Jobs in the United States

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Added 2 mins ago
WF
New Store - Seafood Team Member (Service Counter) - Full Time - Westlake Village, CA - Opening Fall 2026
Whole Foods Market
Westlake Village, CA
- $19.25 to $25.4 USD / hour
- Full-time
Provides support as a member of the seafood team to include duties related to counter service, stocking, and sanitation in the seafood department. All Whole Foods Market Retail jobs require…
Added 2 mins ago
WF
New Store - Seafood Team Trainer - Full Time - Midlothian, Virginia - Opening Early Fall 2026
Whole Foods Market
Midlothian, VA
- $17 to $24.4 USD / hour
- Full-time
Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
Added 2 mins ago
WF
New Store - Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time - Westlake Village, CA - Opening Fall 2026
Whole Foods Market
Westlake Village, CA
- $19.25 to $25.4 USD / hour
- Part-time
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards.…
Added 4 mins ago
Merchandising Assistant Manager
Dollar Tree Stores INC
Charlotte, NC
Prior retail and management experience is preferred
Added 4 mins ago
Assistant Manager I
Dollar Tree Stores INC
Ypsilanti, MI
Store management experience in retail, grocery, or drug store environment is preferred
Added 6 mins ago
Sr. Conference / Education Manager
Informa Group Plc.
Irving, TX
…Conference/ Education Manager to be an integral part of their show management team, to contribute to the production of a world-class Education Program consisting of approximately 180+…
Added 6 mins ago
Incident Response Consultant (Remote)
CrowdStrike
Jefferson City, MO
+ Support the production of high-quality written and verbal reports, presentations, recommendations, and findings to key stakeholders including customer management, regulators, and legal…
Added 6 mins ago
Supervising Public Health Nurse, Bureau of School Health
City of New York
New York City, NY
…oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social…
Added 6 mins ago
Customer Service Associate
Dollar Tree
Reading, PA
Excellent customer service and relationship management skills are required
Added 6 mins ago
Program Manager (ACP Sponsor Engagement)
City of New York
New York City, NY
Driver License Requirement: At the time of appointment to this position, you must have a motor vehicle driver license valid in the State of New York
Added 6 mins ago
Psychiatrist (Director, Health & Wellness Section)
City of New York
New York City, NY
The Critical Incident Stress Management Unit (CISM) mission is to provide ongoing support to members of the service who respond to or are involved in critical incidents. Participants meet…
Added 6 mins ago
Assistant Civil Engineer - Inspector
City of New York
Corona, NY
The Bureau of Water and Sewer Operations’ Division of Construction Management - Connections Unit is seeking to hire Inspectors to support the Department’s accelerated housing and…
Added 6 mins ago
Engineer-In-Charge
City of New York
New York City, NY
Candidates must have proper work authorization when an employment offer is made
Added 6 mins ago
City Planner
City of New York
Queens, NY
…and planning initiatives that advance operational efficiency, support modernization efforts, and strengthen cross unit coordination. The position requires strong project management…
Added 6 mins ago
Project Manager
City of New York
Queens, NY
…and planning initiatives that advance operational efficiency, support modernization efforts, and strengthen cross unit coordination. The position requires strong project management…
Added 6 mins ago
Deputy Agency Chief Contracting Officer of Procurement Operations
City of New York
Corona, NY
…Directives. ACCO works cooperatively with DEP’s bureaus in support of their operational and programmatic needs including procurement of capital construction and related professional…
Added 6 mins ago
Borough Planner
City of New York
New York City, NY
Driver License Requirement: At the time of appointment to this position, you must have a motor
Added 6 mins ago
Technical Lead, Web Content Management Systems (WCMS)
City of New York
Brooklyn, NY
OTI is seeking a highly skilled Technical Lead in Web Content Management Systems (WCMS) to deliver mission-critical City information to our constituents while leveraging modern tools,…
Added 6 mins ago
Assistant Office Manger
City of New York
New York City, NY
However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above
Added 6 mins ago
Director of Health Justice Network (HJN), Bureau of Health Promotion for Justice- Impacted Populations
City of New York
Long Island City, NY
The Health Justice Network (HJN) is an equity-centered peer-led public health program that aims to support connections to healthcare for court involved individuals and individuals…
Added 6 mins ago
Senior Virtual Currency Analyst
City of New York
New York City, NY
- Must have a bachelor’s degree in Accounting, Finance, Criminal Justice or a related field · - Must have strong interpersonal, organizational, analytical and investigative skills
Added 8 mins ago
Partnerships Business Manager
S&P Global Inc.
NY
Support the development and execution of the Enterprise Partnerships strategy, translating strategic objectives into clear plans, milestones, and measurable outcomes, including business…
Added 11 mins ago
Regional Growth Director
CVS Health
Des Moines, IA
…each of their sites. The Regional Director of Growth will also support their teams with strategic planning, training, recruiting, expansion and marketing program development for their area…
Added 12 mins ago
MH
Supervisor, Healthcare Services Operations Support
Molina Healthcare
FL
- $45,390 to $88,511.46 USD / year
JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care,…
Added 12 mins ago
MH
Lead, Healthcare Services Operations Support
Molina Healthcare
FL
- $18.04 to $35.17 USD / hour
JOB DESCRIPTION Job SummaryProvides lead level non-clinical healthcare services support for care management, care review, utilization management, transitions of care, behavioral health,…

