Jobs in the United States

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Added 7 days ago
Supply Chain Manager II, SSD Supply Chain- Design & Execution
Amazon
Bellevue, WA
Join Amazon's dynamic environment as a Supply Chain Manager with a planning background, where you will play a crucial role in shaping and optimizing various facets of our operations,…
Added 7 days ago
Sr Operations Program Manager, Amazon Leo Customer Terminals
Amazon
Redmond, WA
We're seeking an innovative and collaborative Senior Operations Program Manager to drive critical aviation hardware development programs from concept to production. In this pivotal role,…
Added 7 days ago
Sr Operations Program Manager, Amazon Leo Customer Terminals
Amazon
Redmond, WA
We're seeking an innovative and collaborative Senior Operations Program Manager to drive critical aviation hardware development programs from concept to production. In this pivotal role,…
Added 7 days ago
Senior Customer Solutions Manager , Strategic Accounts
Amazon
Seattle, WA
As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for helping guide technically advanced initiatives across Amazon. This individual contributor role…
Added 7 days ago
Principal Technical Program Manager - Amazon Connect, Amazon Connect Agent Experiences
Amazon
Seattle, WA
…looking for a passionate talented and experienced Technical Program Manager to join Amazon Connect's Customer Engagement Experiences team responsible for the capabilities that help…
Added 7 days ago
Sr. Global Category Manager - Interconnects, Electromechanical Strategic Sourcing Team
Amazon
Seattle, WA
The Strategic Sourcing team is seeking an experienced Sr. Global Category Manager for Interconnects with a strong technical background in connectors, cables, wires, harnesses, cable chains…
Added 7 days ago
Sr. Program Manager, Demand Planning, Whole Foods Market Merchant Capabilities Team
Amazon
Seattle, WA
The Sr. Program Manager of Demand Planning Capabilities is responsible for driving execution of WFM's demand planning program across a complex, cross-functional stakeholder landscape. This…
Added 7 days ago
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Associate Manager, Inland World Travel Retail
The Hershey Company
Miami, FL
- $85,040 to $106,300 USD / year
Lead the execution of customer and trade marketing programs, including assortment, pricing, promotions, merchandising, and in-store activation.
Added 7 days ago
Customer Solutions Manager , AWSI
Amazon
Seattle, WA
We are seeking a Customer Solutions Manager (CSM) to join our global Strategic Industries team. In this new, highly visible role, you will be responsible for helping guide AWS customers…
Added 7 days ago
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Nurse Manager
Actalent
Chantilly, VA
- $110,000 to $125,000 USD / year
Collaborate with leadership to identify opportunities to increase utilization of nursing services, ambulatory infusion services, and other strategic programs.
Added 7 days ago
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Nurse Manager
Actalent
Chantilly, VA
- $110,000 to $125,000 USD / year
Collaborate with leadership to identify opportunities to increase utilization of nursing services, ambulatory infusion services, and other strategic programs.
Added 7 days ago
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Nurse Manager
Actalent
Chantilly, VA
- $110,000 to $125,000 USD / year
Collaborate with leadership to identify opportunities to increase utilization of nursing services, ambulatory infusion services, and other strategic programs.
Added 7 days ago
Security Health Safety Manager
Expeditors
Columbus, OH
…high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with…
Added 7 days ago
Mechanical Procurement Manager
Suffolk
Boston, MA · New York, NY
As the Mechanical Procurement Manager, you will lead complex HVAC/mechanical procurement programs while mentoring and developing junior team members. In addition to owning project buyout…
Added 7 days ago
Strategy & Transformation Manager
Ford Global
Detroit, MI · Long Beach, CA
On-Site: Four days per week at your assigned Ford facility · Remote: One day per week optional remote work
Added 7 days ago
Strategy & Transformation Manager
Ford
Detroit, MI · Long Beach, CA · Detroit · Long Beach
On-Site: Four days per week at your assigned Ford facility · Remote: One day per week optional remote work
Added 7 days ago
Operations Group Manager - Payments
U.S. Bank National Association
Cincinnati, OH · Atlanta, GA · Charlotte, NC · Saint Paul, MN
The Operations Group Manager, Payments Operations is a senior executive leadership role responsible for defining and executing the strategic direction and operational transformation of a…
Added 7 days ago
Lead Program Control Analyst
BAE Systems
Jacksonville, FL
The Program Control Analyst will provide financial oversight of programs and serve as a primary business partner to the Program Manager. This position is responsible for implementing Earned…
Added 7 days ago
Senior Sales Strategy Analyst
Teva Pharmaceutical
Weston
Lead or support strategic projects, ensuring timely delivery and measurable impact.
Added 7 days ago
Program Manager 2 - Palmdale CA
Military Spouse Jobs & VetJobs
United States
Must have an active U.S · Must have the ability to obtain and maintain Special Access Program (SAP) clearance within a reasonable period of time, as determined by the company
Added 7 days ago
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Senior Compensation Analyst
Payscale
Remote, United States
- $93,000 to $139,800 USD / year
…tangible, measurable outcomes that help clients build defensible, strategic compensation…
Added 7 days ago
CH
Operations Manager
CVS Health
Blue Springs, MO
- $19 to $29 USD / hour
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Added 7 days ago
CH
Operations Manager
CVS Health
Blue Springs, MO
- $19 to $29 USD / hour
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Added 7 days ago
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Associate, Service | July 2027 Start
GLG
NY
- $75,000 USD / year
Become a people manager and lead future Associates once you outperform as an individual contributor
Added 7 days ago
G
Associate, Service | April 2027 Start
GLG
NY
- $75,000 USD / year
Become a people manager and lead future Associates once you outperform as an individual contributor

