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IT Support Analyst (Senior Java Developer)
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Amazon

Process Assistant, Rapid Asset Deployment

Antioch, TN, United States

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Job details

Experience: 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
Posting language: English
Posted: Sep 9, 2026

Original job description

Description

About the Team

The OpsTech Solutions (OTS) organization delivers world-class IT services powering Amazon's fulfillment centers and transportation networks across the globe. Within OTS, the Supply Chain organization ensures Amazon operations sites receive the technology equipment they need - on time, every time. Our flagship Rapid Asset Deployment site, RAD1, is the nerve center for IT asset lifecycle management, supporting Amazon's operational network at scale.

We are seeking a motivated, detail-oriented, and hands-on Process Assistant (PA) to join our Janus Operations team at RAD1 in Antioch, Tennessee. This is a high-impact role where you'll directly support the flow of critical IT assets through inbound receiving, prep, picking, packing, shipping, and PIT operations - ensuring Amazon's sites stay equipped and operational.

Role Overview

As a Process Assistant, you are the connective tissue between our Associates and Area Managers. You'll lead from the floor - coaching, training, and driving daily execution across one or more departments within Janus Operations. This role demands someone who thrives in a fast-paced warehouse environment, takes ownership of outcomes, and is passionate about developing people and improving processes.

Location: RAD1 – Antioch, Tennessee

Schedule: Sunday – Thursday | 10:30 PM – 7:00 AM(CT) (subject to change based on business needs)

Reports to: Area Manager, Janus Operations

Process Improvement & Safety

Participate in and contribute to Operational Excellence (OpEx) initiatives, Kaizen events, and continuous improvement projects
Review, update, and ensure compliance with Standard Operating Procedures (SOPs)
Identify and escalate safety hazards; coach associates on safe work practices
Actively participate in safety initiatives and maintain a clean, organized, and audit-ready work area
Support cross-functional coordination with Operations Engineering and Ground Transportation Logistics (GTL) teams as needed

People Leadership

Lead daily stand-up meetings and communicate priorities, updates, and performance expectations
Train, coach, and mentor associates on SOPs, best practices, and safety protocols
Track attendance and provide policy follow-up (responsibilities do not extend to disciplinary action)
Serve as a floor resource - answering questions, removing barriers, and ensuring associates have what they need to succeed
Provide real-time feedback to drive individual and team performance

Why RAD1 Janus Operations?

High-Impact Work: Every asset you help move supports Amazon's global operations network
Growth Opportunity: RAD1 is expanding - this is a ground-floor opportunity to grow with a scaling operation
Skill Development: Gain cross-functional exposure across 6 operational departments
Team Culture: Join a collaborative team that values ownership, innovation, and developing future leaders

Key job responsibilities

Support daily department operations including labor allocation, shift planning, job assignments, and production goal attainment
Fully understand end-to-end workflow across Janus departments (Inbound, Prep, Pick, Pack, Ship, and PIT Operations) and daily production targets
Fill in with production duties as needed to maintain flow and meet shipping commitments
Track and report labor hours, UPH (units per hour), and associate performance metrics
Provide vacation and absence coverage for Area Managers, maintaining operational continuity

Basic Qualifications

1+ years of Microsoft Office (Word, Excel, and Outlook) experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required

Preferred Qualifications

Experience within a distribution center, logistics, or manufacturing environment
Knowledge of lean techniques and Six Sigma tools
Demonstrated ability to lead, coach, or train peers in an operational setting
Familiarity with IT asset management, inventory systems, or supply chain processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, TN, Antioch - 24.25 - 26.50 USD hourly

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More about this job

Skills

Supply chain management
Coaching
Process improvement
Regulatory compliance
Logistics
Workflow
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Heavy lifting
Lean manufacturing
Recruitment
Mental health

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