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Added 2 mins ago
Senior Disaster Risk Management Specialist
World Bank Group
Washington, DC
The role will involve providing high‑quality technical inputs to analytical work, project preparation, and project implementation - such as reviewing and advising on technical studies,…
Added 7 mins ago
Delivery Consultant, AI and Analytics Solutions
Deloitte US
Atlanta, GA · Charlotte, NC · Dallas, TX · Gilbert, AZ · Houston, TX · Lake Mary, FL · Mechanicsburg, PA · Philadelphia, PA
As a Delivery Senior Consultant, AI and Analytics Solutions on the team, you will:
Added 9 mins ago
Senior Transformation Program Manager
Fisher Investments
Camas, WA
Define program or project scope, goals, deliverables, and a value-driven roadmap in collaboration with senior management and stakeholders
Added 9 mins ago
Senior Transformation Program Manager
Fisher Investments
Plano, TX
Define program or project scope, goals, deliverables, and a value-driven roadmap in collaboration with senior management and stakeholders
Added 9 mins ago
Senior Transformation Program Manager
Fisher Investments
Tampa, FL
Define program or project scope, goals, deliverables, and a value-driven roadmap in collaboration with senior management and stakeholders
Added 19 mins ago
Senior Technical Program Manager I, Data Center Demand and Allocation Planning, Google Cloud
Google
Austin, TX · Kirkland, WA · San Francisco, CA · Sunnyvale, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 24 mins ago
Senior Engineering Analyst, Trust and Safety Search
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5 years of experience managing projects and defining project scope, goals, and deliverables.
Added 24 mins ago
Senior Technical Program Manager I, Mechanical Operations, Data Centers
Google
Papillion, NE · Council Bluffs, IA · New Albany, OH
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Added 38 mins ago
Senior Manager, Data Science - Search
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Added 39 mins ago
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Booz Allen Hamilton
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Financial Manager, Senior -Secret
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DCS Corporation
Bedford, MA, MA
Must have and be able to maintain an active Secret security clearance
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Program Scheduler, Senior - Secret
DCS Corporation
Bedford, MA, MA
Must have and be able to maintain a Secret level clearance
Added 56 mins ago
Senior Test Engineer, Project Suncatcher, Google Cloud
Google
Sunnyvale, CA
Experience in technical leadership, project management, and executive communication.
Added 58 mins ago
Field Sales Support Systems Engineer Sr Stf - E5
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Added 58 mins ago
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This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37
Added 58 mins ago
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City of New York
New York City, NY
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…the value of AI through strategy, governance, adoption change management, and hands-on training. As a Consultant on this team, you will own client engagements end to end - leading teams to…
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Labcorp
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Added 1 hour ago
Engineer III OR Senior Engineer - New Nuclear Licensing
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This is the advancing level or senior career level of the Engineering classification hierarchy.
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Area Leader Trainee Intern
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The Field Operations Internship Program is a paid summer internship that immerses interns in the fast-paced work environment of 7-Eleven. The program will consist of four segments that will…
Added 1 hour ago
Business Operations Project Manager / Contract / Hybrid / Charlotte, NC
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As a Business Operations Project Manager , you will drive the business partnership lifecycle end-to-end, owning the overall partner onboarding experience, deepening existing partner…

Closed listing

Amazon

Process Improvement Specialist III, AMXL ACES Customer Experience

Pineville, NC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

The Amazon Extra Large (AMXL) ACES End-to-End Customer Experience (E2E CX) team is seeking an innovative, customer-obsessed, and results-driven individual to develop strategies and drive measurable improvements across the AMXL network. This highly visible, strategic role will support one of the team's core focus areas within Quality, Concessions, or Delivery Estimate Accuracy (DEA), with the overarching goal of improving the end-to-end customer experience across First, Middle, and Last Mile operations.

As a Senior Process Improvement Specialist on the E2E Customer Experience team, you will focus on developing and executing long-term initiatives that improve operational performance and customer experience. This includes establishing strategies and goals, analyzing performance trends, identifying opportunities for improvement, developing scalable solutions, and driving adherence to operational standards. You will leverage data analytics, statistical methodologies, artificial intelligence (AI), and emerging technologies to solve complex business problems and improve decision-making. This role requires strong program management capabilities and the ability to collaborate across diverse, cross-functional stakeholder groups to drive alignment, execute initiatives, and deliver measurable results.

