Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Systems Engineer III
Sierra Space
Centennial, CO · Louisville, CO
The Systems Engineer III contributes to the development and implementation of advanced system solutions by providing alignment, connection and direction to the technical team throughout the…
Added 10 mins ago
Senior Electrical Engineer - Computing Products (Onsite)
RTX
United States
We are seeking a highly motivated Senior Electrical Engineer to join the Computing Products Department within the Displays, Computing, Controls & Networking Directorate. This department is…
Added 10 mins ago
Staff Software Engineer, Reef Intent Engine
Google
Kirkland, WA
Share Staff Software Engineer, Reef Intent Engine
Added 10 mins ago
Manager, SATCOM System Engineer , Leo Customer Terminal
Amazon
Redmond, WA
…(CT) architecture, integration and validation with hardware, software, and firmware. You will work in a collaborative environment with a multi-disciplinary team including electrical…
Added 10 mins ago
Sr. Thermal Design Engineer, Amazon Leo
Amazon
Redmond, WA
We are looking for a highly skilled Senior Thermal Design Engineer who brings a strong blend of technical depth, research capability, and analytical rigor. The ideal candidate has a…
Added 11 mins ago
Account Executive (Central)
Verint Systems, Inc.
Olympia, WA
Thoroughly assess the customer’s needs and present the appropriate solution, utilizing the region’s Solutions Engineer(s) as needed.
Added 11 mins ago
Sr. HW Test Engineer, Amazon Prime Air
Amazon
Seattle, WA
We are seeking a Hardware Development Engineer III to join our Test and Infrastructure team within Amazon Prime Air. This role involves design, development, maintenance, and continuous…
Added 11 mins ago
Senior Software Dev Engineer, Enrollment Experience - Benefits Experience & Technology (BXT)
Amazon
Seattle, WA
As a Senior Software Development Engineer, you are the tech lead for your team's product. You lead a system of many features across its full lifecycle - enrollment orchestration (BFF on…
Added 11 mins ago
PW
Associate System Integration and Test Engineer
Paccar Winch Inc.
Mount Vernon, WA
- $70,500 to $105,800 USD / year
Associate System Integration and Test Engineer Apply now »
Added 11 mins ago
Sr. Mechanical Engineer
Actalent
Pleasanton, CA
Job Title: Sr. R&D Mechanical EngineerJob DescriptionWe are seeking a Research and Development Mechanical Engineer to provide technical leadership in sustaining and improving complex Class…
Added 13 mins ago
D
Water Resources Engineer Intern
Dewberry
Fairfax, VA
- $18.75 to $29.75 USD / hour
Dewberry is currently seeking a Water Resources Engineer Intern for Winter 2026 to perform water resources work in our Fairfax, VA office. The individual will assist with drainage design…
Added 13 mins ago
BD
Senior Staff Audio Machine Learning Engineer
Boston Dynamics, Inc.
Waltham, MA
- $180,000 to $220,000 USD / year
Role OverviewBoston Dynamics is looking for a Senior Staff Audio Machine Learning Engineer to join the Spot Sensing team. In this role, your core mission will be driving the evolution of…
Added 14 mins ago
Construction Engineer
Wagman, Inc.
Crystal City, VA, VA
We are currently seeking a Construction Engineer to join our Wagman Heavy Civil Team! This position will start on our Long Bridge Project in Washington DC and will report to the Project…
Added 18 mins ago
UX Test Engineer
STC
United States
The Consolidated Cumulus UX Test Engineer is responsible for the quality, reliability, and operational readiness of the Cumulus Dashboard system. This role focuses on rigorous Verification…
Added 19 mins ago
Professional Services Engineer - TAC
iDirect GOVERNMENT
Remote, United States
We are seeking an innovative, creative, and experienced Professional Services Engineer (PSE) who is ready for the challenges, responsibilities, and rewards that come with working in a…
Added 19 mins ago
S
Audio Systems Engineering Intern
Starkey
Eden Prairie, MN
- $30 USD / hour
…and on-time hearing products to the market. The Audio System engineer intern will be responsible for assisting Audio system engineers in tasks related to the development and integration of…
Added 22 mins ago
Senior Systems Engineer - EO/IR Development Programs
BAE Systems
Huntsville, AL
Direct experience in two or more EOIR technology engineering activities to include analysis, hardware/software design, prototyping, integration, test, and/or verification
Added 24 mins ago
Administrator, Systems
Second Sight Solutions, LLC
Washington, DC
The Systems Administrator (IAM Engineer) position is a critical role within the Second Sight IT organization and an invaluable resource for Second Sight professionals. This position owns…
Added 28 mins ago
A
Design Verification Engineer
Apple
Cupertino, CA
- $174,149 to $225,300 USD / year
…the chip design. Refine and design Apple's next-generation verification methodology and test benches to improve efficiency and effectiveness. Run and triage regressions to identify and…
Added 30 mins ago
Sr. Staff Systems Engineer
Northrop Grumman
Rolling Meadows, IL
The Sr. Staff Systems Engineer owns responsibility for executing the overall systems engineering effort on the program and directs the execution of all systems engineering activities. The…
Added 30 mins ago
C
Mission Critical Associate Field Engineer - PLC - Automated Logic - Sullivan, IN
Carrier
Lisle, IL
- $43,500 to $87,500 USD / year
…who want a career, not just a shift. As a PLC Associate Field Engineer, you will be crucial to Automated Logic’s business through the field installation, startup, commissioning,…
Added 31 mins ago
Lead Software Engineer (Full Stack)
U.S. Bank
Chicago, IL
This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can…
Added 32 mins ago
Active Feature Calibration Engineer - Dynamics
Stellantis
Chelsea, MI
…System (TCS)/Electronic Stability Control (ESC) calibration engineer to join our team. This role will be responsible for calibration development and verification of AWD/TCS/ESC and related…
Added 36 mins ago
IG
Model-Based Controls Engineer
Insight Global
Towson, MD
- $138,000 to $225,000 USD / year
Insight Global is seeking a Model-Based Controls Engineer/Leader for a top global manufacturing and product-development organization. This individual will play a key role in advancing…
Added 36 mins ago
Manufacturing Process Engineer (MFE)
DRT Holdings, LLC
Meriden, CT
Are you a Manufacturing Engineer with CNC machining expertise looking to make a direct impact on aerospace and precision manufacturing operations? Join a growing team where you'll lead…