Amazon

Principal Technical Program Manager - Amazon Connect, Amazon Connect Agent Experiences

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 22, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect Customer is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect Customer you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration free easy-to-use extensible and natural customer experience. With this technology we are transforming an industry and the way customers interact with businesses and how agents service them. Amazon Connect Customer is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect Customer has become an AI leader transforming how organizations of all types interact with their customers. Customer Engagement Experiences is a part of the Amazon Connect Customer Agentic Customer Experiences organization building industry leading agentic applications and experiences that enable our customers to deeply engage their own customers at a scale and depth never before possible. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate talented and experienced Technical Program Manager to join Amazon Connect's Customer Engagement Experiences team responsible for the capabilities that help companies deliver agentic experiences at scale across all personas. You will play a crucial role in developing the next generation of generative AI infused agent manager and end-customer experience capabilities and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. As a Technical Program Manager on our team you will drive strategic initiatives from conception through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven customer-obsessed decisions and work with leadership across AWS to prioritize your programs.

The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus.

You will be a technical lead on our cross-functional projects. You will ensure quality of architecture and design of systems. Functionally decompose complex problems into simple straight-forward solutions. Align project deliverables with target Quality and functionality and on time release. You are a person that has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast. You exert technical influence on the core platform teams external dev teams and partners increasing their productivity and effectiveness by sharing your knowledge and experience.

In this role you will be part of a startup like culture with the stability of an established industry leader. You will get support and resources from some of the smartest people in the industry to continue learning. You will build software that will materially improve people's lives.

Key job responsibilities

Connect Customer Engagement Experiences is dedicated to ensuring that Amazon Connect Customer the innovative cloud-based contact center used by millions of support agents every day is able to deliver industry-leading agentic applications and experiences that enable our customers to deeply engage their own customers at a scale and depth never before possible. As the Principal TPM for Amazon Customer Engagement Experiences you'll help shape the technical product and execution vision for one of Amazon's fastest-growing businesses.
In this role you'll... • Work across a diverse set of stakeholder organizations to prioritize and manage large development projects • Partner with external companies to bring Connect Customer integrations onto their desktops • Connect the dots across many sub-teams to ensure consistent execution • Track and report data and manage organizational mechanisms to help stakeholders understand the business • Report on team status across several executive communication channels

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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More about this job

Skills

AWS
Amazon Kinesis
Customer experience
Communication skills
Cloud computing
Program management
Software development
Manage work
Recruitment
Mental health

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Work requirements

Jobs in the United States