Jobs in the United States

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Added 2 mins ago
DB
Front Desk Agent
DoubleTree by Hilton Hotel Chicago - Oak Brook
Oak Brook, IL
- $18 to $19 USD / hour
Must have excellent customer relations skills and leadership capability · Must have excellent leadership capability and customer relations skills
Added 2 mins ago
Assistant Store Manager
Carter's Retail Inc.
Sunrise, FL
Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
Added 3 mins ago
Senior Manager, Growth, The AI Access Initiative
Evidence Action
Remote, United States
…different: some days, you might design new ways to package our programs for funders, build AI-powered growth workflows, lead a website launch, or partner with technical teams to develop…
Added 3 mins ago
AVP, Federal Sales
Samsara
Remote, United States
…government agencies across the country, including statewide programs. This role turns that foundation into a durable federal…
Added 3 mins ago
BH Care Manager - LP (Buncombe County, NC)
Partners Behavioral Health Management
Asheville, NC
LOCATION: Remote – must live in or near Buncombe County, North Carolina
Added 4 mins ago
TA
ASSISTANT STORE MANAGER – FULL TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Wayne, NJ
- Full-time
…and Call It Spring - and proudly serve as the core footwear partner for Sperry in North America. We’re also a recognized wholesale and licensed partner, leading the design, sourcing, and…
Added 5 mins ago
Physical Security Engineer
Prime Data Centers
Remote, United States
Partner with internal stakeholders and external vendors to ensure continuity and reliability of all legacy and new physical security systems
Added 5 mins ago
Environmental Health & Safety Manager
Reynolds Consumer Products
Malvern, AR
The Environmental Health & Safety Manager provides strategic leadership for the development, implementation, and continuous improvement of environmental, health, and safety programs that…
Added 6 mins ago
District Manager
Mondelez Global LLC
Remote, United States
District partners: Partner with RDR and RVPs to align district strategy with broader business goals. Oversee execution of merchandising programs, promotional rollouts, and compliance…
Added 6 mins ago
Retail FT Picture Framing Manager
Michaels
LAKEWOOD, NY
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure…
Added 6 mins ago
Survey Technician
Bechtel Corporation
Clay, NY
Must have a solid record of successful project completion with little to zero rework
Added 6 mins ago
CC
Agriculture/Horticulture Program Leader - Millbrook, NY
Cornell Cooperative Extension
Millbrook, NY
- $72,000 USD / year
…provide high-level program and administrative leadership, deliver programs and coordinate overall Agriculture/Horticulture programming efforts, providing leadership and supervision to the…
Added 6 mins ago
Technology Audit Manager
News Corp
NEW YORK, NY
…services companies is seeking a highly qualified Technology Audit Manager to join its Global Corporate Audit…
Added 6 mins ago
Branch Manager I
NBT Bank
Fort Plain, NY
Driver's License required · NMLS Certification required or ability to obtain upon hire
Added 7 mins ago
Project Engineer - Structural Steel
Tutor Perini
New Rochelle, NY
…and outstanding record of performance makes us an attractive partner on large, sophisticated infrastructure…
Added 7 mins ago
Project Engineer - Structural Steel
Tutor Perini
New Rochelle, NY
…and outstanding record of performance makes us an attractive partner on large, sophisticated infrastructure…
Added 7 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
…systems under real production traffic and failure conditions. Partner with Staff Engineers and technical leads to make sound decisions about service boundaries, consistency, asynchronous…
Added 7 mins ago
Workshop Facilitator
CN Guidance & Counseling Services
Plainview, NY
Conduct intakes for potential participants in cooperation with the Program Director and Manager virtually, in the office and in the community, including data collection nFORM surveys.
Added 7 mins ago
Sr. Specialist Onboarding & Talent
Global Foundries
Malta, NY
…U.S., Europe and Asia, GF is a trusted and holistic technology partner for customers around the world. GF's talented, global team remains focused every day on security, longevity, and…
Added 7 mins ago
U.S. Tool Install & Construction Category Manager
Global Foundries
Malta, NY
Partner with internal business clients and team members to define project scope, schedule, and budget.
Added 7 mins ago
Business Development Manager
NBT Bank
Williamsville, NY
Ability to meet or exceed sales goals; must possess sharp sales skills, follow-through, and ability to close sales · Valid driver's license required
Added 7 mins ago
US Regional MRO Sourcing Commodity Manager
GlobalFoundries
ROUND LAKE, NY
…alternate source development, and supplier risk monitoring. Partner with regional operations, engineering, planning, quality, finance, and global sourcing teams to understand operational…
Added 7 mins ago
US Regional Materials Sourcing Commodity Manager
GlobalFoundries
ROUND LAKE, NY
…alternate source development, and supplier risk monitoring. Partner with regional operations, engineering, planning, quality, finance, and global sourcing teams to understand operational…
Added 7 mins ago
Client Manager
The Hertz Corporation
Long Island City, NY
Valid driver's license required with the ability to maintain compliance with company driving policies and procedures
Added 7 mins ago
Sr Manager, Pricing Transformation
Henry Schein, Inc
MELVILLE, NY
…Finance, Product, Enterprise Operations, and Technology.The Senior Manager will serve as a key project manager and integration leader across the MPP ecosystem, ensuring that data design,…

