Jobs in the United States

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Added 1 min ago
AM
CHILD AND YOUTH PROGRAM ASSISTANT (Leader Level) - LAKEHURST
Air Mobility Command
Lakehurst, NJ
- $28 USD / hour
Must possess ONE of the following:
Added 1 min ago
VH
Social Worker Program Manager - PTSD Domiciliary
Veterans Health Administration
Aurora, CO
- $126,431 to $164,363 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
VH
Social Worker Program Manager - PTSD Domiciliary
Veterans Health Administration
Aurora, CO
- $126,431 to $164,363 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
CN
Recreation Aid - Community Recreation
Commander, Navy Installations Command
Naval Air Station/JRB Fort Worth, TX
- $16 to $17 USD / hour
A qualified candidate must possess the following:
Added 1 min ago
VH
Staff Physician (Endocrinology) - Recruitment/Relocation/ EDRP Authorized
Veterans Health Administration
Dallas, TX
- $124,308 to $350,000 USD / year
Demonstrate professionalism, ethical practice, sensitivity to diversity, and commitment to continuous professional development.
Added 1 min ago
VH
Medical Instrument Technician (Echocardiography)
Veterans Health Administration
Richmond, VA
- $78,036 to $101,453 USD / year
Ability to provide, or provide for, staff development and trainin
Added 1 min ago
AT
SUPERVISORY IT SPECIALIST (PLCYPLN)
Army Transformation and Training Command
Fort Gordon, GA
- $89,508 to $122,330 USD / year
…guidance to subordinates on matters of automation training and development. | Participates in developing long-range plans, evaluates SLDC, USASIG, CCOE, and TRADOC training requirements |…
Added 1 min ago
BO
Safety and Occupational Health Manager (Safety Administrator)
Bureau of Prisons/Federal Prison System
El Reno, OK
- $74,678 to $116,362 USD / year
GS-11 and GS-12: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade level · This experience must have equipped you with the qualifications required to perform the major duties of this position as described above
Added 1 min ago
VH
Licensed Professional Mental Health Counselor Program Manager - PTSD Domiciliary
Veterans Health Administration
Aurora, CO
- $118,685 to $154,280 USD / year
This Licensed Professional Mental Health Counselor (LPMHC) is the Program Manager of a 20 bed Domiciliary PTSD (DOM PTSD) for Veterans with PTSD related to military service. The DOM PTSD at…
Added 1 min ago
VH
Licensed Professional Mental Health Counselor Program Manager - PTSD Domiciliary
Veterans Health Administration
Aurora, CO
- $118,675 to $154,280 USD / year
This Licensed Professional Mental Health Counselor (LPMHC) is the Program Manager of a 20 bed Domiciliary PTSD (DOM PTSD) for Veterans with PTSD related to military service. The DOM PTSD at…
Added 1 min ago
VH
Physician (Regular Ft)
Veterans Health Administration
Washington, DC
- $320,000 to $400,000 USD / year
Residency Training: Physicians must have comple
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Cleveland, OH
- $47,414 to $61,638 USD / year
Grade Determinations: GS-06: Candidates at this grade must have one year of experience equivalent to the GS-5 grade level
Added 1 min ago
FE
Supervisory Management Analyst (Strategy, Policy and Program Analytics Division Director)
Federal Emergency Management Agency
Washington, DC
- $169,279 to $197,200 USD / year
Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service
Added 1 min ago
CN
Recreation Assistant - Community Recreation
Commander, Navy Installations Command
Naval Air Station/JRB Fort Worth, TX
- $16 to $18 USD / hour
A qualified candidate must possess the following: · Must have strong customer service skills
Added 1 min ago
VH
Psychology Program Manager - PTSD Domiciliary
Veterans Health Administration
Aurora, CO
- $144,031 to $187,246 USD / year
This Psychologist is the Program Manager of a 20 bed Domiciliary PTSD (DOM PTSD) for Veterans with PTSD related to military service. The DOM PTSD at VA ECHCS provides a specialized, complex…
Added 1 min ago
VH
Psychology Program Manager - PTSD Domiciliary
Veterans Health Administration
Aurora, CO
- $144,031 to $187,246 USD / year
Responsible for the planning, development, implementation, monitoring, evaluation and control of all PTSD RRTP operations.
Added 1 min ago
VH
Physician MH - Staff Psychiatry
Veterans Health Administration
San Antonio, TX · Balcones Heights, TX
- $255,000 to $300,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Social Worker
Veterans Health Administration
Montgomery, AL
- $92,138 to $119,782 USD / year
Provides clinical evidence-based services including assessments and interventions; program development; Veteran, family, caregiver, and staff education; community outreach; resource…
Added 1 min ago
FE
Meteorologist
Federal Emergency Management Agency
Miami, FL
- $113,356 to $147,365 USD / year
Tracking and analyzing program data and supporting disaster operations as needed.
Added 1 min ago
VH
Clinical Pharmacist (Out Patient)
Veterans Health Administration
San Antonio, TX
- $129,504 to $178,927 USD / year
Pharmacy Operations: Coordinates dispensing workflows, maintains medication inventories, and supports efficient pharmacy operations.
Added 1 min ago
VH
Licensed Practical-Vocational Nurse
Veterans Health Administration
Montrose, CO
- $49,171 to $88,261 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
VH
Registered Nurse- Informatics
Veterans Health Administration
Detroit, MI
- $81,479 to $139,574 USD / year
Collaborates with interdisciplinary team members, including other program and service leaders at the facility and network.
Added 1 min ago
DF
Deputy Site Director- Indianapolis
Defense Finance and Accounting Service
Indianapolis, IN
- $164,256 to $228,000 USD / year
…budget authority of over $500 billion; oversees Accounting Operations, Audit Support and Site Support providing operational analysis to multiple customers. | Develops, maintains, and…
Added 3 mins ago
Senior Manager, Performance & Enablement
World Wide Technology
Maryland Heights, MO
+ Workforce Enablement: Lead implementation and ongoing management ofinternal SR onboarding, job-related training, role-based development, knowledge management, and SR360.
Added 4 mins ago
BP
IT Specialist (Software Developer)
Bonneville Power Administration
Portland, OR
- $96,443 to $125,378 USD / year
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below

