Jobs in the United States

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Added 4 mins ago
CB
Delivery Driver
CW Bell Logistics LLC
Kent, WA
- Up to $25.75 USD / hour
Professional growth: we offer career growth opportunities such as moving into Lead Driver, Dispatcher, or Operations Manager roles, DOT/CDL certification, and professional development and…
Added 4 mins ago
CB
Delivery Driver
CW Bell Logistics LLC
Puyallup, WA
- Up to $25.25 USD / hour
Professional growth: we offer career growth opportunities such as moving into Lead Driver, Dispatcher, or Operations Manager roles, DOT/CDL certification, and professional development and…
Added 10 mins ago
Assistant Manager
EssilorLuxottica Group
Port Richey, FL
Partner with store manager to lead & develop team
Added 10 mins ago
MU
Bilingual Retail Store Manager I (65964)
Mobilelink USA LLC
Knoxville, TN
- $25,000 to $50,000 USD / year
The Retail Store Manager ("RSM") is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive…
Added 10 mins ago
MU
Bilingual Retail Store Manager I (65965)
Mobilelink USA LLC
Corpus Cristi, TX
- $40,000 to $60,000 USD / year
The Retail Store Manager ("RSM") is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive…
Added 10 mins ago
MU
Bilingual Retail Store Manager I (65966)
Mobilelink USA LLC
Winston-Salem, NC
- $40,000 to $60,000 USD / year
The Retail Store Manager ("RSM") is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive…
Added 10 mins ago
MU
Bilingual Retail Store Manager I (65968)
Mobilelink USA LLC
HOUSTON, TX
- $40,000 to $60,000 USD / year
The Retail Store Manager ("RSM") is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive…
Added 10 mins ago
MU
Bilingual Retail Store Manager I (65975)
Mobilelink USA LLC
PortAllen, LA
- $40,000 to $60,000 USD / year
The Retail Store Manager ("RSM") is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive…
Added 13 mins ago
Lead Product Manager, Channels
Humana
Washington, DC
To help deliver on this mission, we are seeking a Lead Product Manager to drive the expansion of Humana's enterprise Next Best Action (NBA) decisioning capability across new business…
Added 13 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Washington, DC
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
Added 13 mins ago
Data Center Facility Operations Area Director
Meta
Washington, DC
Influence and partner with other Area Directors and stakeholders to define the KPI and reliability framework for mission-critical facility operations in the region
Added 14 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Washington, DC
…considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform…
Added 14 mins ago
Sr Principal Legal Counsel - Direct Sourcing GOSC Legal
Medtronic
Washington, DC
Provide strategic legal advice and commercial transactional support within the Global Operations & Supply Chain (GOSC) Legal organization to a broad range of Medtronic business clients…
Added 14 mins ago
Senior Manager, Acquisition Planning and Contract Compliance
Washington Metropolitan Area Transit Authority
Washington, DC
The Sr. Manager, Acquisition Planning and Contract Compliance (Vendor-Managed Inventory and Inventory Contracts) manages a team of skilled professionals responsible for all pre-…
Added 14 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Washington, DC
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 14 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Washington, DC
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 15 mins ago
Manager, Revenue & Billing Operations
OpenLoop Health
Remote, United States
…this role, you will be responsible for overseeing our billing operations, accounts receivable (AR), and revenue recognition. This role will supervise and provide guidance to a team of…
Added 19 mins ago
G
Quality Assurance Manager
GPAC
Oakland City, IN
- $100,000 to $125,000 USD / year
Partner with production, maintenance, sanitation, and operations leadership to drive continuous improvement.
Added 20 mins ago
T
Lead Datacenter Cable Technician - Traveling
TEKsystems
Atlanta, GA
- $25 to $32 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
Added 20 mins ago
T
Lead Datacenter Cable Technician - Traveling
TEKsystems
Dallas, TX
- $25 to $32 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
Added 21 mins ago
TS
Plant Manager
The Scotts Miracle-Gro Company
Carrollton, KY
- $123,500 to $145,300 USD / year
We are looking for a Plant Manager to join our ScottsMiracle-Gro team in Carrollton, KY!
Added 21 mins ago
Technical Area Manager, re:Cycle Reverse Logistics
Amazon
Florence, KY
re:Cycle Reverse Logistics is looking for a Technical Area Manager for its Reverse Logistics operation based in Florence, KY. Our mission is to manage and scale information technology asset…
Added 21 mins ago
Technical Area Manager, re:Cycle Reverse Logistics
Amazon
Florence, KY
re:Cycle Reverse Logistics is looking for a Technical Area Manager for its Reverse Logistics operation based in Florence, KY. Our mission is to manage and scale information technology asset…
Added 22 mins ago
Project Delivery Lead
Montrose Environmental Group LLC
Frankfort, KY
…Consulting with a dotted line to the VP Ops Leader, you will partner with regional, operations, program, finance, and project controls leaders. This is a matrix leadership role: project…
Added 22 mins ago
Manager, Web Platform Owner
KPMG
Louisville, KY
KPMG is currently seeking a Manager, Web Platform Owner to join our Clients and Markets organization.

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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