To be successful in this position, you must be able to operate independently in a fast-paced, highly demanding, and often ambiguous environment while maintaining strong attention to detail. You will demonstrate exceptional analytical, written, and verbal communication skills, including the ability to translate complex data into actionable insights, develop compelling business narratives, and present strategies and recommendations to senior and executive leadership. The ideal candidate will have a proven track record of influencing stakeholders, navigating ambiguity, and scaling programs that deliver sustained business improvements.

Key job responsibilities

Develop and execute end-to-end customer experience strategies across AMXL's First, Middle, and Last Mile operations, with a focus on improving Quality, Concessions, and Delivery Estimate Accuracy (DEA).
Establish strategic goals, performance metrics, and mechanisms to measure progress, identify gaps, and drive sustained improvements in customer experience and operational performance.
Analyze network performance, customer experience metrics, and operational trends to identify defects, determine root causes, and prioritize improvement opportunities.
Leverage data analytics, statistical analysis, and quantitative methodologies to evaluate performance, validate hypotheses, measure initiative effectiveness, and make data-driven decisions.
Establish and continuously improve network-wide standards, processes, and operating mechanisms to reduce variation, improve consistency, and drive adherence across AMXL operations.
Partner with Field Operations and cross-functional stakeholders to implement standards, establish accountability mechanisms, and drive sustained compliance and performance improvement.
Identify opportunities to improve customer experience through innovation, process simplification, standardization, automation, and scalable solutions.
Effectively leverage artificial intelligence (AI) and emerging technologies to accelerate analysis, improve decision-making, automate processes, and develop innovative solutions to complex business problems.
Act quickly to investigate and resolve network-level quality, customer experience, and process escalations, implementing sustainable corrective and preventive actions.
Develop clear, concise, and data-driven written narratives, business reviews, strategic proposals, and recommendations that articulate complex problems, proposed solutions, and measurable business impacts.
Present strategies, performance insights, and business recommendations to senior and executive leadership, influencing decisions, securing alignment, and driving organizational priorities.
Provide network-level direction on strategic initiatives, process changes, program implementations, and performance improvement efforts.
Work autonomously to identify and solve complex business problems, understanding operational constraints, scalability considerations, dependencies, and long-term customer impacts.
Partner with Operations, Technology, Finance, and other cross-functional stakeholders to align priorities, coordinate resources, and execute initiatives that improve end-to-end customer experience.
Identify and address gaps between teams, processes, and systems, driving cross-functional alignment, clear ownership, and effective mechanisms to prevent recurring defects.
Proactively identify and mitigate operational and program risks, removing barriers to execution and ensuring initiatives deliver measurable, sustainable results.

Up to 50% travel required, 75% during peak season.

This role can be located anywhere in the US.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
Experience working in an operations, supply chain, transportation, project management or management consulting role

Preferred Qualifications

Speak, write, and read fluently in English
Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
Proficiency in AI usage and development, data and statistical analytics (i.e., Excel, SQL, Python), writing, and presenting to executive level leadership.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, San Diego - 120,900.00 - 163,200.00 USD annually

USA, FL, Ocala - 120,900.00 - 163,200.00 USD annually

USA, IL, Huntley - 120,900.00 - 163,200.00 USD annually

USA, NC, Pineville - 120,900.00 - 163,200.00 USD annually

USA, NJ, Cranbury - 120,900.00 - 163,200.00 USD annually

USA, PA, Jessup - 120,900.00 - 163,200.00 USD annually

USA, TN, Nashville - 108,800.00 - 146,900.00 USD annually

USA, TX, Coppell - 120,900.00 - 163,200.00 USD annually

USA, WA, Bellevue - 120,900.00 - 163,200.00 USD annually

About employer

More about this job

Skills

Process improvement
ACES
Customer experience
Data analysis
Decision making
Program management
Attention to detail
Communication skills
Statistics
Regulatory compliance
Work independently
Quality assurance
Stakeholder management
Project management
Logistics
Supply chain management
Lean manufacturing
Microsoft Excel
SQL
Python
Leadership
Customer service
Recruitment
Mental health

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Jobs in the United States