Jobs in the United States

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Added 8 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
Overland Park, KS
…Physician Services - Clinical Service Group. The education program components include coding and Health Information Management (HIM) initiatives. The Coding Operations Education Consultant…
Added 8 mins ago
Director of Sales
Audacy
Wichita, KS
Audacy Wichita is looking for an inspirational leader to lead the Audacy Wichita Team. In this role, you are the market lead setting culture, revenue goals and expectations, working closely…
Added 8 mins ago
Package Assembly Production Coordinator (Olathe, Kansas (KS), US, 66061)
SPX
Olathe, KS
Proactively communicate production or material issues that couls impact shipment dates, ensuring Project Managers have accurate, up-to-date information for customer communication
Added 8 mins ago
EG
Program Manager
Eliassen Group
Topeka, KS
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 13 mins ago
UO
AdaCAD Community Manager
University of Colorado Denver
Boulder, CO
- $62,400 to $66,000 USD / year
Establish, plan, convene, and lead project governance meetings for the AdaCAD advisory board, project team, and an international group of contributors at least 4 times per year.
Added 18 mins ago
VP Quality Risk Management
HCA Healthcare
Dickson, TN
The Vice President of Quality promotes high quality, patient-centered care by overseeing aspects of the Quality Management/Patient Safety Program(s) and Performance Improvement programs…
Added 18 mins ago
Corporate Trainer & Facilitator - Chattanooga, TN
Walden Security
Chattanooga, TN
…primary point of contact for the company-wide CPR certification…
Added 18 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
5+ years of program or project management experience
Added 18 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
5+ years of program or project management experience
Added 18 mins ago
T
Low Voltage Project Manager
TEKsystems
Nashville, TN
- $45 to $60 USD / hour
Our client is looking for a Project Manager that has lead large scale projects with large teams. This person will be managing large scale projects in TN as well as potentially other…
Added 19 mins ago
Manager Automation
HCA Healthcare
Nashville, TN
…They frequently meet with other ITG and Corporate department management, and may meet with company senior…
Added 19 mins ago
Senior Solution Architect
HCA Healthcare
Nashville, TN
Serves as project management or leadership role in managing work efforts
Added 19 mins ago
EG
Program Manager
Eliassen Group
Nashville, TN
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 35 mins ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into…
Added 35 mins ago
Business Development Manager, Digital Power
Siemens
Peachtree Corners, GA
Siemens is seeking a Business Development Manager to lead the development, launch, and growth of our Digital Power Certified Provider Program.
Added 35 mins ago
Office Manager
The Davey Tree Expert Company
Villa Rica, GA
…engineering teams (including Make-Ready Designers, Engineers, and Project Managers), ensuring high-functioning office operations, seamless onboarding, equipment management, and…
Added 35 mins ago
Safety & Health Spec/Advisor - Combined Cycle - GA Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
Implements, administers and maintains project Drug and Alcohol Substance Abuse Program. Develops and conducts employee safety and health training programs. Conducts detailed site safety and…
Added 35 mins ago
Traveling Heavy Equipment & Diesel Mechanic - Construction Job Details | Black & Veatch Family of Companies
Black & Veatch
Newnan, GA · Cartersville, GA · Carrollton, GA
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 35 mins ago
Safety & Health Administrator - Combined Cycle - GA Job Details | Black & Veatch Family of Companies
Black & Veatch
Newnan, GA
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 35 mins ago
Program Manager
ManpowerGroup
Alpharetta, GA
Our client, a leader in financial technology and payments operations, is seeking a Program Manager to join their team. As a Program Manager, you will be part of the Conversion Delivery…
Added 36 mins ago
Supply Chain Lead Finance Specialist
GE Vernova
Atlanta, GA
The Supply Chain Lead Finance Specialist will report to the CFO of the Control Solutions and Services (CSS) Business line in Gas Power.
Added 36 mins ago
Senior Director II, Engineering
The Coca-Cola Company
Atlanta, GA
The Senior Director II will lead through both direct authority and influence, partnering closely with Syrup Manufacturing Operations and building strong relationships across Supply Chain,…
Added 36 mins ago
Project Coordinator Sr - Distribution Support
Southern Company
Atlanta, GA
This position, Sr. Project Coordinator - Engineering, will support Georgia Power and SOCO by coordinating, guiding, and reviewing various activities associated with all aspects of the pole…
Added 36 mins ago
Management and Operations (Lead)
Centers for Disease Control and Prevention
Atlanta, GA
Added 36 mins ago
Talent Management Manager - Performance Management
Graphic Packaging International, LLC
Atlanta, GA
This role will lead the evolution of our performance management approach, moving toward meaningful practices that strengthen accountability, accelerate growth, and drive business results.

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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