Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
Overland Park, KS
The Coding Operations Education Consultant (Work from Home) is responsible for assisting in the efficient and effective design, development, and delivery of all coding operations education…
Added 6 mins ago
Marketing Manager - INTRUST Bank Arena
Legends Global Wichita/Andover
Wichita, KS
Added 6 mins ago
Project Manager- System Implementation
Jacobs
Wichita, KS
As a key contributor to the program support team, you will partner closely with engineering, design, and construction professionals to gain a comprehensive understanding of project delivery…
Added 6 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Topeka, KS
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 8 mins ago
CN
IT Intern Client Services
Crane NXT
NH, Nashua, NH
- $24 USD / hour
…wallet right now! Over the past 3 years our internship and co-op program has welcomed in over 100 students. Our sophisticated equipment and software leverage proprietary core capabilities…
Added 11 mins ago
UO
AdaCAD Community Manager
University of Colorado Denver
Boulder, CO
- $62,400 to $66,000 USD / year
We are hiring a community manager to grow a vibrant, active, and supportive community for people who engage weaving as a form of experimentation in their research and/or art practice.…
Added 11 mins ago
UO
Facilities Engineer
University of Colorado Denver
Boulder, CO
- $86,000 to $96,000 USD / year
…energy/utility management and conservation. This position sets design and performance standards, conducts field surveys, analyzes system performance, identifies problems, and designs…
Added 16 mins ago
A
Launch Engineer (Automotive)
Actalent
Sparta, TN
- $52 to $62.5 USD / hour
Plant Launch Program Manager Automotive Manufacturing
Added 16 mins ago
Sr HR Analyst
Delek US Holdings
Brentwood, TN
…headcount, employee expenses, talent acquisition, development program completion, employee certifications, and other workforce…
Added 16 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions.…
Added 16 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Nashville, TN
The Sr. Program Manager, Eligibility is a cross-functionally strategic, analytical, and influential role responsible for leading the end-to-end eligibility and screenings program globally -…
Added 16 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
Do you want to lead design of one of Amazon's last mile business programs? Do you thrive while working backwards from a customer problem statement and designing entirely new programs from…
Added 16 mins ago
T
Low Voltage Project Manager
TEKsystems
Nashville, TN
- $45 to $60 USD / hour
Our client is looking for a Project Manager that has lead large scale projects with large teams. This person will be managing large scale projects in TN as well as potentially other…
Added 16 mins ago
Manager Automation
HCA Healthcare
Nashville, TN
Do you want to join an organization that invests in you as a Manager Automation? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support…
Added 16 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Nashville, TN
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 26 mins ago
Food Service - Dishwasher
SSA Group
Tampa, FL
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
Added 33 mins ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into…
Added 33 mins ago
Office Manager
The Davey Tree Expert Company
Villa Rica, GA
The Office Manager is responsible for overseeing the daily administrative, operational, and facility functions of our engineering and utility design office in Villa Rica, Georgia. Working…
Added 33 mins ago
W
.com Systems Operator S4
Walmart
LITHIA SPRINGS, GA
- $24.6 to $28.1 USD / hour
…user issues hardware and software report issues and status to manager leader or customer throughout the troubleshooting process Install monitor maintain and repair system hardware software…
Added 34 mins ago
Talent Management Manager - Performance Management
Graphic Packaging International, LLC
Atlanta, GA
We are seeking a strategic, results-oriented Talent Management Manager to shape the future of performance management and enable a high-performance culture at Graphic Packaging.
Added 34 mins ago
Product Owner, Digital Self-Service Products
Delta Air Lines, Inc.
Atlanta, GA
Three years previous experience as a Product Analyst, Product Owner, Product Manager or similar position
Added 34 mins ago
Second Line of Defense Business Process Controls Supervisor
UPS
ATLANTA, GA
…prepares integrated reporting inputs and status updates for manager review. The role helps support an integrated view of control health by bringing together governance outputs, monitoring…
Added 34 mins ago
Senior AI Engineer
MiniMed
Atlanta, GA
Set the technical standard. Establish reusable patterns for agent design, tool-calling, retrieval, and evaluation harnesses; review and quality-gate the work of other engineers on the team…
Added 34 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Atlanta, GA
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 53 mins ago
SO
Early Childhood Special Projects Manager / State Prog Admin Manager Sr
State of Minnesota
St. Paul, MN
- $44.8 to $64.46 USD / hour
Job Class: State Program Administrator, Manager Senior

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

Apply About employer

Report this job