Jobs in the United States

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Added 4 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
Overland Park, KS
…Physician Services - Clinical Service Group. The education program components include coding and Health Information Management (HIM) initiatives. The Coding Operations Education Consultant…
Added 4 mins ago
Senior Human Resourcs Business Partner
Envision, Inc.
Wichita, KS
Added 4 mins ago
Director of Sales
Audacy
Wichita, KS
…discounted employee stock purchase, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and…
Added 4 mins ago
Marketing Manager - INTRUST Bank Arena
Legends Global Wichita/Andover
Wichita, KS
Added 4 mins ago
Project Manager- System Implementation
Jacobs
Wichita, KS
We are seeking a motivated Project Manager- Systems Implementation in the Wichita, KS area, to support internal PM/CM teams and external clients.
Added 4 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Topeka, KS
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 4 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Topeka, KS
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 4 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Topeka, KS
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 4 mins ago
EG
Program Manager
Eliassen Group
Topeka, KS
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 9 mins ago
UO
AdaCAD Community Manager
University of Colorado Denver
Boulder, CO
- $62,400 to $66,000 USD / year
Develop and manage program evaluation and assessment plans, collecting and analyzing data to demonstrate progress towards strategic goals.
Added 9 mins ago
UO
Facilities Engineer
University of Colorado Denver
Boulder, CO
- $86,000 to $96,000 USD / year
Assist in creating the strategic procedure for managing the fire-life safety program for all HFS buildings.
Added 14 mins ago
Sr HR Analyst
Delek US Holdings
Brentwood, TN
The Sr HR Analyst provides and integrates advanced and predictive analytics, people metrics and reporting to develop strategic and operational insights for workforce decision making.…
Added 14 mins ago
Account Manager III, Commercial Lines - Aviation
Hub International
Franklin, TN
The Account Manager III is accountable for delivering excellent and efficient service through day-to-day account management of assigned accounts. The Account Manager III has a direct impact…
Added 14 mins ago
Summer 2027 Internship/Co-Op (Nuclear Uniform Curricula Program (NUCP)) - 518914
Tennessee Valley Authority
CHATTANOOGA, TN
Enrolled with a college program that has a signed Agreement of Understanding with TVA covering a NUCP discipline (Operations, Radiation Protection, Maintenance or Chemistry) and meeting the…
Added 14 mins ago
Technology Sales Manager - Chattanooga, TN
Walden Security
Chattanooga, TN
Walden Security's Technology Sales Manager is a dynamic, fast-paced team of sales professionals at the front of our company's ongoing growth. By joining this team, our Sales team is…
Added 14 mins ago
Yankee Candle Retail-Seasonal Sales Associate-Chattanooga,TN
Newell Brands
Chattanooga, TN
Drive guest loyalty through the Rewards Loyalty program and Key Performance Indicators (KPIs).
Added 14 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions.…
Added 14 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Nashville, TN
The Sr. Program Manager, Eligibility is a cross-functionally strategic, analytical, and influential role responsible for leading the end-to-end eligibility and screenings program globally -…
Added 14 mins ago
Recordkeeping Risk Manager, Worldwide Recordkeeping Team (WWRK)
Amazon
Nashville, TN
Responsible for analyzing relevant data, writing white papers and other strategic program documentation (e.g., Technical Whitepaper, WBR, MBR etc.).
Added 14 mins ago
Regional Director Facilities Management-West
HCA Healthcare
Nashville, TN
…Facilities Management-West with Surgery Ventures, you can be a manager in an organization that is devoted to…
Added 14 mins ago
T
Low Voltage Project Manager
TEKsystems
Nashville, TN
- $45 to $60 USD / hour
Our client is looking for a Project Manager that has lead large scale projects with large teams. This person will be managing large scale projects in TN as well as potentially other…
Added 14 mins ago
Manager Automation
HCA Healthcare
Nashville, TN
Do you want to join an organization that invests in you as a Manager Automation? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support…
Added 14 mins ago
EG
Program Manager
Eliassen Group
Nashville, TN
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 14 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Nashville, TN
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 14 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Nashville, TN
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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