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Client Relationship Manager
The Freeman Company
FL · NV · TN · TX
The Client Relationship Manager develops relationships and effectively closes inbound exhibit leads. This position grows opportunities with existing accounts by selling additional services,…
Added 2 mins ago
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Water/Wastewater Engineer
GPAC
Elizabethtown, KY
- $70,000 to $180,000 USD / year
Clear path to Project Manager, Technical Lead, and Partnership Track
Added 9 mins ago
Foreman-Data Center
CBRE
Hillsboro, OR
Report directly to the onsite Project Manager
Added 9 mins ago
Senior, Product Development Engineer Design, Air Manufacturing Innovation
Nike
Beaverton, OR
As a Senior Product Development Engineer, you will join the Design Engineering team at Air Manufacturing Innovation and report to the Manager or Senior Manager, Product Development…
Added 9 mins ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Salem, OR
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 9 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Salem, OR
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 9 mins ago
Senior ALC Developer
Maximus
Salem, OR
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 9 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Salem, OR
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 9 mins ago
Senior ALC Developer
Maximus
Salem, OR
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 9 mins ago
Manager, Enterprise Communications & Channels
Amentum
Salem, OR
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 9 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Salem, OR
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 9 mins ago
M
Senior ALC Developer PART TIME
Maximus
Salem, OR
- Part-time
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 15 mins ago
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Sr. Commercial Lines Account Executive
GPAC
Englewood Cliffs, NJ
- $120,000 to $160,000 USD / year
Commercial Lines Account Manager, Real Estate & Construction
Added 17 mins ago
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Commercial Construction Project Manager
GPAC
Saint Louis, MO
- $75,000 to $125,000 USD / year
A highly-respected Design-Build General Contractor in commercial construction is seeking a Project Manager to join their growing team! This is a great opportunity to get in with an industry…
Added 17 mins ago
K
Power Delivery - Project Manager
Kiewit
Lenexa, KS
- $179,000 to $188,000 USD / year
The EPC Project Manager is responsible for the overall leadership, management, and successful execution of complex Engineering, Procurement, and Construction (EPC) projects within the Power…
Added 17 mins ago
Warranty Manager - Power Engineering
Kiewit
Lenexa, KS
Kiewit Power Engineering (KPE) has an immediate opening for a Warranty Manager in our Warranty Services Group based in Lenexa, KS. Selected candidates will be part of our growing warranty…
Added 17 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
Overland Park, KS
The Coding Operations Education Consultant (Work from Home) is responsible for assisting in the efficient and effective design, development, and delivery of all coding operations education…
Added 18 mins ago
Project Manager- System Implementation
Jacobs
Wichita, KS
We are seeking a motivated Project Manager- Systems Implementation in the Wichita, KS area, to support internal PM/CM teams and external clients.
Added 18 mins ago
Quality Control Technician
Beran Concrete, Inc
Wichita, KS
Added 18 mins ago
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Commercial Construction Project Manager
GPAC
Baltimore, MD
- $75,000 to $125,000 USD / year
A highly-respected Design-Build General Contractor in commercial construction is seeking a Project Manager to join their growing team! This is a great opportunity to get in with an industry…
Added 18 mins ago
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Commercial Construction Project Manager
GPAC
Bentonville, AR
- $75,000 to $125,000 USD / year
A highly-respected Design-Build General Contractor in commercial construction is seeking a Project Manager to join their growing team! This is a great opportunity to get in with an industry…
Added 22 mins ago
UO
AdaCAD Community Manager
University of Colorado Denver
Boulder, CO
- $62,400 to $66,000 USD / year
We are hiring a community manager to grow a vibrant, active, and supportive community for people who engage weaving as a form of experimentation in their research and/or art practice.…
Added 22 mins ago
UO
Facilities Engineer
University of Colorado Denver
Boulder, CO
- $86,000 to $96,000 USD / year
…energy/utility management and conservation. This position sets design and performance standards, conducts field surveys, analyzes system performance, identifies problems, and designs…
Added 25 mins ago
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Project Manager and Superintendent - Diverse Commercial
GPAC
Pittsburgh, PA
- $100,000 to $130,000 USD / year
…commercial, industrial and renovation work. The company is adding a Project Manager and Superintendent - Diverse Commercial to its team in Pittsburgh, PA. This is an urgent, high-priority…
Added 26 mins ago
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Sr Preconstruction Manager
GPAC
Edmonds, WA
- $125,000 to $150,000 USD / year
Our client, a leader in commercial mechanical systems, is seeking a seasoned Sr. Preconstruction Manager to spearhead budgeting, project pursuit, and stakeholder collaboration for HVAC,…

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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