Amazon

Process Improvement Specialist III, AMXL ACES Customer Experience

Ocala, FL, United States

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Description

The Amazon Extra Large (AMXL) ACES End-to-End Customer Experience (E2E CX) team is seeking an innovative, customer-obsessed, and results-driven individual to develop strategies and drive measurable improvements across the AMXL network. This highly visible, strategic role will support one of the team's core focus areas within Quality, Concessions, or Delivery Estimate Accuracy (DEA), with the overarching goal of improving the end-to-end customer experience across First, Middle, and Last Mile operations.

As a Senior Process Improvement Specialist on the E2E Customer Experience team, you will focus on developing and executing long-term initiatives that improve operational performance and customer experience. This includes establishing strategies and goals, analyzing performance trends, identifying opportunities for improvement, developing scalable solutions, and driving adherence to operational standards. You will leverage data analytics, statistical methodologies, artificial intelligence (AI), and emerging technologies to solve complex business problems and improve decision-making. This role requires strong program management capabilities and the ability to collaborate across diverse, cross-functional stakeholder groups to drive alignment, execute initiatives, and deliver measurable results.

To be successful in this position, you must be able to operate independently in a fast-paced, highly demanding, and often ambiguous environment while maintaining strong attention to detail. You will demonstrate exceptional analytical, written, and verbal communication skills, including the ability to translate complex data into actionable insights, develop compelling business narratives, and present strategies and recommendations to senior and executive leadership. The ideal candidate will have a proven track record of influencing stakeholders, navigating ambiguity, and scaling programs that deliver sustained business improvements.

Key job responsibilities

Develop and execute end-to-end customer experience strategies across AMXL's First, Middle, and Last Mile operations, with a focus on improving Quality, Concessions, and Delivery Estimate Accuracy (DEA).
Establish strategic goals, performance metrics, and mechanisms to measure progress, identify gaps, and drive sustained improvements in customer experience and operational performance.
Analyze network performance, customer experience metrics, and operational trends to identify defects, determine root causes, and prioritize improvement opportunities.
Leverage data analytics, statistical analysis, and quantitative methodologies to evaluate performance, validate hypotheses, measure initiative effectiveness, and make data-driven decisions.
Establish and continuously improve network-wide standards, processes, and operating mechanisms to reduce variation, improve consistency, and drive adherence across AMXL operations.
Partner with Field Operations and cross-functional stakeholders to implement standards, establish accountability mechanisms, and drive sustained compliance and performance improvement.
Identify opportunities to improve customer experience through innovation, process simplification, standardization, automation, and scalable solutions.
Effectively leverage artificial intelligence (AI) and emerging technologies to accelerate analysis, improve decision-making, automate processes, and develop innovative solutions to complex business problems.
Act quickly to investigate and resolve network-level quality, customer experience, and process escalations, implementing sustainable corrective and preventive actions.
Develop clear, concise, and data-driven written narratives, business reviews, strategic proposals, and recommendations that articulate complex problems, proposed solutions, and measurable business impacts.
Present strategies, performance insights, and business recommendations to senior and executive leadership, influencing decisions, securing alignment, and driving organizational priorities.
Provide network-level direction on strategic initiatives, process changes, program implementations, and performance improvement efforts.
Work autonomously to identify and solve complex business problems, understanding operational constraints, scalability considerations, dependencies, and long-term customer impacts.
Partner with Operations, Technology, Finance, and other cross-functional stakeholders to align priorities, coordinate resources, and execute initiatives that improve end-to-end customer experience.
Identify and address gaps between teams, processes, and systems, driving cross-functional alignment, clear ownership, and effective mechanisms to prevent recurring defects.
Proactively identify and mitigate operational and program risks, removing barriers to execution and ensuring initiatives deliver measurable, sustainable results.

Up to 50% travel required, 75% during peak season.

This role can be located anywhere in the US.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
Experience working in an operations, supply chain, transportation, project management or management consulting role

Preferred Qualifications

Speak, write, and read fluently in English
Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
Proficiency in AI usage and development, data and statistical analytics (i.e., Excel, SQL, Python), writing, and presenting to executive level leadership.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, San Diego - 120,900.00 - 163,200.00 USD annually

USA, FL, Ocala - 120,900.00 - 163,200.00 USD annually

USA, IL, Huntley - 120,900.00 - 163,200.00 USD annually

USA, NC, Pineville - 120,900.00 - 163,200.00 USD annually

USA, NJ, Cranbury - 120,900.00 - 163,200.00 USD annually

USA, PA, Jessup - 120,900.00 - 163,200.00 USD annually

USA, TN, Nashville - 108,800.00 - 146,900.00 USD annually

USA, TX, Coppell - 120,900.00 - 163,200.00 USD annually

USA, WA, Bellevue - 120,900.00 - 163,200.00 USD annually

Apply on usnlx.com About employer

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Jobs in the United States