Jobs in the United States

25+ jobs

Save this search

Added just now
II
Business Development Executive, Maryland Intelligence (NSA and USCYBERCOM)
Invictus International Consulting, LLC
Fort Meade, MD
- Up to $240,000 USD / year
…Meade fence line: someone who already knows the directorates, program offices, contracting shops, and industry partners that shape this market, and who can turn those relationships into…
Added just now
Program Launch Specialist- North Central
PROCEPT BioRobotics Corporation
IL · MI
And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed…
Added just now
Audit Senior
Williams Benator & Libby, LLP
Atlanta, GA
Perform audit procedures to support our auditor's report on client financial statements.
Added just now
Assistant Project Manager
Miller-Davis Company
Kalamazoo, MI
…next step in their construction career and grow their project management responsibilities. The ideal candidate is proactive, organized, collaborative, and solutions-focused, with a strong…
Added just now
APP - NNP / NPA (Night)
Childrens Hospital of The Kings Daughters
Norfolk, VA
…(NPA) & Neonatal Nurse Practitioner (NNP) provides medical management of neonatal patients with a variety of diagnoses in the Children’s Hospital of The King’s Daughters (CHKD) Neonatal…
Added just now
APP - NNP / NPA (Night)
Childrens Hospital of The Kings Daughters
Norfolk, VA
…(NPA) & Neonatal Nurse Practitioner (NNP) provides medical management of neonatal patients with a variety of diagnoses in the Children’s Hospital of The King’s Daughters (CHKD) Neonatal…
Added just now
APP - NNP / NPA (Night)
Childrens Hospital of The Kings Daughters
Norfolk, VA
…(NPA) & Neonatal Nurse Practitioner (NNP) provides medical management of neonatal patients with a variety of diagnoses in the Children’s Hospital of The King’s Daughters (CHKD) Neonatal…
Added just now
Office Manager (Clinical) (Bilingual Spanish Preferred)
VIPcare
Panama City, FL
…operations, medical office administration, patient access, practice management, healthcare customer service, referral coordination, or another related healthcare support role. Equivalent…
Added just now
V
Medical Assistant (Bilingual Spanish)
VIPcare
Melbourne, FL
- $18 to $25 USD / hour
Transitional Care Management (TCM) - Medicare-supported outreach within 2 days of hospital or facility discharge to reduce readmissions and support safe care transitions
Added just now
EH
Clinical Liaison - RN, LPN, PT, OT, RT
Ernest Health
Denver, CO
- $75,000 USD / year
…the facility partners closely with acute care hospitals to support safe transitions and optimal recovery outcomes. The Denver location offers convenient access to high-quality healthcare…
Added just now
EH
Registered Nurse Manager
Ernest Health
Denver, CO
- $47 to $56 USD / hour
…the facility partners closely with acute care hospitals to support safe transitions and optimal recovery outcomes. The Denver location offers convenient access to high-quality healthcare…
Added just now
EH
Registered Nurse RN
Ernest Health
Denver, CO
- $34.54 to $45.2 USD / hour
…the facility partners closely with acute care hospitals to support safe transitions and optimal recovery outcomes. The Denver location offers convenient access to high-quality healthcare…
Added just now
EH
Speech Language Pathologist
Ernest Health
Denver, CO
- $43 to $51.39 USD / hour
…the facility partners closely with acute care hospitals to support safe transitions and optimal recovery outcomes. The Denver location offers convenient access to high-quality healthcare…
Added just now
EH
Licensed Practical Nurse LPN
Ernest Health
Thornton, CO
- $27.43 to $32.78 USD / hour
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Added just now
Physical Therapist
Ernest Health
Thornton, CO
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Added just now
EH
Registered Nurse RN
Ernest Health
Thornton, CO
- $38.28 to $45.75 USD / hour
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Added just now
Case Manager
Ernest Health
Casper, WY
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Added just now
COTA Student Loan Assistance Program
Ernest Health
Casper, WY
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Added just now
Occupational Therapist Student Loan Assistance Program
Ernest Health
Casper, WY
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Added just now
Physical Therapist Student Loan Assistance Program
Ernest Health
Casper, WY
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Added just now
Physical Therapist Assistant Student Loan Assistance Program
Ernest Health
Casper, WY
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Added just now
Security Risk Engineer
Asana
San Francisco, CA
As the Security Risk Engineer, you will own Asana's internal security risk management program end-to-end. This is a senior role for someone who goes beyond frameworks and checklists - you…
Added just now
Payments Solutions Consultant Corporate Accounts
IDEXX
Portland, ME
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching,…
Added just now
Senior Talent Acquisition Partner
TTX
Charlotte, NC
TTX Company is North America's leading provider of railcar pooling and freight car management services. Every day, TTX partners with the rail industry to support the efficient movement of…
Added just now
MA
Facilities Management Specialist
MDW Associates
Arlington, VA
- $70,000 to $90,000 USD / year
MDW Associates is seeking a Facilities Management Specialist to support (OUSD(P)). The mission of the Office of the Under Secretary of Defense for Policy (OUSD(P)) is to consistently…

Amazon

Program Manager, Customer Experience and Insights Team

Hawthorne, CA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: May 7, 2026

Original job description

Description

The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us.

The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience.

As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale.

Key job responsibilities

AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience

Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training.

Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals.

Basic Qualifications

3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables

Preferred Qualifications

Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context
Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction
Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics
Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement
Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations
Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments
Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership
Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually

Apply About employer

Report this job