Jobs in the United States

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Added 1 min ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
BIDDEFORD, ME
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 1 min ago
Software Engineering Manager II - Unified Modeling (Machine Learning)
Latitude AI
Palo Alto, CA · Dearborn, MI · Pittsburgh, PA
When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems…
Added 2 mins ago
Skilled Trades Program Manager
Salem University LLC
Salem, WV
The Skilled Trades Program Manager is responsible for coordinating the development, implementation, and daily operations of Salem University's skilled trades certificate and diploma…
Added 2 mins ago
CI
Senior SAP Basis Consultant
C5MI Insight
Remote, United States
- $130,000 to $155,000 USD / year
Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re…
Added 2 mins ago
Program Manager II, AI Transformation, Core
Google
New York, NY · San Jose, CA
As Program Manager on the Artificial Intelligence (AI) Education team, you will drive operational delivery, cross-functional execution, and technical release cadences across our In-Flow…
Added 2 mins ago
Production Operator - Day Shift - Seasonal
Niagara Bottling, LLC
Dallas, TX
This position is responsible for daily operations of the production floor; ensuring the shift meets established safety, quality, and production goals in compliance with all applicable legal…
Added 3 mins ago
Revenue Integrity Manager
MaineGeneral Health
Waterville, ME
MaineGeneral Health is seeking an experienced and strategic Revenue Integrity Manager to lead departmental operations and oversee initiatives that support accurate reimbursement, revenue…
Added 4 mins ago
ZI
AVD SME
ZENITH INFOTEK LLC
Chicago, IL
- $50 to $55 USD / hour
Demonstrated commitment to continuous learning and professional development.
Added 4 mins ago
Operations Manager – Real Estate and Facilities
CACI
Chantilly, VA · Reston, VA · Chantilly · Reston
Job Title: Operations Manager – Real Estate and Facilities
Added 4 mins ago
PH
Operations Manager Trainee
PDS Health
Baton Rouge, LA
- $25.5 to $35.5 USD / hour
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The…
Added 4 mins ago
PH
Operations Manager
PDS Health
Diamond Bar, CA
- $28.5 to $39.75 USD / hour
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The…
Added 4 mins ago
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
The bookstore manager is responsible for the overall leadership, strategic planning, and administration of the campus bookstore, ensuring efficient operations that support the academic…
Added 5 mins ago
Store Manager III (65th & 3rd Ave.)
TD Bank, N.A.
NY
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 5 mins ago
Account Executive, Full Cycle
Steer
Remote, United States
These are serious operators. They’ve built multi-million-dollar businesses, they’ve seen plenty of vendors, and they buy on results. You’ll run consultative, multi-stakeholder deals with…
Added 5 mins ago
Shift Supervisor - Nights
ALPLA, Inc.
Salt Lake City, UT
…offers stable careers, hands-on training, competitive benefits, and opportunities for growth. Whether you're an experienced manufacturing professional or looking to start a new career, we…
Added 5 mins ago
Director of Operational Excellence
University of Georgia Staff
GA
Franklin College of Arts and Sciences is the heart of the University of Georgia’s learning environment, advancing new knowledge, research, scholarship and creative output by faculty,…
Added 5 mins ago
Supv Customer Service CBS
Baylor Scott & White Health
Dallas, TX
Oversees daily department operations, including workload flow, delegating assignments, and managing employee issues. Supervises time and attendance issues. Ensures department coverage needs…
Added 6 mins ago
Manager in Training
Integrated Real Estate Group
North Richland Hills, TX
What sets IREG apart is our integrated approach, bringing together development, construction, and operations to create high-performing communities across affordable housing, workforce…
Added 7 mins ago
AC
Lounge Host - Denver (Seasonal Full Time, March to November 2027)
Armstrong Collective Brand
Denver, CO
- $19.75 USD / hour
- Full-time
Commitment to continuous learning, feedback, and personal development.
Added 7 mins ago
B&
Service Technician II
Birge & Held Group LLC
Zionsville, IN
- $23 to $26 USD / hour
The Service Technician II is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical…
Added 8 mins ago
Medical Assistant Manager (Temporary)
Amoskeag Health
Manchester, NH
Oversight of Clinical operations (medical supplies, equipment etc.) in partnership with the Nurse and Care Coordination Manager.
Added 11 mins ago
District Manager - Arby's
Arby's - CRG
Elizabethtown, NC · Leland, NC · Myrtle Beach, SC · Whiteville, NC
The District Manager will be focused on the development and profitability of assigned retail outlets including providing support and training to the store operations team of our Arby’s…
Added 15 mins ago
Audit Senior
Williams Benator & Libby, LLP
Atlanta, GA
Are you looking for a great learning environment in an outstanding mid-size firm with a variety of clients? Do you want a challenging and rewarding career while having great work-life…
Added 15 mins ago
Senior Talent Acquisition Partner
TTX
Charlotte, NC
The Senior Talent Acquisition Partner plays a key role in attracting and hiring top talent across TTX Company, leading full-cycle recruitment for a diverse portfolio of salaried and hourly…
Added 16 mins ago
WC
Traveling Chef Manager - Nashoba School Nutrition
Whitsons Culinary Group
Bolton, MA
- $1,350 to $1,800 USD / week
At Whitsons, we believe great food fuels great minds. As a Chef Manager, you’ll blend culinary skill with compassionate leadership to create a dining program students love. You’ll not only…

Amazon

Program Manager, Customer Experience and Insights Team

Hawthorne, CA, United States

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Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: May 7, 2026

Original job description

Description

The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us.

The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience.

As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale.

Key job responsibilities

AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience

Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training.

Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals.

Basic Qualifications

3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables

Preferred Qualifications

Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context
Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction
Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics
Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement
Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations
Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments
Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership
Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually

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