Jobs in the United States

25+ jobs

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Added 2 mins ago
Digital Relationship Banker
Climate First Bank
Remote, United States
Added 7 mins ago
Project Manager
Virginia Tech
Blacksburg, VA
The Project Manager will coordinate and report on various projects within CALS, supporting both CALS ORI and project teams. This position will oversee the day-to-day operations of assigned…
Added 7 mins ago
Director of Technology
Eastern Pulaski Community School Corporation
Winamac, IN
Maintain working knowledge of K-12 tech systems and network with colleagues and experts in the field
Added 8 mins ago
Tech Specialist II-MSS
Mayo Clinic
Rochester, MN · Rochester
…member or facilitator of technical workgroups needed to advance project objectives. Leads committees to establish technical standards, promote integration of data, and/or coordination of…
Added 8 mins ago
TE
Configuration Management Specialist
Tactical Engineering & Analysis
San Diego, CA
- $100,000 to $125,000 USD / year
…changes, and quality assurance activities for both legacy and tech-refresh…
Added 9 mins ago
IG
Front Office- Trailing/Imaging - (Second Shift)
Insight Global
Jacksonville, FL
- From $17 USD / hour
…administrative work. The volumes may vary depending on the request, project, or task assigned. There is potential for cross-training across departments but this role involves repetitive…
Added 11 mins ago
Senior Account Manager - Mobile Growth
Phiture Inc
Remote, United States
Represent Phiture at the table. You'll have real face time with senior leaders at some of the biggest names in tech and entertainment. Come prepared.
Added 16 mins ago
Partner Manager
RemoFirst
Remote, United States
Startup environment: RemoFirst is an early-stage startup. You have a voice that can influence, and grow rapidly. An opportunity to build a tech unicorn.
Added 16 mins ago
Sewer & Stormwater Tech l-lll
City Of Fountain Inn
Fountain Inn, SC
…directs traffic and places markers, signs and cones around project or work site to ensure safety of crew and the traveling public; and wears protective…
Added 18 mins ago
Senior Software Engineer - Analytics Platform
Bloomberg
NY
Frameworks: Project Reactor, Apache Kafka, Apache Arrow
Added 20 mins ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
Added 20 mins ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
Added 21 mins ago
Client Solutions Director - Services Sales
Insight
Chandler
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can…
Added 22 mins ago
WM
Associate Director, Quality Assurance (Operations) *PC 483
with Miltenyi Biotec
Gaithersburg, MD
- $167,779 to $182,573 USD / year
Participate in internal and external project team meetings.
Added 23 mins ago
Process Improvement & Training Intern
PatientPoint
Cincinnati, OH
Assist with project communications by preparing presentations and stakeholder updates
Added 27 mins ago
Occupancy Planner
ABM US
MOUNTAIN VIEW, CA · Mountain View, CA
Collaborate closely with Project Management and FM teams to ensure seamless transitions for moves, restacks, and reorgs.
Added 30 mins ago
Vice President, Consumer Insights & Marketing Intelligence
International Dairy Queen, Inc.
Bloomington, MN
Added 31 mins ago
Software Engineer I
Robert Half
San Ramon, CA
Execute integration testing within project scope.
Added 32 mins ago
Research Scientist Intern, FM Quality ML (PhD)
Meta
Menlo Park, CA
Prior research or project experience in one or more of the following areas: post-training of large language models (supervised fine-tuning, reinforcement learning, preference optimization),…
Added 32 mins ago
Research Scientist Intern, Ads Quality (PhD)
Meta
Menlo Park, CA
Research or project experience in reinforcement learning, such as offline RL, contextual bandits, off-policy evaluation, or value-function and temporal-difference learning, and its…
Added 33 mins ago
Executive Assistant
Invisible Ventures
Sarasota, FL
Organize information, documents, and project updates.
Added 33 mins ago
Manufacturing Engineer
J&J Family of Companies
Santa Clara, CA
Johnson & Johnson Med Tech, a member of Johnson & Johnson's Family of Companies, is recruiting for a Manufacturing Engineer. This position will be located in Santa Clara, CA.
Added 33 mins ago
Lead Commissioning Engineer – Semiconductor Facilities
FST Technical Services
Santa Clara, CA
…commissioning activities on a major semiconductor facility project in Santa Clara, CA. This on-site leader will coordinate field execution, system readiness, testing, issue resolution,…
Added 33 mins ago
E
Project Coordinator, Audio Visual Production – San Francisco Marriott Marquis
Encore
San Francisco, CA
- $29.16 to $38.7 USD / hour
The Project Coordinator, Venues is responsible for the planning and execution of small events or a portion of a large event. This position will ensure successful and profitable execution of…
Added 34 mins ago
SH
Medical Scribe
Summit Health Management, LLC
Lynbrook, NY
- $20.58 USD / hour
The essential functions of a Scribe Tech are:

Amazon

Problem Management Program Owner, Office Infrastructure Excellence (OIE)

Seattle, WA, United States

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Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: Sep 2, 2026

Original job description

Description

Amazon's Corporate Infrastructure Services (CIS) organization manages the full lifecycle of corporate office infrastructure, supporting hundreds of thousands of employees worldwide. We're looking for a Problem Management Program Owner to design, build, and govern the mechanisms that enable organizational leaders to be effective problem managers across corporate office IT infrastructure. Direct problem management is out of scope; your success is measured by how well your participants use the program you build to reduce defects, prevent incident recurrence, and reduce support contacts. You'll use a combination of ServiceNow and internal Amazon tools to meet the needs of your customers, drive adoption across organizational leaders, and continuously improve the program based on adoption data, trend analysis, and participant feedback.

Key job responsibilities

Design, build, and continuously improve the problem management program - define the end-to-end framework (process, tooling, templates, governance) that enables CIS vertical leaders to run effective problem management. Set RCA quality standards and methodology expectations. Iterate based on adoption data, operational trends, and evolving needs.
Drive adoption, enablement, and accountability - coach organizational leaders and remove barriers so service owners internalize problem management as a core operating discipline. Establish governance cadences that drive execution rigor and hold participants accountable for corrective action delivery.
Build cross-vertical mechanisms - create escalation paths, shared tooling (ServiceNow workflows, dashboards), and coordination forums for problems that span multiple verticals. Enable participants to shift from reactive case resolution to proactive problem identification.
Develop metrics and executive reporting - define indicators that quantify program health and produce leadership-ready narratives on program adoption, remediation closure, defect reduction, and service reliability improvement.
Own institutional knowledge - maintain the known-error database and best-practice documentation that program participants draw from.

About the team

Office Infrastructure Excellence (OIE) partners with service owners, customers, and partner teams to continuously evaluate corporate office IT infrastructure health, close support gaps, and enhance support efficiency. We drive down contacts and level of effort for our primary customer, the Operations Management Center (OMC), and leverage freed capacity to onboard new wor

Basic Qualifications

3+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Familiarity with problem management frameworks (ITIL or equivalent) - enough to design a program, not just execute one
Experience establishing governance cadences and driving accountability for corrective actions across distributed teams

Preferred Qualifications

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in IT Infrastructure Operations, IT Service Management or IT Business Operations
ITIL and Prince2 certification
Experience with ServiceNow or comparable ITSM platforms (configuration, workflow design, reporting)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

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