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KP
RN, Regional Advice, Part Time, Nights (Must Reside in Oregon/Washington)
Kaiser Permanente
Portland, OR
- Part-time
…members and other patients of the Kaiser Permanente Health Care Program, as well as in professional interactions with employees of the Regional Call Center and the Northwest region. The RN…
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COORD, QUAL/UM-HOME HEALTH/INF, On Call
Kaiser Permanente
Portland, OR
…home health and home infusion to assure they meet established program criteria. Interprets referral limitations, Benefits and communicates this information to members, non-plan providers,…
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Store Manager
Extra Space Storage
Portland, OR
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards,…
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OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Portland, OR
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
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Manager, Enterprise Communications & Channels
Amentum
Salem, OR
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
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AI Operations Administrator - Gravitee - Remote US
SitusAMC
Salem, OR
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EI
Editorial Project Manager
EBSCO Information Services
Salem, OR
- $49,605 to $70,865 USD / year
…resources, training, and support to succeed as an Editorial Project Manager and to grow your career at…
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Community Manager
Sun Communities
Cornelius, OR
The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point of contact for…
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Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Salem, OR
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 8 mins ago
Quality Coordinator
The Greenbrier Companies, Inc.
Kansas City, KS
Assists with the implementation, oversight, and management of the Quality Assurance Program on a site level basis
Added 9 mins ago
General Manager, Licensed Cosmetologist
Madison Reed
San Francisco, CA · 551 Grant AveSan Francisco, CA
The Madison Reed Hair Color Bar Manager will establish the roadmap of success for their respective Hair Color Bar within Madison Reed's operational best practices and guidelines, work with…
Added 9 mins ago
Medicare Advantage Appeals and Grievances Customer Experience Specialist
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 9 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Topeka, KS
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 13 mins ago
UO
AdaCAD Community Manager
University of Colorado Denver
Boulder, CO
- $62,400 to $66,000 USD / year
We are hiring a community manager to grow a vibrant, active, and supportive community for people who engage weaving as a form of experimentation in their research and/or art practice.…
Added 18 mins ago
Sr HR Analyst
Delek US Holdings
Brentwood, TN
…headcount, employee expenses, talent acquisition, development program completion, employee certifications, and other workforce…
Added 18 mins ago
Account Manager I, Commercial Lines - Aviation
Hub International
Franklin, TN
The Account Manager I is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client…
Added 19 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions.…
Added 19 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Nashville, TN
The Sr. Program Manager, Eligibility is a cross-functionally strategic, analytical, and influential role responsible for leading the end-to-end eligibility and screenings program globally -…
Added 19 mins ago
Assistant Store Manager, Jewelry
Brilliant Earth
Pasadena, CA
Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - Pasadena, CA
Added 19 mins ago
Assistant Store Manager, Jewelry
Brilliant Earth
San Francisco, CA
Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - San Francisco, CA
Added 19 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Nashville, TN
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 28 mins ago
CH
District Support Pharmacist
CVS Health
Snohomish, WA
- $65 to $81 USD / hour
…pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you…
Added 31 mins ago
Assistant Manager
AEG Vision
Tucson, AZ
At AEG, we believe great patient experiences begin with great teams. As an Assistant Practice Manager, you'll inspire and support the team, deliver exceptional patient care, and achieve…
Added 35 mins ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into…
Added 35 mins ago
Office Manager
The Davey Tree Expert Company
Villa Rica, GA
The Office Manager is responsible for overseeing the daily administrative, operational, and facility functions of our engineering and utility design office in Villa Rica, Georgia. Working…

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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