Amazon

Senior Software Dev Engineer, Enrollment Experience - Benefits Experience & Technology (BXT)

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 23, 2026

Original job description

Description

Enrolling in benefits today means navigating dense plan comparisons, decoding jargon, and hoping you picked the right coverage before a deadline closes. For the agents who support employees, it means toggling between disconnected systems, memorizing policy nuances, and spending 27+ minutes on complex calls that should resolve in under ten. We are changing both by making AI a strategic partner across the entire benefits experience: software that understands what a person needs, personalizes the journey to their life situation, and guides them - or the agent helping them - to a confident resolution at the moment of need. This is a generative-AI, agentic-engineering, and experience-architecture role first, at very large scale.

What you will lead:

A reimagined enrollment experience where AI is a strategic partner for employees making benefit decisions. Rather than walls of plan text, it understands who someone is - family situation, population segment, geography, past elections - and delivers personalized plan recommendations, real cost-per-paycheck impact, and coverage comparisons in plain language. Agentic MCP tools let employees self-serve enrollment actions through natural-language conversation: staging elections, handling qualifying life events, and managing dependent verification, all without navigating a portal.

A reinvented Benefits Management Console (BMC) that transforms how call-center agents support enrollment for a workforce of millions. The next-generation BMC surfaces the employee's full context instantly, displays intelligent adaptive workflows that adjust to case complexity, recommends next-best-actions for edge cases, automates routine verification and notification workflows, and learns from every resolution. The goal: dramatically reduce average call handling time and let agents focus on judgment and empathy rather than system navigation.

You will be the tech lead across both experiences, owning the shared architecture that powers personalized enrollment across all surfaces and the agentic foundations that let AI participate meaningfully in both employee self-service and agent-assisted workflows.

We build AI-native. In our model, humans own judgment and agents own the mechanical middle. Engineers write the specification and set the acceptance criteria; agents (Claude Code, Kiro) write a growing share of the implementation, author tests, and resolve code-review comments; engineers direct, validate, and own what ships, and still hand-write the novel, ambiguous, and infrastructure-heavy work where models fall short.

As a Senior Software Development Engineer, you are the tech lead for your team's product. You lead a system of many features across its full lifecycle - enrollment orchestration (BFF on Apollo GraphQL serving four surfaces), population-aware personalization, agentic tool architectures (MCP-based chatbot tools with consent handling and multi-turn state management), and next-generation agent workflow systems. You own the team-level architecture, make the high-stakes decisions, and review others' work - human-authored and agent-authored alike. You stay hands-on in the code and code reviews that matter most.

