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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Los Angeles, CA
- $80,000 to $110,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 2 mins ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Dallas, TX
- $80,000 to $110,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 2 mins ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Atlanta, GA
- $80,000 to $110,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 2 mins ago
A
Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Denver, CO
- $80,000 to $110,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 2 mins ago
A
Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Conshohocken, PA
- $80,000 to $110,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 2 mins ago
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Program Manager – DOE National Laboratory Capital Building Programs
AECOM
New York, NY
- $250,000 to $300,000 USD / year
AECOM seeks an experienced Program Manager to lead multidisciplinary teams delivering complex engineering, design, and infrastructure projects for U.S. Department of Energy (DOE) national…
Added 2 mins ago
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Program Manager – DOE National Laboratory Capital Building Programs
AECOM
Boston, MA
- $250,000 to $300,000 USD / year
AECOM seeks an experienced Program Manager to lead multidisciplinary teams delivering complex engineering, design, and infrastructure projects for U.S. Department of Energy (DOE) national…
Added 2 mins ago
A
Program Manager – DOE National Laboratory Capital Building Programs
AECOM
Bloomfield, NJ
- $250,000 to $300,000 USD / year
AECOM seeks an experienced Program Manager to lead multidisciplinary teams delivering complex engineering, design, and infrastructure projects for U.S. Department of Energy (DOE) national…
Added 2 mins ago
VV
Interim Dean, Student Services (Counseling)
Victor Valley Community College
Victorville, CA
- $147,288 to $207,240 USD / year
…acceptability and conformance with division standards, including program and project priorities and performance evaluations; works with employees to correct deficiencies; implements…
Added 3 mins ago
Staff Electrical E&C Project Manager - Power, Project Execution
Williams WPC-I, LLC.
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Senior E&C Project Manager - Power, Project Execution
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Added 3 mins ago
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HR Technology Manager
Ryan Companies US Inc
United States
- $136,400 to $170,500 USD / year
The HCM Program Manager will manage the continued development and implementation of Ryan’s Human Capital Management (HCM) program, Workday. This role involves collaborating with…
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Knowledge Manager
Analytic Services Inc
El Segundo, CA
ANSER is seeking an experienced Knowledge Manager to support U.S. Space Force organizations in El Segundo, California. In this key role you will establish, implement, and maintain effective…
Added 4 mins ago
Soybean Seed Marketing Manager - Research Triangle Park, NC
BASF SE
Research Triangle Park, NC
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Added 5 mins ago
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Digital Customer Success Manager
Sigma Computing
San Francisco, CA · NY
- $100,000 to $118,000 USD / year
Sigma Computing is hiring a Digital Customer Success Manager to help scale success across our growing commercial book of business. Sigma is the AI runtime for business - a platform where…
Added 6 mins ago
Senior Associate, Project Manager Campaign Delivery | Retail Bank
Capital One
McLean, VA · Wilmington, DE
As a Senior Associate Project Manager supporting the Campaign Delivery team, you will lead critical marketing initiatives that directly impact the company's bottom line. In this role, you…
Added 6 mins ago
Information Systems Security Manager (ISSM)
Modern Technology Solutions Inc
Beavercreek, OH · Beavercreek
…Department of Defense (DoD), Intelligence Community (IC), and program-specific security requirements while enabling mission…
Added 7 mins ago
Plant Manager
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The Plant Manager is responsible for leading the safe, efficient, compliant, and environmentally responsible operation and continued development of the Versailles facility. This role…
Added 7 mins ago
Fire Sprinkler Manager
Summit Fire Protection
Iowa City, IA
The purpose of the Fire Sprinkler Manager position is to provide oversight of the overall management, operations, and financial performance for the assigned Sprinkler department(s).…
Added 7 mins ago
Senior Program Manager, Spares and RMA Supply Chain Architecture
Google
Atlanta, GA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 7 mins ago
Principal Product Manager – Technical, Financial Systems (P2P & O2C Convergence), Finance Technology
Amazon.com Services LLC
Bellevue, WA
Amazon FinTech is building the next generation of financial infrastructure, and we're looking for a Principal Product Manager – Technical to help bring these two worlds together. Our vision…
Added 7 mins ago
Lead Engineer, IT Compliance, Data Integrity
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· May represent team or function on program or project teams. Exceptional interpersonal skills, especially regarding Teamwork and collaboration, Client focus, and Verbal and written…
Added 8 mins ago
Senior Information System Security Officer (ISSO) - Tucson, AZ
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Project or program management, office management, senior administration, or account management
Added 8 mins ago
Staff Assistant
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Added 8 mins ago
Sr. Principal Cross Product Team Lead - China Lake
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Performs as the customer relationship manager taking the role as primary customer contact or potentially first line of escalation depending on project magnitude.

Amazon

Principal Technical Program Manager - Amazon Connect, Amazon Connect Agent Experiences

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 22, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect Customer is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect Customer you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration free easy-to-use extensible and natural customer experience. With this technology we are transforming an industry and the way customers interact with businesses and how agents service them. Amazon Connect Customer is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect Customer has become an AI leader transforming how organizations of all types interact with their customers. Customer Engagement Experiences is a part of the Amazon Connect Customer Agentic Customer Experiences organization building industry leading agentic applications and experiences that enable our customers to deeply engage their own customers at a scale and depth never before possible. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate talented and experienced Technical Program Manager to join Amazon Connect's Customer Engagement Experiences team responsible for the capabilities that help companies deliver agentic experiences at scale across all personas. You will play a crucial role in developing the next generation of generative AI infused agent manager and end-customer experience capabilities and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. As a Technical Program Manager on our team you will drive strategic initiatives from conception through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven customer-obsessed decisions and work with leadership across AWS to prioritize your programs.

The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus.

You will be a technical lead on our cross-functional projects. You will ensure quality of architecture and design of systems. Functionally decompose complex problems into simple straight-forward solutions. Align project deliverables with target Quality and functionality and on time release. You are a person that has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast. You exert technical influence on the core platform teams external dev teams and partners increasing their productivity and effectiveness by sharing your knowledge and experience.

In this role you will be part of a startup like culture with the stability of an established industry leader. You will get support and resources from some of the smartest people in the industry to continue learning. You will build software that will materially improve people's lives.

Key job responsibilities

Connect Customer Engagement Experiences is dedicated to ensuring that Amazon Connect Customer the innovative cloud-based contact center used by millions of support agents every day is able to deliver industry-leading agentic applications and experiences that enable our customers to deeply engage their own customers at a scale and depth never before possible. As the Principal TPM for Amazon Customer Engagement Experiences you'll help shape the technical product and execution vision for one of Amazon's fastest-growing businesses.
In this role you'll... • Work across a diverse set of stakeholder organizations to prioritize and manage large development projects • Partner with external companies to bring Connect Customer integrations onto their desktops • Connect the dots across many sub-teams to ensure consistent execution • Track and report data and manage organizational mechanisms to help stakeholders understand the business • Report on team status across several executive communication channels

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Skills

AWS
Amazon Kinesis
Customer experience
Communication skills
Cloud computing
Program management
Software development
Manage work
Recruitment
Mental health

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