Jobs in the United States

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Added 1 hour ago
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Scrum Master/project Manager
TEKsystems
Berlin, CT
- $55 to $65 USD / hour
Proven capabilities in: (i) delivery, (ii) reporting and metrics, (iii) Agile toolchains (Jira, Jira Align, Miro, etc.)
Added 1 hour ago
Construction Contract Manager III-Sr
Williams Companies
Tulsa, OK
The Construction Contract Manager III-Sr. is responsible for coordinating with our engineering and construction project teams around the creation, bidding, and execution of construction…
Added 2 hours ago
Program Manager
Alluvionic
Port Hueneme, CA
A current Project Management Professional (PMP) certification or DAWIA III in Program Management
Added 2 hours ago
Program Manager III, Companion Diagnostics
ThermoFisher Scientific
Carlsbad, CA
The salary pay range estimated for this position Program Manager III based in California is $90,900.00–$120,000.00.
Added 3 hours ago
Network Engineer - Senior
Rochester Regional Health
Rochester, NY
…solutions to specification meeting customer and departmental project timelines. Is a project leader for various technical services and information services…
Added 3 hours ago
HOUSING EXTERMINATOR-AL III
City of New York
New York, NY
NOTE: The Department of Citywide Administrative Services (DCAS) administered a civil service exam for the Construction Project Manager title on 01/27/25. Therefore, applicants (candidates)…
Added 4 hours ago
Account Manager III, Commercial Lines - Aviation
Hub International
Franklin, TN
The Account Manager III is accountable for delivering excellent and efficient service through day-to-day account management of assigned accounts. The Account Manager III has a direct impact…
Added 4 hours ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions.…
Added 5 hours ago
Family Support Specialist III (Social and Human Services Exp.)
Urban Strategies Inc.
Minneapolis, MN
Coordinate with On-site Project Manager and service providers based on resident progress.
Added 5 hours ago
US
Family Support Specialist III (Social and Human Services Exp.)
Urban Strategies, Inc
Minneapolis, MN
- $63,000 USD / year
REPORTS TO: Senior Project Manager or Family Support Specialist Mgr.
Added 7 hours ago
GCO Corp Sr Account Dir
MDU Medtronic USA Inc
Remote, United States
…management and leadership knowledge to lead cross-department project teams or manage across multiple functions, country, region or business. Possesses depth and breadth of technical/…
Added 8 hours ago
Quality Assurance Inspector
City of New York
New York City, NY
6. For Assignment to Level III, in addition to meeting the Qualification Requirements for Construction Project Manager, candidates must have two additional years of satisfactory full-time…
Added 8 hours ago
Senior Design Reviewer (Mechanical)
City of New York
New York City, NY
6. For Assignment to Level III, in addition to meeting the Qualification Requirements for Construction Project Manager, candidates must have two additional years of satisfactory full-time…
Added 8 hours ago
Senior Estimator
City of New York
New York City, NY
6. For Assignment to Level III, in addition to meeting the Qualification Requirements for Construction Project Manager, candidates must have two additional years of satisfactory full-time…
Added 8 hours ago
Senior Project Manager
City of New York
New York City, NY
The NYC Department of Design and Construction, Public Buildings Division is seeking a Senior Project Manager. The selected candidate will manage complex capital commitment projects; review…
Added 8 hours ago
Senior Project Manager
City of New York
New York City, NY
6. For Assignment to Level III, in addition to meeting the Qualification Requirements for Construction Project Manager, candidates must have two additional years of satisfactory full-time…
Added 8 hours ago
Senior Project Manager
City of New York
New York City, NY
The NYC Department of Design and Construction, Public Buildings Division seeks a Senior Project Manager. The selected candidate will manage complex capital commitment projects; review…
Added 8 hours ago
Engineer-in-Charge
City of New York
New York City, NY
…the title or if you are on the open-competitive Construction Project Manager list (Exam Nos. 3042, 5058) or filed for open-competitive exam…
Added 8 hours ago
Environmental Services Aide III
Tufts Medicine
Lowell, MA
Under the direction of the Supervisor/Site Manager, this position performs a variety of housekeeping and administrative tasks and assists in the supervision of housekeeping employees in the…
Added 8 hours ago
IT Software Engineer III
Idaho Division of Human Resources
Boise, ID
…(EDIT) team collaboratively supports the systems, agencies, and program groups that support Idaho’s K-20 public education system. Software Engineer III’s provide leadership in the design,…
Added 10 hours ago
FC
Catalytic Redevelopment Manager (Management Analyst III)
Fairfax County
Fairfax, VA
- $38.84 to $67.96 USD / hour
Ability to evaluate proposals and solutions in terms of benefits, costs, and overall impact on the project, program, or organization;
Added 12 hours ago
Facilities Construction Manager III
Iowa State University
Ames, IA
…and construction administration services to ensure successful project delivery. The Facilities Construction Manager III works closely with contractors, project managers, consultants, and…
Added 12 hours ago
Facilities Project Manager III
Iowa State University
Ames, IA
Position Title:Facilities Project Manager III
Added 13 hours ago
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Program Manager
GPAC
Charlotte, NC
- $90,000 to $125,000 USD / year
A medical device manufacturer specializing in injection molded components needs a Program Manager to lead customer programs from concept through commercialization in a regulated life…
Added 13 hours ago
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R&D Project Manager
GPAC
Charlotte, NC
- $100,000 to $160,000 USD / year
A medical device manufacturer specializing in injection molded components needs an R&D Project Manager to own customer programs for Class II and Class III medical devices from concept and…

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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