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Program Manager II, AI Transformation, Core
Google
New York, NY · San Jose, CA
Experience with developer tooling, personalization systems, content management platforms, or community-driven technical enablement programs.
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GI
MRT-C Lead Analyst
Goldbelt, Inc.
Colorado Springs, CO
- $140,000 to $145,000 USD / year
The MRT-C Lead Analyst supports Mission-Relevant Terrain–Cyber (MRT-C) assessments by providing senior-level analysis of mission dependencies, cyber terrain, and operational risks impacting…
Added just now
GI
MRT-C Data Analyst
Goldbelt, Inc.
Colorado Springs, CO
- $80,000 to $100,000 USD / year
We are looking for a Mission Relevant Terrain – Cyber (MRT-C) Data Analyst in the Colorado Springs, CO area.
Added 1 min ago
Database Administrator (Senior)
BAE Systems
Sterling, VA
…Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and…
Added 1 min ago
Supervisor - Electrical PO1
Formosa Plastics Corporation, USA
Point Comfort, TX
Lead and Facilitate the Fulfillment of Product Delivery and Commitment: Anticipate needs, work as a problem solver to eliminate potential issues, and enhance consistent delivery of quality…
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Manager, IT Governance
HighTower Advisors
Chicago, IL
…You will be responsible for the collection and synthesis of data into meaningful metrics, coordinating audit and regulatory responses, and analyzing departmental performance. Your expertise…
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Revenue Integrity Manager
MaineGeneral Health
Waterville, ME
MaineGeneral Health is seeking an experienced and strategic Revenue Integrity Manager to lead departmental operations and oversee initiatives that support accurate reimbursement, revenue…
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Senior Commodity Manager - Resins
CASCADE ENGINEERING
Grand Rapids, MI
- $87,663 to $131,813 USD / year
Lead supplier identification, evaluation, selection, qualification, onboarding, and ongoing performance management
Added 1 min ago
Senior Talent Aquisition Specialist
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WI
…excellence, and business growth across the organization. You will lead full-cycle recruitment efforts across a diverse portfolio of professional, technical (STEM), and leadership roles,…
Added 2 mins ago
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Sr. Software Engineer - Merchandising
Save A Lot
Saint Ann, MO
…Lot business. The ideal candidate is an experienced software developer with building scalable solutions. They must have strong, firsthand technical expertise in a variety of configuration…
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TEP Tucson Electric Power Company
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Ability to collect, analyze, and synthesize data to support decision making
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Q3-NAMORC-Oracle PPM Cloud-PCON-Vertiv
Infosys
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In the assigned Job Role of Package Project Lead 2, your Area Of Responsibility will be as below:
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Operations Manager Trainee
PDS Health
Baton Rouge, LA
- $25.5 to $35.5 USD / hour
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Added 2 mins ago
PH
Operations Manager
PDS Health
Diamond Bar, CA
- $28.5 to $39.75 USD / hour
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Added 2 mins ago
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Senior Infrastructure Project Manager
Expleo
Milwaukee, WI
- $77 to $87 USD / hour
Lead Enterprise Infrastructure Transformation
Added 2 mins ago
AVP of Technology Solutions
Berkshire Hathaway GUARD Insurance Companies
Wilkes Barre, PA · Parsippany, NJ · Conshohocken, PA · Philadelphia, PA · Alpharetta, GA
Core Accountabilities· Lead modernization initiatives that advance scalable, cloud-aligned, service-based technology capabilities.· Design integrated end-to-end solutions across customer…
Added 2 mins ago
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Factory Manager
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Garland, TX
- $135,000 to $155,000 USD / year
Data-driven proficiency in ERP platforms, production reporting, and root-cause downtime analysis.
Added 2 mins ago
FBI - GIS Systems Engineer - CI Poly REQUIRED
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…server environments, operating systems, software, services, and…
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Electronic Systems Controls Technical Specialist
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…services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project…
Added 2 mins ago
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
Added 2 mins ago
Relationship Banker I (96th & 3rd Ave.)
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Added 2 mins ago
Shift Supervisor - Nights
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Lead, coach, and develop shift team members including operators, material handlers, and technicians.
Added 3 mins ago
GI
MRT-C Lead Analyst
Goldbelt, Inc.
Colorado Springs, CO
- $140,000 to $145,000 USD / year
The MRT-C Lead Analyst supports Mission-Relevant Terrain–Cyber (MRT-C) assessments by providing senior-level analysis of mission dependencies, cyber terrain, and operational risks impacting…
Added 3 mins ago
GI
MRT-C Data Analyst
Goldbelt, Inc.
Colorado Springs, CO
- $80,000 to $100,000 USD / year
We are looking for a Mission Relevant Terrain – Cyber (MRT-C) Data Analyst in the Colorado Springs, CO area.

Amazon

Program Manager, Customer Experience and Insights Team

Hawthorne, CA, United States

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Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: May 7, 2026

Original job description

Description

The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us.

The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience.

As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale.

Key job responsibilities

AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience

Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training.

Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals.

Basic Qualifications

3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables

Preferred Qualifications

Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context
Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction
Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics
Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement
Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations
Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments
Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership
Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually

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