Closed listing

Amazon

Process Improvement Specialist III, AMXL ACES Customer Experience

Cranbury, NJ, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

The Amazon Extra Large (AMXL) ACES End-to-End Customer Experience (E2E CX) team is seeking an innovative, customer-obsessed, and results-driven individual to develop strategies and drive measurable improvements across the AMXL network. This highly visible, strategic role will support one of the team's core focus areas within Quality, Concessions, or Delivery Estimate Accuracy (DEA), with the overarching goal of improving the end-to-end customer experience across First, Middle, and Last Mile operations.

As a Senior Process Improvement Specialist on the E2E Customer Experience team, you will focus on developing and executing long-term initiatives that improve operational performance and customer experience. This includes establishing strategies and goals, analyzing performance trends, identifying opportunities for improvement, developing scalable solutions, and driving adherence to operational standards. You will leverage data analytics, statistical methodologies, artificial intelligence (AI), and emerging technologies to solve complex business problems and improve decision-making. This role requires strong program management capabilities and the ability to collaborate across diverse, cross-functional stakeholder groups to drive alignment, execute initiatives, and deliver measurable results.

To be successful in this position, you must be able to operate independently in a fast-paced, highly demanding, and often ambiguous environment while maintaining strong attention to detail. You will demonstrate exceptional analytical, written, and verbal communication skills, including the ability to translate complex data into actionable insights, develop compelling business narratives, and present strategies and recommendations to senior and executive leadership. The ideal candidate will have a proven track record of influencing stakeholders, navigating ambiguity, and scaling programs that deliver sustained business improvements.

Key job responsibilities

Develop and execute end-to-end customer experience strategies across AMXL's First, Middle, and Last Mile operations, with a focus on improving Quality, Concessions, and Delivery Estimate Accuracy (DEA).
Establish strategic goals, performance metrics, and mechanisms to measure progress, identify gaps, and drive sustained improvements in customer experience and operational performance.
Analyze network performance, customer experience metrics, and operational trends to identify defects, determine root causes, and prioritize improvement opportunities.
Leverage data analytics, statistical analysis, and quantitative methodologies to evaluate performance, validate hypotheses, measure initiative effectiveness, and make data-driven decisions.
Establish and continuously improve network-wide standards, processes, and operating mechanisms to reduce variation, improve consistency, and drive adherence across AMXL operations.
Partner with Field Operations and cross-functional stakeholders to implement standards, establish accountability mechanisms, and drive sustained compliance and performance improvement.
Identify opportunities to improve customer experience through innovation, process simplification, standardization, automation, and scalable solutions.
Effectively leverage artificial intelligence (AI) and emerging technologies to accelerate analysis, improve decision-making, automate processes, and develop innovative solutions to complex business problems.
Act quickly to investigate and resolve network-level quality, customer experience, and process escalations, implementing sustainable corrective and preventive actions.
Develop clear, concise, and data-driven written narratives, business reviews, strategic proposals, and recommendations that articulate complex problems, proposed solutions, and measurable business impacts.
Present strategies, performance insights, and business recommendations to senior and executive leadership, influencing decisions, securing alignment, and driving organizational priorities.
Provide network-level direction on strategic initiatives, process changes, program implementations, and performance improvement efforts.
Work autonomously to identify and solve complex business problems, understanding operational constraints, scalability considerations, dependencies, and long-term customer impacts.
Partner with Operations, Technology, Finance, and other cross-functional stakeholders to align priorities, coordinate resources, and execute initiatives that improve end-to-end customer experience.
Identify and address gaps between teams, processes, and systems, driving cross-functional alignment, clear ownership, and effective mechanisms to prevent recurring defects.
Proactively identify and mitigate operational and program risks, removing barriers to execution and ensuring initiatives deliver measurable, sustainable results.

Up to 50% travel required, 75% during peak season.

This role can be located anywhere in the US.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
Experience working in an operations, supply chain, transportation, project management or management consulting role

Preferred Qualifications

Speak, write, and read fluently in English
Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
Proficiency in AI usage and development, data and statistical analytics (i.e., Excel, SQL, Python), writing, and presenting to executive level leadership.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, San Diego - 120,900.00 - 163,200.00 USD annually

USA, FL, Ocala - 120,900.00 - 163,200.00 USD annually

USA, IL, Huntley - 120,900.00 - 163,200.00 USD annually

USA, NC, Pineville - 120,900.00 - 163,200.00 USD annually

USA, NJ, Cranbury - 120,900.00 - 163,200.00 USD annually

USA, PA, Jessup - 120,900.00 - 163,200.00 USD annually

USA, TN, Nashville - 108,800.00 - 146,900.00 USD annually

USA, TX, Coppell - 120,900.00 - 163,200.00 USD annually

USA, WA, Bellevue - 120,900.00 - 163,200.00 USD annually

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Jobs in the United States