Jobs in the United States

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Added 16 mins ago
Senior Creative Operations and Production Manager
Triple Whale
Remote, United States
We're looking for a Senior Creative Operations & Production Manager to lead the systems, workflows and production processes behind Triple Whale's in-house creative team. You'll oversee the…
Added 22 mins ago
A
Technical Program Manager Defense Systems
Actalent
Mukilteo, WA
- $140,000 to $160,000 USD / year
Support and lead technical reviews and formal program milestone reviews to ensure readiness and compliance with technical and contractual requirements.
Added 22 mins ago
S
Caregiver - Full Time
Sevita
Shoreline, WA
- Full-time
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 22 mins ago
AA
Manager, Enterprise PMO
Alaska Airlines
SeaTac, WA
- $120,400 to $180,600 USD / year
Lead the execution and value delivery of a portfolio of strategic initiatives, ensuring alignment to enterprise priorities and measurable business outcomes.
Added 22 mins ago
AC
International Demand Planning Analyst
Aston Carter
Kent, WA
- $34 to $35 USD / hour
Coordinate with vendors on product availability, lead times, and readiness to meet demand and production schedules.
Added 22 mins ago
S
Caregiver - Full Time
Sevita
Everett, WA
- Full-time
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 22 mins ago
Sr. Specialist, Employer Branding & Digital Content
Banfield Pet Hospital
Vancouver, WA
Manage cross-format content creation, research, scheduling, and publication/delivery across all channels (career site, LinkedIn, Glassdoor, social media, Industry partners etc.).
Added 22 mins ago
U
Senior Systems Engineer, AM&D Services & Products
Uber
Seattle, WA
- $171,000 to $190,000 USD / year
As a Senior Systems Engineer in our Autonomous Mobility & Delivery (AM&D) group, you will play a pivotal role in shaping the future of autonomous transportation at Uber.
Added 22 mins ago
AC
Sourcing Manager
Aston Carter
Seattle, WA
- $55 to $65 USD / hour
Lead multiple concurrent workstreams and projects, ensuring timely delivery of sourcing initiatives and RFP outcomes within tight timelines.
Added 22 mins ago
Technical Program Manager, Annapurna
Amazon
Seattle, WA
Annapurna Labs is implementing SAP S/4HANA as part of a strategic transformation program to support its end-to-end supply chain, from procurement and manufacturing through inventory…
Added 22 mins ago
Capital Project Manager V
Port of Seattle
Seattle, WA
Strategic Project Delivery – You are an expert in project and program management, with a proven ability to lead complex projects, communicate effectively with diverse stakeholders, drive…
Added 23 mins ago
EG
Program Manager
Eliassen Group
Olympia, WA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 36 mins ago
Model Development & Decision Science Director
Columbia Bank
Lake Oswego, OR
Lead a multi-level model development and decision science organization, with responsibility for talent development, succession planning, delivery quality, and team performance.
Added 36 mins ago
Instructor: Outdoor Products
Oregon State University
Bend, OR
The Outdoor Products degree program combines product commercialization, lands stewardship, and experiential learning to educate and inspire future leaders for the opportunities and…
Added 36 mins ago
Sweetener Terminal Manager - Portland, OR
ADM
Portland, OR
Identify employee training needs and participate in the development and delivery of required training.
Added 36 mins ago
EG
Program Manager
Eliassen Group
Salem, OR
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 37 mins ago
IL
Part Time Before/After School Program Teacher - Winthrop Harbor, IL
Innovation Learning, LLC.
Winthrop Harbor, IL
- $19 to $21 USD / hour
- Part-time
Location: School-Based Program Site - Westfield School in Winthrop Harbor, IL
Added 37 mins ago
IL
Part Time Before/After School Program Teacher - Parker, CO Area
Innovation Learning, LLC.
Parker, CO
- $20 to $24 USD / hour
- Part-time
Location/Schedules: School-Based Program Site
Added 44 mins ago
Nurse Aide in Training
Diversicare Healthcare Services & Diversicare Ther
Council Grove, KS
…Excellence. Our Service Standards are in place to offer support. They lead us to what matters most to our company: creating a warm, caring, safe and professional environment for our…
Added 45 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
Overland Park, KS
…assisting in the efficient and effective design, development, and delivery of all coding operations education components for Physician Services - Clinical Service Group. The education…
Added 45 mins ago
Medical Assistant
HCA Healthcare
Overland Park, KS
Medical Assistants who recently graduated (within the last 12 months) from a Medical Assisting training program must obtain Medical Assistant certification within 60 days of employment. OR
Added 45 mins ago
Associate Director for Impact Programs
University of Kansas
Lawrence, KS
…programs and services at the University of Kansas. Ensure all program activities and initiatives align with the unit’s mission, vision, and strategic…
Added 45 mins ago
Package Assembly Production Coordinator (Olathe, Kansas (KS), US, 66061)
SPX
Olathe, KS
Work with Stores personnel to sequence carts for efficient line-side delivery
Added 45 mins ago
EG
Program Manager
Eliassen Group
Topeka, KS
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 49 mins ago
UO
General GI Section Head (Open Rank Assistant-Associate Professor- Professor)
University of Colorado Denver
Aurora, CO
- $350,000 to $390,000 USD / year
…Director, Associate Division Directors, Medical Directors, Lead APP, and Endoscopy and Clinic nursing leadership assure the delivery of high-quality clinical care, efficient and effective…

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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