Key job responsibilities

Lead your team's software development end to end: own the team-level architecture for enrollment orchestration, population-aware personalization, and agent console systems. Provide system-wide design guidance across all surfaces (mobile, web, chatbot, agent console) and make the high-stakes, hard-to-reverse technical decisions.
Be the tech lead on large, ambiguous problems that span multiple organizations - enrollment flow architecture, agentic self-service, agent workflow reinvention, and claims-based plan simulation - where the customer direction is clear but the technology strategy is not. Drive clarity and align partner teams on the path forward.
Own how AI participates in enrollment: design MCP tool contracts, multi-turn conversation state management, consent and authorization handling, confidence-based escalation, and the boundary between what AI does autonomously and where humans stay in the loop.
Architect consent-gated, HIPAA-compliant pipelines for claims data ingestion and plan simulation - employee authorization frameworks, PHI handling, and personalized cost projections derived from actual utilization history.
Architect the next-generation BMC that reduces call handling time: adaptive workflows that surface context and recommended actions, AI-driven automation of routine steps, and displays that adjust to case complexity and agent authorization level.
Lead the team's AI Native build loops: define the specs, acceptance criteria, and simulation coverage that let agents safely take on more implementation work. Shape the agentic foundations (Bedrock AgentCore, MCP) the team builds on. Stay hands-on in the code and reviews that most affect the product.
Lead and mentor engineers: coach multiple engineers on and off your team, drive adoption of engineering best practices, and hold human-authored and agent-authored work to the same high bar. Drive operational excellence including alarms, telemetry, runbooks, and root-cause resolution across team boundaries.
Work backwards from the customer, bringing experience design judgment to technical decisions - partner with UX designers, technical writers, and communications strategists to ensure what gets built is also what gets understood and adopted by employees.

A day in the life

What the day-to-day looks like: you'll operate on a multidisciplinary team of SDEs, UX designers, and technical writers where every member owns real surface area - there are no inherited systems to passively maintain. Open enrollment dates are immovable, so you'll ship under genuine deadline pressure with genuine decision-making authority. You own production end to end, including on-call. You'll partner with UX designers on enrollment flows, collaborate with technical writers on how policy changes reach employees, and work with program managers to sequence delivery across teams. The technical breadth is uncommon: enrollment orchestration across four surfaces, a plan simulation engine ingesting claims data under HIPAA-compliant consent frameworks, population-aware personalization for corporate/WFM/operations employees, agentic chatbot tools for conversational self-service, and an agent console redesign aimed at cutting handle time in half - production agentic systems, regulated data engineering, experience orchestration, and AI-native methods in one seat.

This role is for tech leads who think in systems that serve people at sensitive moments - not just engineers who build features. You'll architect the full spectrum: from consent-gated pipelines that securely process claims data under HIPAA to the personalized recommendation surface that tells an employee "based on your family's actual usage, this plan saves you $1,200 next year." You'll own the boundary between what AI can do autonomously and where a human must stay in the loop. If you want to lead a team that ships production agentic systems, handles regulated health data with rigor, and measures success in reduced decision anxiety for employees and reduced handle time for agents - not just story points closed - this is a rare opportunity to own that end to end.

About the team

You will join Benefits Experience Technology (BXT), the Amazon organization reinventing how more than 1.5 million employees and their families experience benefits enrollment - and how the specialists who support them operate. Our vision is enrollment that is AI-powered, personalized, and proactive, and an agent console that is intelligent, workflow-driven, and fast.

Basic Qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Experience building scalable, distributed, front-end experiences
Experience developing, deploying and managing AI products at scale
Experience architecting personalization or segmentation systems serving multiple user populations at scale
Experience designing production agentic or conversational systems, including MCP tool architectures, multi-turn state management, and confidence-based escalation patterns
Experience with GraphQL (Apollo Server preferred), React/TypeScript, and cloud-native infrastructure (AWS ECS, Lambda, API Gateway, DynamoDB, CloudFront)
Demonstrated experience designing production systems that incorporate LLM-based agents, with frameworks such as Amazon Bedrock AgentCore, Model Context Protocol, Claude Code, or Kiro
Experience building HIPAA-compliant systems or handling protected health information in production environments
Track record of designing intelligent workflow systems for operational users with measurable impact on handle time or efficiency
Experience in benefits, HR tech, fintech, or healthcare domains where decision-support UX and compliance requirements intersect

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Dallas - 168,100.00 - 227,400.00 USD annually

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

Apply About employer

Report this job