Amazon

Principal Product Manager, Tech, Amazon Connect

New York, NY, United States

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Job details

Posting language: English
Posted: Sep 13, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Amazon Connect Customer is an AI-native customer experience foundation that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect Customer businesses deploy intelligent self-service across voice and digital channels that understands natural language, reasons across knowledge sources, and takes action on behalf of customers. Amazon Connect Customer leverages agentic AI across AWS and Amazon services including Amazon Bedrock Amazon Lex Amazon Polly and Amazon Transcribe to deliver sub-second voice latency human-like conversational quality and self-healing intelligence that detects where AI fails and continuously improves. With this technology we are transforming the way customers interact with businesses and how agents service them. A key part of this role is leading the workflow engine and capabilities responsible for enabling both agentic and deterministic experiences across Connect Customer. You will own an engine responsible for orchestrating billions of interaction and tasks across Amazon Connect Customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate talented and experienced Product Manager to join Amazon Connect Customer's agentic customer experience team responsible for the capabilities that help companies deliver agentic experiences at scale across all personas. You will play a crucial role in developing the next generation of generative AI infused agent supervisor and end-customer experience capabilities and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. As a Product Manager on our team you will drive strategic initiatives from conception through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven customer-obsessed decisions and work with leadership across AWS to prioritize your programs.

The position is a rare opportunity to join a fast-growing business at the cutting edge of applied AI and help shape the technology and product as we grow. You will work on agentic systems speech and conversational AI and self-healing feedback loops that are redefining how businesses and their customers interact at scale. You will have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus.

This team is a great fit for you if:

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.

You are sensitive to customer needs and interested in working on a service that will be used directly and indirectly by millions of customers and has a meaningful impact to their functions and interactions.

You'd like to be directly responsible for solving real customer problems.

You are a passionate learner and are motivated to take on new challenges.

You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems but also enjoy work life balance.

Learn more about Amazon Connect: https://aws.amazon.com/connect/.

Key job responsibilities

Define creative high quality and clear product roadmaps based on customer and stakeholder needs team strategy and vision • Develop detailed crisp business requirements and user stories that can be used to create product specifications and architecture for the capabilities offered • Define target customer segment engage and onboard initial customers and advocate on their behalf to define product vision iteratively • Manage prioritization and trade-offs among needs of various customer and stakeholder groups as well as system performance and scalability. • Create buy-in for product vision and roadmap both internally and across key partners • Proactively identify and resolve issues that may impair the team's ability to meet strategic or technical goals. • Drive executive communications and alignment on strategy and vision. • Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set

A day in the life

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we aren't focused on how many hours you spend at work or online. Instead we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.

Mentorship & Career Growth. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and we're building an environment that celebrates knowledge sharing and mentorship.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

Experience working directly with Engineers on product enhancements
Experience in project management methodologies, business analysis, or process improvement
9+ years of product management experience shipping AI/ML-powered products or features at scale, including but not limited to direct exposure to model evaluation, working with applied science teams, system design, or prompt engineering
Familiarity with conversational AI, large language models, or speech/NLU systems, and the ability to translate complex technical constraints into customer-facing product decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NY, New York - 199,200.00 - 269,500.00 USD annually

USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually

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Jobs in the United States