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Added 1 min ago
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Service Technician II
Birge & Held Group LLC
Zionsville, IN
- $23 to $26 USD / hour
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a…
Added 2 mins ago
Medical Assistant Manager (Temporary)
Amoskeag Health
Manchester, NH
Acts a clinical resource to the Staff Educator is a clinical expert with abilities to foster the clinical development of the staff that she/he guides. This individual will be responsible…
Added 5 mins ago
District Manager - Arby's
Arby's - CRG
Elizabethtown, NC · Leland, NC · Myrtle Beach, SC · Whiteville, NC
The District Manager will be focused on the development and profitability of assigned retail outlets including providing support and training to the store operations team of our Arby’s…
Added 6 mins ago
Key Account Manager
Metrie
Orlando, FL, FL
The Key Account Manager is primarily responsible for growing wallet share and/or continuing to build customer lifetime value with key strategic accounts. In addition to growing share,…
Added 9 mins ago
Senior Talent Acquisition Partner
TTX
Charlotte, NC
…partner closely with hiring managers, HR Business Partners, field leadership, and TTX’s Recruitment Process Outsourcing (RPO) provider to develop effective recruiting strategies and deliver…
Added 10 mins ago
WC
Traveling Chef Manager - Nashoba School Nutrition
Whitsons Culinary Group
Bolton, MA
- $1,350 to $1,800 USD / week
At Whitsons, we believe great food fuels great minds. As a Chef Manager, you’ll blend culinary skill with compassionate leadership to create a dining program students love. You’ll not only…
Added 11 mins ago
Nurse Manager II, Med Surg
Kaiser Permanente
San Marcos, CA
…care by: negotiating timelines for action item implementation and monitoring compliance to financial commitments; developing and implementing ad hoc reports that capture workflows and…
Added 11 mins ago
Learning Experience Designer
NBC Universal
Universal City, CA
As Learning Experience Designer within the Leadership Capability & Learning COE, you are the team’s primary design expert responsible for translating strategic capability priorities into…
Added 12 mins ago
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Account Manager
CBRE
Rancho Cordova, CA
- $150,500 to $180,000 USD / year
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Added 12 mins ago
Nurse Manager II - Anesthesia, PeriOp Med and Surgery Scheduling
Kaiser Permanente
South San Francisco, CA
…providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and monitoring compliance to financial commitments; identifying,…
Added 12 mins ago
Senior Manager, Value & Access Insights – Cross Portfolio Innovation
Amgen
Thousand Oaks, CA
The Senior Manager, Value & Access Insights – Value Evidence & Contracting Innovation will lead two complementary areas of work across the U.S. portfolio. First, this individual will shape…
Added 13 mins ago
AMO Department Head
SLAC National Accelerator Laboratory
Menlo Park, CA
The AMOS Department Head manages the scientific staff within the department and provides broader leadership to staff, students, and postdocs across SLAC, Stanford, and the wider community…
Added 13 mins ago
Program Manager, Customer Experience and Insights Team
Amazon
Hawthorne, CA
As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is…
Added 13 mins ago
Group Product Marketer, Global Downstream
BD (Becton, Dickinson and Company)
Irvine, CA
We are seeking a Group Product Manager to identify customer-centric, high-value marketing programs that drive accelerated product adoption and growth. They will work closely with regional…
Added 14 mins ago
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Document Control & Training Manager
Actalent
Sacramento, CA
- $50 to $55 USD / hour
The Document Control & Training Manager supports the development, delivery, and maintenance of training programs related to document control and quality management systems. This role…
Added 14 mins ago
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Manager I, Asset Protection - All DC/FC
Walmart
SACRAMENTO, CA
- $80,850 to $121,275 USD / year
Data and Digital Literacy Possesses knowledge of Data collection modes techniques and tools data analytics and data visualization tools and techniques existing and upcoming digital…
Added 14 mins ago
Inside Sales Specialist
The Wonderful Company
Oklahoma City, OK
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership…
Added 14 mins ago
Inside Sales Specialist
The Wonderful Company
Paragould, AR
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership…
Added 14 mins ago
Facility Maintenance Technician
The Wonderful Company
Oklahoma City, OK
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership…
Added 14 mins ago
Software Development Manager, Amazon Security
Amazon
San Diego, CA
Our team is looking for an experienced Software Development Manager (SDM) to lead a software development team in Amazon Security who will raise the security bar by delivering industry-best…
Added 14 mins ago
Manager, Regional Operations - Central FL
Planet Fitness
Remote, United States
The People• Develop and execute a workforce plan that supports an exceptional member experience. • Work closely with the Club Manager, HR, and their leader to ensure clubs are consistently…
Added 14 mins ago
Assistant Nurse Manager, Med Surg Telemetry
Kaiser Permanente
Los Angeles, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant…
Added 16 mins ago
OC
Financial Analyst II
Olympus Corporation of the Americas
Westborough, MA
- $68,481 to $92,449 USD / year
Dedicated Training Resources and Learning & Development Programs
Added 16 mins ago
VO
Family Enrichment Assistant Program Manager - Desert Foothills Family YMCA
VALLEY OF THE SUN YOUNG MEN'S CHRISTIAN ASSOCIATION
Scottsdale, AZ
- $16.75 to $18.43 USD / hour
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Assists in the…
Added 16 mins ago
Section Manager - Gas Engineering Standards & Regulatory Issues
CECONY
Bronx, NY
Culture of growth and learning: career development; tuition reimbursement; recognition program

Amazon

Program Manager, Customer Experience and Insights Team

Hawthorne, CA, United States

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Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: May 7, 2026

Original job description

Description

The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us.

The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience.

As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale.

Key job responsibilities

AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience

Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training.

Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals.

Basic Qualifications

3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables

Preferred Qualifications

Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context
Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction
Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics
Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement
Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations
Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments
Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership
Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually

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