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Clinical Engineering, Business Office Coordinator
Endeavor Health Clinical Operations
United States
…entry supporting the service levels and processes owned by the Manager, CE Business Office. Acts as the front-line voice of Clinical Engineering for clinicians and site staff - receiving…
Added just now
Assistant Project Manager
Hatzel & Buehler Inc
Hauppage, NY
The Assistant Project Manager is responsible for supporting the Project Manager with the project direction, completion, and financial outcome for assigned projects. This role will manage…
Added 1 min ago
DS
(1119373) Integration Test & Validation Engineer - Retrofit Technology Systems
Diversified Services Network, Inc.
Mossville, IL
- $70,000 to $76,000 USD / year
Bachelor's degree in Computer Science, Software Engineering, or a related field and 2–4 years of experience
Added 1 min ago
Aeronautical Systems Integration & Test (ASIT); Test Capability Integrator (Associate or Mid-Level)
The Boeing Company
Berkeley, MO
…supporting the development and integration of test assets, real-time software test environments, subsystem/system testing and evaluation of system performance in simulation lab…
Added 2 mins ago
Software Engineering Manager II - Unified Modeling (Machine Learning)
Latitude AI
Palo Alto, CA · Dearborn, MI · Pittsburgh, PA
As an Engineering Manager for Unified Modeling, you will lead and support an engineering team focused on building production-grade deep learning models for autonomous driving. You will…
Added 2 mins ago
Maintenance Supervisor
The Cheesecake Factory
Battleboro, NC
An Experienced People Manager: you’re at home managing and elevating a team. You lead by example and enable your staff to realize their potential.
Added 2 mins ago
Director, Full Stack Engineering - Corporate Services Technology
Fidelity Technology Group, LLC
Westlake, TX
Fidelity's Corporate Services Technology organization is adding a Director, Engineering to our Westlake regional campus, within the DFW Metroplex. The Director is a senior engineering and…
Added 2 mins ago
DC
Manager, IoT Software Deployment DIAM-4022|NADXIT Mfg & Supply Chain | 1st Shift
DENSO Connection
Maryville, TN
- $110,000 to $138,000 USD / year
…on schedule, and according to established architecture and engineering standards. The manager leads deployment engineers and technicians while coordinating closely with manufacturing, plant…
Added 4 mins ago
Supervisor - Electrical PO1
Formosa Plastics Corporation, USA
Point Comfort, TX
…requirements are understood and met. Communicate with involved engineering groups to ensure improvements are completed according to best engineering…
Added 4 mins ago
Senior Engineer, Unified Communications & Collaboration
ACE American Insurance Company
Jersey City, NJ · Philadelphia, PA
…influence the future of Chubb’s communications ecosystem by engineering solutions that are both technically robust and business critical. If you are motivated by complex problem-solving,…
Added 4 mins ago
TM
Travel Business Associate (Business Analysis, Associate)
The MIL Corporation
Rosslyn, VA
- $106,000 to $120,000 USD / year
…analyzing and reporting the information necessary to support software releases through the project…
Added 4 mins ago
ZI
AVD SME
ZENITH INFOTEK LLC
Chicago, IL
- $50 to $55 USD / hour
8+ years of IT infrastructure and endpoint engineering experience, including 5+ years designing and implementing Microsoft Intune solutions.
Added 5 mins ago
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
The bookstore manager is responsible for the overall leadership, strategic planning, and administration of the campus bookstore, ensuring efficient operations that support the academic…
Added 6 mins ago
MI
Senior Safety Manager or Safety Manager
MasTec Inc
Canton, OH
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added 6 mins ago
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Sr Safety Manager/ Safety Manager
Lemartec
Pontoon Beach, IL
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added 7 mins ago
Construction Quality Control Lead II - TOS II
Fluor Careers
Tullahoma, TN
…position may be under the direct supervision of the Site Quality Manager or supervisor, on smaller projects, the individual may be required to perform the duties of a Site Quality Manager.…
Added 7 mins ago
Project Manager
BB&E
Kerrville, TX
BB&E is an employee-owned full service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors…
Added 7 mins ago
Construction Manager
BB&E
Kerrville, TX
BB&E is an employee-owned full service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors…
Added 7 mins ago
Distribution Manager - 2nd shift
MILWAUKEE ELECTRIC TOOL CORP
Olive Branch, MS
The Distribution Center Department Manager is responsible for the safe, accurate and efficient operation of a defined area within the distribution center. They will be required to work and…
Added 7 mins ago
Sales Manager
Canyon Aeroconnect
Prescott, AZ
Reporting to the Business Unit Manager, the Sales Manager is a high-visibility, developmental leadership role responsible for supporting the day-to-day commercial and operational execution…
Added 8 mins ago
Electrical maintenance Technician, 12 hour Nights
Avery Dennison
Peachtree City, GA
…personnel and assets, improve equipment reliability, working with Engineering personnel and supporting capital projects, addressing emergency and unplanned down-time events for plant…
Added 10 mins ago
Staff System Test Automation Engineer, AI
Sonatus
Detroit, MI
…and cloud environments. You will be reporting to our Senior Manager, Engineering (QA Automation -…
Added 10 mins ago
Electrical Assistant Project Manager
Cummings Electrical
Dallas/Fort Worth Metroplex, TX
Cummings Electrical is hiring an Electrical Assisant Project Manager.
Added 10 mins ago
Engineering Director- Accounting Platform
Actionstep
Denver, CO
The Actionstep Engineering team contributes to developing, maintaining, and running Actionstep through the delivery of industry leading technology, operations, and analysis. Actionstep…
Added 10 mins ago
E
Product Manager
Endear
Remote, United States
- $140,000 to $170,000 USD / year
Our software helps retail teams build stronger customer relationships through thoughtful, intuitive technology. From clienteling and customer capture to appointments and in-store…

Amazon

Program Manager, Customer Experience and Insights Team

Hawthorne, CA, United States

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Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: May 7, 2026

Original job description

Description

The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us.

The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience.

As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale.

Key job responsibilities

AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience

Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training.

Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals.

Basic Qualifications

3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables

Preferred Qualifications

Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context
Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction
Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics
Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement
Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations
Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments
Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership
Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually

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