Jobs in the United States

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Added 4 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…Currently we are hiring a dynamic and driven Technical Delivery Manager - Digital Engineering to lead cross-functional engineering teams tasked with creating best in class experiences…
Added 4 mins ago
Lead Product Manager AI productivity and adoption, Azure
PwC
Birmingham, AL
As a AI productivity and adoption Manager, you will guide product strategy, shape delivery priorities, and support the development of AI-enabled solutions across the software product…
Added 5 mins ago
Lead Engineer
PwC
Birmingham, AL
…low-code platforms, and a range of programming languages. As a Manager you will lead teams, coach junior staff, manage workstreams, and use autonomous decision-making to analyze complex…
Added 5 mins ago
Senior Manager, GSA AAS Proposals
Trinzic
Huntsville, AL
Partnering closely with Capture Management, Business Development, Operations, Pricing, Contracts, and Technical Leadership, the Senior Manager is responsible for proposal execution,…
Added 5 mins ago
Territory Executive - Illinois
PagerDuty
Montgomery, AL
…define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for…
Added 5 mins ago
SDC SE/Digital Engineering---Manager
EY
Montgomery, AL · Birmingham, AL · Huntsville, AL
As a Manager in the Service Delivery Center, you will balance hands-on software engineering with project leadership and delivery accountability. You will guide multidisciplinary teams…
Added 5 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Montgomery, AL
…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
Added 5 mins ago
Senior Lead Engineer
PwC
Birmingham, AL
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 5 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Montgomery, AL
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 11 mins ago
Sr. Manager, Retail Partnerships
GN Hearing
Jefferson City, MO
…seeking a visionary, growth-oriented Strategic Partnerships Sr. Manager, Retail Channels to own, lead, and scale our high-performing Retail business…
Added 13 mins ago
Business Analysis Manager (JD Edwards Platform Manager)
Wolters Kluwer
Clayton, MO
The JD Edwards (E1) Platform Manager is responsible for supporting and enabling the successful delivery of all CLC projects and enhancements involving JD Edwards and associated applications…
Added 13 mins ago
Manager, Content Editing
Wolters Kluwer
Jefferson City, MO
The Manager, Content Editing leads an editorial team supporting content across the Lexidrug portfolio. This role oversees daily operations, team development, and content quality, ensuring…
Added 15 mins ago
Senior Director of Data
City of New York
New York City, NY
Added 18 mins ago
SAP - Tech Arch - BASIS Manager - Consulting - Location OPEN
EY
Detroit, MI · Lansing, MI · Grand Rapids, MI · Southfield, MI
…coding, programming, and creating specifications to deliver development services that align with business…
Added 18 mins ago
SDC SE/Digital Engineering---Manager
EY
Lansing, MI · Detroit, MI · Grand Rapids, MI · Southfield, MI
As a Manager in the Service Delivery Center, you will balance hands-on software engineering with project leadership and delivery accountability. You will guide multidisciplinary teams…
Added 18 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Lansing, MI
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 23 mins ago
Workforce Manager, Support
Jobgether
Remote, United States
As Workforce Manager, Support, you will build and lead workforce management across a growing, multichannel customer support organization. You will own forecasting, capacity planning,…
Added 23 mins ago
Project Manager, Video Distribution
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Project Manager, Video Distribution based in the United…
Added 28 mins ago
Manager I, Data Center Operations
Google
Pryor, OK
Ability to manage the implementation of projects within the team and to hire, coach and develop a team while achieving strategic business goals.
Added 35 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Boise, ID
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 43 mins ago
Graduate Partnerships Executive - Austin, TX
Blenheim Chalcot
United States
Fospha is the measurement system enterprise retail and ecommerce brands run their business on. We give marketing teams one clear, daily view of what's actually working - across every…
Added 51 mins ago
J
Senior Compliance Associate, Issues Management
Jobgether
Remote, United States
- $91,500 to $126,400 USD / year
Ability to collaborate effectively across Compliance, Risk, Audit, Legal, and business teams to resolve remediation challenges.
Added 51 mins ago
IT Program Manager
Jobgether
Remote, United States
The IT Program Manager will provide executive-level leadership for a major federal IT services program supporting the modernization of supply chain and logistics operations within the…
Added 55 mins ago
Engineering Manager - Property Management
TheGuarantors
New York, NY
The Engineering Manager, Property Management will lead the team that owns the core platform capabilities powering property management workflows across TheGuarantors including core property…
Added 1 hour ago
Manager, Sales Development
Everway
Remote, United States
The Manager, Sales Development leads Everway’s inbound and outbound Sales Development teams. You’ll establish the operating rhythm, performance standards, and coaching approach that help…

Amazon

Program Manager, Customer Experience and Insights Team

Hawthorne, CA, United States

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Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: May 7, 2026

Original job description

Description

The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us.

The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience.

As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale.

Key job responsibilities

AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience

Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training.

Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals.

Basic Qualifications

3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables

Preferred Qualifications

Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context
Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction
Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics
Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement
Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations
Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments
Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership
Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually

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