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ECM Lead Care Manager
CCRC Child Care Resource Center
Palmdale, CA
General Summary: Under general direction, the ECM Lead Care Manager serves as the primary point of contact for Managed Care Plan (MCP) members and their support systems, coordinating care…
Added just now
ECM Lead Care Manager
CCRC Child Care Resource Center
Sylmar, CA
General Summary: Under general direction, the ECM Lead Care Manager serves as the primary point of contact for Managed Care Plan (MCP) members and their support systems, coordinating care…
Added just now
MI
Senior Safety Manager or Safety Manager
MasTec Inc
Canton, OH
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added just now
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Sr Safety Manager/ Safety Manager
Lemartec
Pontoon Beach, IL
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added 1 min ago
Associate Program Manager
Vanderbilt University Medical Center
Nashville, TN
Provides support for the creation, coordination and execution of the program.
Added 2 mins ago
Lab Operations Manager
CREW
Brooklyn, NY · New Haven, CT
…verification, a lab-based product evaluation and characterization program, wastewater and climate R&D, routine sample processing for our wastewater utility partners, and technical outputs…
Added 4 mins ago
Account Manager
Zoetis US LLC
Remote, United States
Selling Skills, Technical Knowledge, and Customer Value Delivery
Added 4 mins ago
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Sr Project Manager
PECO
PHILADELPHIA, PA
- $100,800 USD / year
…work extended hours for coverage during storms or other energy delivery…
Added 4 mins ago
Staff System Test Automation Engineer, AI
Sonatus
Detroit, MI
…self-directed engineer who is comfortable being the on-site technical point of contact and working across organisational boundaries to unblock…
Added 7 mins ago
Analyst II - Sr. Budget Analyst
City of Wilmington
Wilmington, NC
Provides recommendations to the City Manager’s Office on the validity of departmental requests.
Added 8 mins ago
AU
Security Operations Account Manager
Allied Universal
Gaithersburg, MD
- $83,600 to $93,600 USD / year
Allied Universal® is hiring an Account Manager. The Account Manager is responsible for the management, performance, and delivery of Allied Universal security services at a high profile…
Added 12 mins ago
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Service Delivery Manager
TEKsystems
Studio City, CA
- $45 to $70 USD / hour
TEKsystems is currently seeking an experienced, hands-on Service Delivery Manager to provide operational leadership for a
Added 13 mins ago
Manufacturing Engineer II
Aerospace
Lansdale, PA
You will report directly to our Manufacturing Manager and you’ll work out of our Lansdale, PA location on an On-site work schedule.
Added 13 mins ago
Manufacturing Engineer I
Aerospace
Lansdale, PA
You will report directly to our Manufacturing Manager and you’ll work out of our Lansdale, PA location on an On-site work schedule.
Added 13 mins ago
Nurse Manager II, Med Surg
Kaiser Permanente
San Marcos, CA
…practice models; leading the implementation of patient care delivery systems and practice standards in several locations; delegating tasks related to the investigation and resolution of…
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Automotive Electronics Program Manager
ManpowerGroup
Newark, CA
- $50 to $55 USD / hour
Our client, Automotive & Electronics is seeking a Automotive Electronics Program Manager to join their team. As a Automotive Electronics Program Manager, you will be part of the Program…
Added 14 mins ago
Nurse Manager II - Anesthesia, PeriOp Med and Surgery Scheduling
Kaiser Permanente
South San Francisco, CA
Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and service area leaders and overseeing highly complex workstreams with…
Added 14 mins ago
M-Code ASIC Sustainment Program Manager, Mission Aligned GPS Systems (Hybrid)
RTX Corporation
el segundo, CA
…Critical Products (MCP) organization is currently hiring a Program Manager to join our El Segundo, CA -based organization in support of the M-Code Increment 1 Sustainment and Life Time Buy…
Added 14 mins ago
Program Manager, Customer Experience and Insights Team
Amazon
Hawthorne, CA
As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is…
Added 14 mins ago
Vascular Access RN Per Diem
Fresenius Medical Care
Riverside, CA
…service philosophy. Adheres to the Organization Compliance Program, including following all regulatory and Organization policy…
Added 15 mins ago
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Solution Engineer, Palo Alto Networks
The Redesign Group
Remote, United States
- $120,000 to $160,000 USD / year
…the product family and who is prepared to serve as the senior technical authority for Palo Alto delivery at…
Added 15 mins ago
Sr Manager ASIC NPI, Amazon Leo
Amazon
Sunnyvale, CA
Program Execution: Lead cross-functional teams to resolve technical and supply constraints during the NPI phase, ensuring a seamless transfer to mass production
Added 15 mins ago
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Sourcing Manager
Actalent
Sunnyvale, CA
- $60 USD / hour
The Strategic Sourcing Manager will develop, drive and execute to the product category. We are looking for individuals who desire to be on the ground floor of a breakthrough technology and…
Added 15 mins ago
Junior Technical Program Manager
EPAM Systems
Sunnyvale, CA
We are seeking a Junior Technical Program Manager to coordinate software and AI initiatives from initial requirements through release. In this role, you will work alongside experienced…
Added 15 mins ago
Medical Admin Assistant - SRS Orthopedic Surgery Float Pool - Per Diem - Day Shift
Sharp HealthCare
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Communication and teamwork Participates in technical and clinical in-services, customer service training, mock codes and pharmacy fairs.May act as preceptor for new Medical Admin…

Amazon

Program Manager, Customer Experience and Insights Team

Hawthorne, CA, United States

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Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: May 7, 2026

Original job description

Description

The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us.

The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience.

As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale.

Key job responsibilities

AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience

Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training.

Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals.

Basic Qualifications

3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables

Preferred Qualifications

Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context
Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction
Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics
Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement
Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations
Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments
Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership
Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually

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