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Added 2 mins ago
Social Media Marketing Coordinator
Black & Decker (U.S.) Inc.
Valley City, OH
Can demonstrate the following skillsets: Analysis Skills, Brand Marketing, Communication Skills, Content Delivery/Distribution, Content Development, Marketing, Presentation/Verbal Skills,…
Added 4 mins ago
K
Senior Manager Global Event Production
Kforce
Remote, United States
- $60 to $70 USD / hour
Project manage executive keynote development from concept through live delivery, coordinating timelines, show flow, and cross-functional collaboration across executive speakers, content,…
Added 5 mins ago
AC
Communications Manager
Aston Carter
Saint Paul, MN
- $40.87 to $45.67 USD / hour
We are seeking an experienced Communications Manager to lead and execute internal communications initiatives for a growing organization in the engineering and technical services industry.…
Added 7 mins ago
Program Manager II, AI Transformation, Core
Google
New York, NY · San Jose, CA
Experience with developer tooling, personalization systems, content management platforms, or community-driven technical enablement programs.
Added 9 mins ago
AWS Cloud Security Engineer
Vertical Relevance
Remote, United States
Develop high-quality technical content such as automation tools, reference architectures, and white papers to help our customers build on the cloud
Added 9 mins ago
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
The bookstore manager is responsible for the overall leadership, strategic planning, and administration of the campus bookstore, ensuring efficient operations that support the academic…
Added 13 mins ago
Community Investment Coordinator
Central Texas Food Bank, Inc.
Austin, TX
The Community Investment Coordinator is a collaborative role within the Resource Development department. The Coordinator reports directly to the Community Investment Manager, receives…
Added 15 mins ago
Managing Director, Marketing & Brand
Robin Hood
NY
Our investments include best-in-class organizations providing legal services, housing, meals, workforce development training, childcare, education, and other vital services that give New…
Added 20 mins ago
Senior Talent Acquisition Partner
TTX
Charlotte, NC
…strategies and deliver an exceptional candidate and hiring manager experience. The position offers the opportunity to recruit across a broad range of roles, from early-career and…
Added 21 mins ago
DA
Senior Account Manager
Direct Agents
New York, NY
- $75,000 to $85,000 USD / year
Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.
Added 23 mins ago
Learning Experience Designer
NBC Universal
Universal City, CA
You work in close partnership with the Sr. Manager, Leadership Capability, who sets the strategic design direction – diagnosing capability gaps and defining what behavior change needs to…
Added 23 mins ago
Manager, Business Affairs
NBC Universal
Universal City, CA
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and…
Added 23 mins ago
Jr. Software Engineer
NBC Universal
Universal City, CA
Reporting to the Manager, Product and Emerging Technology, the Jr. Software Engineer is a fast-paced role with opportunities to work across traditional software engineering, generative AI,…
Added 23 mins ago
Manager, Talent & Culture
NBC Universal
Universal City, CA
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and…
Added 23 mins ago
Designer, Design & Development (Toys)
NBC Universal
Universal City, CA
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and…
Added 23 mins ago
Manager, Strategic Enablement
NBC Universal
Universal City, CA
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and…
Added 23 mins ago
Sr Manager Sourcing
NBC Universal
Universal City, CA
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and…
Added 23 mins ago
Sales and Service Manager Floater
24 Hour Fitness, INC.
Arcadia, CA
The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding and well-rounded sales and service experience to all guests and members through a…
Added 23 mins ago
Sales and Service Manager
24 Hour Fitness, INC.
Garden Grove, CA
The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of…
Added 24 mins ago
Manager of Project Management 3 - Mission Assurance
Northrop Grumman
Palmdale, CA
Northrop Grumman’s Aeronautics System (AS) sector is hiring a Manager of Project Management 3 to join our team of qualified, diverse individuals supporting Mission Assurance team and Strike…
Added 24 mins ago
Program Manager, Customer Experience and Insights Team
Amazon
Hawthorne, CA
As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is…
Added 24 mins ago
Senior Manager, Global Digital and Social Marketing - Franchise
Sony Pictures Entertainment
Culver City, CA
The Senior Manager will develop platform-native strategies and content that deepen engagement, attract new audiences and keep franchises culturally relevant between major releases. The role…
Added 25 mins ago
TR
Solution Engineer, Palo Alto Networks
The Redesign Group
Remote, United States
- $120,000 to $160,000 USD / year
This position also carries a practice development mandate. The Solution Engineer will advance the maturity of the Redesign Palo Alto practice through the development of delivery standards…
Added 25 mins ago
Product Manager II, YouTube Shorts Creation Growth
Google
Mountain View, CA · San Bruno, CA
Share Product Manager II, YouTube Shorts Creation Growth
Added 25 mins ago
Sr Manager ASIC NPI, Amazon Leo
Amazon
Sunnyvale, CA
Deep understanding of silicon wafer fab, 3D packaging, or complex ASIC development

Amazon

Program Manager, Customer Experience and Insights Team

Hawthorne, CA, United States

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Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: May 7, 2026

Original job description

Description

The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us.

The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience.

As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale.

Key job responsibilities

AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience

Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training.

Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals.

Basic Qualifications

3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables

Preferred Qualifications

Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context
Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction
Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics
Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement
Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations
Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments
Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership
Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually

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