Jobs in the United States

25+ jobs

Save this search

Added just now
Shift Supervisor - Nights
ALPLA, Inc.
Salt Lake City, UT
Supervise daily molding operations to meet production schedules and customer requirements.
Added just now
MH
Supervisor Foodservice
Memorial Hospital - Chattanooga
CHATTANOOGA, TN
- $19.87 to $28.06 USD / hour
Every day you will foster a collaborative environment, identify opportunities for process improvement, and contribute to strategic planning to enhance efficiency, quality, and staff…
Added just now
Registered Nurse Operating Room
Mount Nittany Health
State College, PA
Responsible to the Director of Surgical Services, Unit Director/Manager, Clinical Supervisor and/or designee for overall nursing practice. Provides professional nursing care based on…
Added just now
Director of Operational Excellence
University of Georgia Staff
GA
The Business Process Optimization Manager provides managerial and operational leadership for continuous improvement, data-informed decision support, and organizational alignment within the…
Added just now
Associate Manager, Facilities and Maintenance
L3Harris Technologies
Londonderry, NH
…engineering team is responsible for providing our manufacturing operations with the vision, technology, and expertise they need through the entire production…
Added just now
NW
Procurement Manager
Northeast Wisconsin Technical College
United States
- $76,544 to $82,500 USD / year
Oversee and assist with the day-to-day operations and activities of the procurement team, including the procurement process preparation, approval of bids, requests for proposals,…
Added just now
Packaging Line Operator
Continental Manufacturing
Huxley, IA
4) Responsible for performance of operations in compliance with Standard Operating Procedures and FDA Good Manufacturing Practices.
Added just now
MI
Safety Manager
MasTec Inc
Boise, ID
- $95,000 to $110,000 USD / year
The Safety Manager is responsible for planning, organizing and implementing the MIC Safety Program demonstrating management skills and the ability to manage all aspects of a project safety…
Added just now
MI
Senior Safety Manager or Safety Manager
MasTec Inc
Canton, OH
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added just now
L
Sr Safety Manager/ Safety Manager
Lemartec
Pontoon Beach, IL
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added just now
Financial Compliance Manager
VA Cannabis Control Authority
Henrico, VA
Business operations, financial reporting systems, and internal control structures.
Added just now
Manager, Plant Operations
Dairy Farmers of America, Inc.
Franklin, MA
…processing, filling, packaging, and/or retort departments for operations. Provide work direction and supervision to supervisors and employees within the guidelines of standard work rules,…
Added just now
FP
Free People Assistant Visual Manager
Free People
Los Angeles, CA
- $24 to $26 USD / hour
In collaboration with the store team, the Assistant Visual Manager supports the selling, service, and operations of the store with an emphasis on merchandising and display to create an…
Added just now
Associate Program Manager
Vanderbilt University Medical Center
Nashville, TN
Quality Management (Novice): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
Added 1 min ago
Authorization Specialist
COS Carolina Oncology Specialists, P.A.
Charlotte, NC
Identify trends in denials or delays and escalate issues to leadership for process improvement
Added 1 min ago
Health Information Management (HIM) Manager - Onsite
ClearSky Rehabilitation Hospital of Mansfield, LLC
Mansfield, TX
…requirements. Collaborates with RCD Leadership and hospital staff on process improvement and education regarding documentation and…
Added 1 min ago
Operations Manager
Via
Sioux Falls, SD
As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where…
Added 1 min ago
Tax Manager CPA
BRICKLEY DELONG P.C
Muskegon, MI
Collaborate with partners and management on firm operations and process improvements.
Added 1 min ago
Lab Operations Manager
CREW
Brooklyn, NY · New Haven, CT
…and papers for partners, verifiers, and the wider field. As Manager, R&D & Laboratory Operations you lead that team across all of them. You decide with leadership what gets done and in what…
Added 2 mins ago
B
Assistant Manager - Store 3471
BreadBox
Oak Ridge, TN
- $14 USD / hour
Support the Store Manager in all aspects of day-to-day operations.
Added 2 mins ago
UP
Full-Time Leasing Manager- Student Housing
University Partners
Urbane, Tuscon, AZ
- Full-time
The Leasing Manager is responsible for leading all leasing and marketing efforts of the community. This role supervises the leasing team, drives occupancy and renewal performance, ensures…
Added 2 mins ago
Distribution Manager - 2nd shift
MILWAUKEE ELECTRIC TOOL CORP
Olive Branch, MS
The Distribution Center Department Manager is responsible for the safe, accurate and efficient operation of a defined area within the distribution center. They will be required to work and…
Added 2 mins ago
Machine Technician - 2nd shift
MILWAUKEE ELECTRIC TOOL CORP
Grenada, MS
Troubleshoot equipment, including automated operations, tooling, controls, and sensors.
Added 2 mins ago
Sales Manager
Canyon Aeroconnect
Prescott, AZ
Reporting to the Business Unit Manager, the Sales Manager is a high-visibility, developmental leadership role responsible for supporting the day-to-day commercial and operational execution…
Added 2 mins ago
AC
Onboard Support Coordinator - Denver (Seasonal Full Time, March to November 2027)
Armstrong Collective Brand
Denver, CO
- $23 USD / hour
- Full-time
Reporting to the Train Manager, the Onboard Support Coordinator plays a key role in ensuring the train is stocked, organized, safe, and ready to deliver exceptional guest and crew…

Amazon

Program Manager, Customer Experience and Insights Team

Hawthorne, CA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: May 7, 2026

Original job description

Description

The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us.

The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience.

As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale.

Key job responsibilities

AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience

Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training.

Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals.

Basic Qualifications

3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables

Preferred Qualifications

Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context
Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction
Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics
Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement
Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations
Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments
Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership
Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually

Apply About employer

Report this job