Jobs in the United States

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Added 4 mins ago
Senior Human Resourcs Business Partner
Envision, Inc.
Wichita, KS
Added 5 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Topeka, KS
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 7 mins ago
CN
IT Intern Client Services
Crane NXT
NH, Nashua, NH
- $24 USD / hour
…wallet right now! Over the past 3 years our internship and co-op program has welcomed in over 100 students. Our sophisticated equipment and software leverage proprietary core capabilities…
Added 9 mins ago
Senior Specialist, Subcontracts 1
L3Harris Technologies
Palm Bay, FL · Fort Wayne, IN
…and full integration of the subcontract work scope within the program, e.g. proposals, negotiations, contract execution,…
Added 14 mins ago
Account Manager III, Commercial Lines - Aviation
Hub International
Franklin, TN
5+ years experienced in a senior account manager role
Added 14 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions.…
Added 14 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Nashville, TN
The Sr. Program Manager, Eligibility is a cross-functionally strategic, analytical, and influential role responsible for leading the end-to-end eligibility and screenings program globally -…
Added 14 mins ago
Specialty Representative/ Senior Specialty Representative – Bone Health - Nashville, TN (Overlay)
Amgen
Nashville, TN
We are actively searching for a Specialty Representative or Senior Specialty Representative to deliver on our commitment to serve patients. The Specialty Representative/Senior Specialty…
Added 14 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
…Partner (DSP) Product and Strategy organization is seeking a Senior Program Manager to define and execute our global benefits strategy, supporting Amazon's rapidly expanding Last Mile…
Added 15 mins ago
Assistant Store Manager, Jewelry
Brilliant Earth
Pasadena, CA
Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - Pasadena, CA
Added 15 mins ago
Assistant Store Manager, Jewelry
Brilliant Earth
San Francisco, CA
Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - San Francisco, CA
Added 15 mins ago
Manager Automation
HCA Healthcare
Nashville, TN
The Manager of Automation, develops, coordinates, recommends, and implements how their teams will assist in achieving the goals and objectives of their assigned business line(s), overall…
Added 15 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Nashville, TN
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 31 mins ago
Clinical Associate
Abbott
Rome, GA
…performing work; monitors performance and reports status to…
Added 32 mins ago
Specialty Representative/ Senior Specialty Representative – Bone Health - Marietta, GA
Amgen
Alpharetta, GA
We are actively searching for a Specialty Representative or Senior Specialty Representative to deliver on our commitment to serve patients. The Specialty Representative/Senior Specialty…
Added 32 mins ago
Product Owner, Digital Self-Service Products
Delta Air Lines, Inc.
Atlanta, GA
Three years previous experience as a Product Analyst, Product Owner, Product Manager or similar position
Added 32 mins ago
Operations Change Manager
U.S. Bank
Atlanta, GA
The Operations Change Manager represents Operations in complex, high-visibility projects supporting Merchant Payment Services and other enterprise initiatives across U.S. Bank. This…
Added 32 mins ago
Manager SAP Project NA
Smurfit Westrock
Atlanta, GA
The Manager SAP Project NA oversees the estimation, planning, execution, and delivery of projects for the Global SAP CoE ensuring that they are completed on time, within budget, and to the…
Added 32 mins ago
Senior AI Engineer
MiniMed
Atlanta, GA
MiniMed is building a lean, high-leverage AI & Data Science team. We are looking for a Senior AI Engineer who builds AI capabilities hands-on and sets the standard the rest of the team…
Added 32 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Atlanta, GA
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 46 mins ago
PC
Senior Grant Writer
Pillars Community Health
La Grange, IL
- $35,625 to $40,625 USD / year
Serve as project manager for larger grants as assigned, working with External Affairs, Finance and Program staff. Responsibilities include establishing and executing work plans for program…
Added 51 mins ago
AC
Bilingual HR Manager
Aston Carter
Hopkins, MN
- $48.08 to $57.7 USD / hour
Human Resources Manager (Bilingual Spanish/English)
Added 51 mins ago
Hospice RN Case Manager
Presbyterian Homes and Services
Roseville, MN
Optage Hospice is a well-established program that has been serving older adults and their families for over 13 years. As a part of Presbyterian Homes & Services , w e are a mission driven,…
Added 51 mins ago
SO
Early Childhood Special Projects Manager / State Prog Admin Manager Sr
State of Minnesota
St. Paul, MN
- $44.8 to $64.46 USD / hour
Job Class: State Program Administrator, Manager Senior
Added 51 mins ago
Senior Manager Quality Compliance
Abbott
Plymouth, MN
As the Senior Manager Quality Compliance , you’ll provide leadership for quality system compliance initiatives, audit readiness, regulatory change management, field actions, and quality…

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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