Jobs in the United States

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Added 6 mins ago
AU
Security Officer Part Time Patrol Access Support
Allied Universal
De Soto, KS
- $22.28 USD / hour
- Part-time
…computer or tablet systems to document activities and support site operations. Join Allied Universal’s agile, reliable, innovative team, where caring for people, teamwork, and integrity…
Added 6 mins ago
Quality Coordinator
The Greenbrier Companies, Inc.
Kansas City, KS
…Satisfaction. Our Inclusion, Diversity, Engagement, Access and Leadership (IDEAL) commitment is rooted in these values, which lead to a culture where employees are engaged and feel good…
Added 6 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
Overland Park, KS
The Coding Operations Education Consultant (Work from Home) is responsible for assisting in the efficient and effective design, development, and delivery of all coding operations education…
Added 6 mins ago
IDP Power BI Data Analyst
Wichita State University
Wichita, KS
Added 7 mins ago
M
Retail-Sales Manager Fulltime
Michaels
TOPEKA, KS
- Full-time
…customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales…
Added 7 mins ago
General Manager, Licensed Cosmetologist
Madison Reed
San Francisco, CA · 551 Grant AveSan Francisco, CA
Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
Added 7 mins ago
Package Assembly Production Coordinator (Olathe, Kansas (KS), US, 66061)
SPX
Olathe, KS
…in the successful execution of our cooling tower production operations. Under direct supervision, you will coordinate the planning, scheduling, and monitoring of materials and production…
Added 7 mins ago
EG
Cloud Engineer
Eliassen Group
Topeka, KS
- $70 to $88 USD / hour
Provide technical leadership across Agile teams, establishing standards for design, development, and operational excellence.
Added 11 mins ago
UO
Open Rank- Assistant Professor, Associate Professor of Clinical Practice
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
Demonstrated commitment and leadership ability, with capacity for program building.
Added 11 mins ago
UO
Open Rank-Instructor, Sr. Instructor, Assistant, Associate, Professor
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
Engage in the academic mission of the Division and develop a robust research program in any of the pillar areas of the Division
Added 11 mins ago
UO
Open Rank - Assistant, Associate, Professor (tenure-eligible)
University of Colorado Denver
Aurora, CO
- $130,000 to $185,000 USD / year
…candidate's qualifications, research focus, and alignment with program needs, appointments may be made in either…
Added 11 mins ago
UO
AdaCAD Community Manager
University of Colorado Denver
Boulder, CO
- $62,400 to $66,000 USD / year
…design research. We aim for the community manager to join our leadership team to provide extra support for outreach; engagement with our board; and providing support for our contributors in…
Added 11 mins ago
UO
Facilities Engineer
University of Colorado Denver
Boulder, CO
- $86,000 to $96,000 USD / year
…management, capital construction, housekeeping and grounds-keeping operations. HFS has approximately 200 full-time employees and approximately 60 part-time and student staff, who all strive…
Added 11 mins ago
UO
Advanced Practice Provider (APP)/(PA/NP/APRN)/Medicine/ Pulmonary, Allergy, and
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
within the In-Patient Pulmonary Vascular Disease program in the Comprehensive Lungs and Breathing (CLB) Program of the University of Colorado Hospital. The position would hold the title of…
Added 11 mins ago
UO
General GI Section Head (Open Rank Assistant-Associate Professor- Professor)
University of Colorado Denver
Aurora, CO
- $350,000 to $390,000 USD / year
…Medical Directors, Lead APP, and Endoscopy and Clinic nursing leadership assure the delivery of high-quality clinical care, efficient and effective clinical operations, academic…
Added 11 mins ago
UO
Business Intelligence Developer - Financial Analyst
University of Colorado Denver
Aurora, CO
- $81,522 to $100,247 USD / year
Work closely with finance, operations, and leadership teams to ensure alignment and clarity in financial reporting.
Added 16 mins ago
BP
Practice Manager - Collierville
Banfield Pet Hospital
Collierville, TN
- $62,450 to $90,205 USD / year
In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the…
Added 16 mins ago
Same Day Surgery Nurse Manager
HCA Healthcare
Hermitage, TN
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Added 16 mins ago
HF
Retail Sales Supervisor
Harbor Freight Tools
Clarksville, TN
- $18.75 USD / hour
…what you do! This role is perfect for you if you have recent leadership experience and are passionate about a career in…
Added 16 mins ago
Principal Supplier Strategist / Small Business Advocate
Leidos
Knoxville, TN
Reporting directly to the Vice President, Material and Procurement Operations, this role will lead Sector supplier strategy, strategic sourcing, long-term agreements, supply base…
Added 17 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training…
Added 17 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Nashville, TN
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Added 17 mins ago
T
AV Cable Technician
TEKsystems
Nashville, TN
- $22 to $26 USD / hour
Communicating project updates to site leadership
Added 17 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
…environments, and elevating critical one-way door decisions to senior leadership. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong…
Added 17 mins ago
EHS Specialist
Utilities Service, LLC
Nashville, TN
Analyze and evaluate EHS program data toidentifytrends, risks, and improvement opportunities. - Task Allocation: 25%

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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