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Added 2 mins ago
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Manager, Enterprise PMO
Alaska Airlines
SeaTac, WA
- $120,400 to $180,600 USD / year
The Manager, Enterprise PMO executes the EPMO strategy and delivers a portfolio of strategic, complex initiatives. This role ensures projects are delivered on time, with high quality and…
Added 3 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Bellevue, WA
The Sr. Program Manager, Eligibility is a cross-functionally strategic, analytical, and influential role responsible for leading the end-to-end eligibility and screenings program globally -…
Added 3 mins ago
Senior AI Agent & Automation Solutions Engineer
Concentrix
Bellevue, WA
Role: Senior AI Agent & Automation Solutions Engineer
Added 3 mins ago
C
Bldg Sr Engineer
CBRE
Redmond, WA
- $40 to $45 USD / hour
Develop anenergy management program. Ensure all systems operate in the most efficientmanner.
Added 3 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Olympia, WA
…control baseline. The position works under the direction of senior engineering and architecture staff and provides a foundation for growth into the AI Operations Engineer…
Added 3 mins ago
Data Center Facility Operations Area Director
Meta
Olympia, WA
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 3 mins ago
DevOps Engineer III
Deloitte
Seattle, WA
…improve reliability, and modernize engineering operations. As a Senior Consultant in Engineering Foundry, AI & E/EaaS - DevOps, you will support the design, implementation, and optimization…
Added 3 mins ago
Senior Technical Program Manager , AWS Organizations
Amazon
Seattle, WA
We are looking for an experienced Technical Program Manager to tackle complex and ambiguous problems that span numerous systems and organizations across AMG's portfolio. You will be a…
Added 3 mins ago
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Senior Product Safety & Quality Manager (Consumer Products)
Actalent
Seattle, WA
- $50 to $55 USD / hour
Job Title: Manager, Consumer ProductsJob Description
Added 3 mins ago
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Senior Systems Engineer, AM&D Services & Products
Uber
Seattle, WA
- $171,000 to $190,000 USD / year
…Autonomous Mobility and Delivery Safety team and reports to the Senior Manager, Systems Engineering, Autonomous Mobility & Delivery Autonomous Mobility &…
Added 3 mins ago
Senior Global Creator Programs Manager
Amazon
Seattle, WA
The Sr. Global Creator Programs Manager owns the end-to-end execution of Twitch's global scaled creator activation program, a structured system that recruits, develops, and retains creators…
Added 3 mins ago
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Principal Technical Product Manager, Data & Platform
GE Aerospace
Bellevue, WA · Redmond, WA · Seattle, WA
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 3 mins ago
Sr. Program Manager, Accessibility
Amazon
Seattle, WA
As the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across all of Twitch and our Community. Reporting into the VP of UX, you will join our Design team where…
Added 3 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Olympia, WA
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 17 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Salem, OR
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 17 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Salem, OR
…control baseline. The position works under the direction of senior engineering and architecture staff and provides a foundation for growth into the AI Operations Engineer…
Added 17 mins ago
Data Center Facility Operations Area Director
Meta
Salem, OR
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 17 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Salem, OR
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 26 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Topeka, KS
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 35 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions.…
Added 35 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Nashville, TN
The Sr. Program Manager, Eligibility is a cross-functionally strategic, analytical, and influential role responsible for leading the end-to-end eligibility and screenings program globally -…
Added 35 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
…Partner (DSP) Product and Strategy organization is seeking a Senior Program Manager to define and execute our global benefits strategy, supporting Amazon's rapidly expanding Last Mile…
Added 36 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Nashville, TN
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 53 mins ago
Senior AI Engineer
MiniMed
Atlanta, GA
MiniMed is building a lean, high-leverage AI & Data Science team. We are looking for a Senior AI Engineer who builds AI capabilities hands-on and sets the standard the rest of the team…
Added 53 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Atlanta, GA
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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