams around the world.

Key job responsibilities

Design develop and maintain highly available scalable backend services that power Amazon Connect's customer-facing features
Own the full software development lifecycle for assigned projects from technical design through deployment and operational excellence
Write clean testable production-quality code (primarily Java) and conduct rigorous code reviews for peers
Collaborate with product managers, UX designers, and partner teams to translate business requirements into technical solutions
Identify and resolve complex technical problems across distributed systems, including performance optimization, fault tolerance, and data consistency
Mentor junior engineers (L4s and interns) through code reviews design discussions and pair programming
Participate in on-call rotations and operational reviews driving improvements to reduce operational burden
Contribute to architectural decisions and technical roadmap planning for the team's services
Write and maintain design documents runbooks and operational documentation

A day in the life

You'll spend your mornings reviewing pull requests and checking service health dashboards. Our team builds the backend systems that power how contact center agents manage customer cases at scale.

Most of your day involves writing code often with AI coding assistants to accelerate development. You'll design APIs, build features, and solve distributed systems problems in Java and TypeScript, deploying to AWS. When you're not coding you'll be in design discussions with product managers and frontend engineers figuring out how to break big customer problems into shippable solutions.

You'll also mentor junior engineers contribute to architectural decisions and take turns on-call (about one week every 6-8 weeks). The customers you're building for are enterprise contact centers some of the largest in the world and the agents who use these tools every day feel the impact of what you ship.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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