Jobs in the United States

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Added 15 mins ago
BP
Practice Manager - Collierville
Banfield Pet Hospital
Collierville, TN
- $62,450 to $90,205 USD / year
In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the…
Added 15 mins ago
Sr HR Analyst
Delek US Holdings
Brentwood, TN
…headcount, employee expenses, talent acquisition, development program completion, employee certifications, and other workforce…
Added 15 mins ago
Summer 2027 Internship/Co-Op (Nuclear Uniform Curricula Program (NUCP)) - 518914
Tennessee Valley Authority
CHATTANOOGA, TN
Enrolled with a college program that has a signed Agreement of Understanding with TVA covering a NUCP discipline (Operations, Radiation Protection, Maintenance or Chemistry) and meeting the…
Added 16 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
…multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the…
Added 16 mins ago
Assistant Store Manager, Jewelry
Brilliant Earth
Pasadena, CA
Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - Pasadena, CA
Added 16 mins ago
Assistant Store Manager, Jewelry
Brilliant Earth
San Francisco, CA
Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - San Francisco, CA
Added 16 mins ago
Manager Automation
HCA Healthcare
Nashville, TN
Do you want to join an organization that invests in you as a Manager Automation? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support…
Added 28 mins ago
Assistant Manager
AEG Vision
Tucson, AZ
Values collaboration, authenticity, and continuous learning.
Added 32 mins ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into…
Added 32 mins ago
W
.com Systems Operator S4
Walmart
LITHIA SPRINGS, GA
- $24.6 to $28.1 USD / hour
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 33 mins ago
Clinical Associate
Abbott
Rome, GA
Gaining foundational knowledge of EP through a structured training program with a strong emphasis on hands-on learning and practical application.
Added 33 mins ago
Field Marketing Project Manager
CGI Technologies and Solutions, Inc.
Atlanta, GA
Our client, a major brand here in Atlanta, is seeking a Field Marketing Project Manager to join their team. This person will be responsible for providing day to day coordination and…
Added 33 mins ago
Account Manager - Atlanta, GA
The Raymond Corporation
Atlanta, GA
As an Account Manager, your role is pivotal in driving our success by cultivating new accounts and nurturing existing ones. Your primary responsibility is to provide material handling and…
Added 47 mins ago
PC
Senior Grant Writer
Pillars Community Health
La Grange, IL
- $35,625 to $40,625 USD / year
Serve as project manager for larger grants as assigned, working with External Affairs, Finance and Program staff. Responsibilities include establishing and executing work plans for program…
Added 52 mins ago
AC
Bilingual HR Manager
Aston Carter
Hopkins, MN
- $48.08 to $57.7 USD / hour
Human Resources Manager (Bilingual Spanish/English)
Added 52 mins ago
SO
Early Childhood Special Projects Manager / State Prog Admin Manager Sr
State of Minnesota
St. Paul, MN
- $44.8 to $64.46 USD / hour
Job Class: State Program Administrator, Manager Senior
Added 53 mins ago
07 Manager - MP - Marketing
Nilfisk, Inc.
Plymouth, MN
We are seeking an experienced Field Marketing Manager to develop and execute marketing strategies that drive growth, demand generation, customer engagement, and product commercialization…
Added 53 mins ago
Workforce Development Manager
Essentia Health
Duluth, MN
This Workforce Development Manager will use workforce data to identify gaps across Essentia Health’s physician, advanced practice, clinical, and non-clinical workforce before they become…
Added 53 mins ago
Data Science Specialist
Stride, Inc.
Saint Paul, MN
· Validate enrollment, attendance, demographic, and program participation data.
Added 53 mins ago
Practice Manager 2 - Pediatrics Clinic
Minnesota Visiting Nurse Agency
Minneapolis, MN
Attends to personal and professional learning needs
Added 53 mins ago
Area Sales Manager - Northern Plains- Ottava Surgical Robotics
J&J Family of Companies
Minneapolis, MN
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 53 mins ago
New Product Development Program Manager
Trane Technologies
Minneapolis, MN
Thermo King has an exciting new opportunity to join our organization as a New Product Development Program Manager . This role will lead cross–functional product development teams to deliver…
Added 56 mins ago
School Psychologist | Cicero, Illinois
Soliant Health
Cicero, IL
…highlighted by strong leadership - the district notes their case manager and clinical team are outstanding and…
Added 1 hour ago
UO
Open Rank - Tenure-Track Law Professor
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…seriously. Our curriculum, research centers, and experiential learning opportunities are designed to prepare students for success in today's changing legal…
Added 1 hour ago
Product Manager
Uber Freight
Chicago, IL · San Francisco, CA
As a Product Manager at Uber Freight, you will own a critical domain across our ecosystem - spanning AI & algorithmic optimization, marketplace liquidity and integrity, financial systems,…

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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