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Added 6 mins ago
Medical Assistant PRN
HCA Healthcare
Olathe, KS
Coordinate patient physicals and work place injuries for partner accounts
Added 6 mins ago
M
Retail-Sales Manager Fulltime
Michaels
TOPEKA, KS
- Full-time
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Added 7 mins ago
Package Assembly Production Coordinator (Olathe, Kansas (KS), US, 66061)
SPX
Olathe, KS
Partner with Supervisors and Team Leads to manage tower rework activities effectively
Added 7 mins ago
FM
PACU RN - Post Anesthesia Care Unit - Travel Nurse
Fusion Medical Staffing
Bridgeport, WV
- $1,987.91 to $2,114.8 USD / week
Comprehensive medical, dental, and vision insurance with first day coverage
Added 7 mins ago
FM
Travel Sonographer / Ultrasound Tech (High Risk)
Fusion Medical Staffing
Rockford, IL
- $2,060.33 to $2,368.2 USD / week
Comprehensive medical, dental, and vision insurance with first day coverage
Added 7 mins ago
FM
ER RN - Emergency Department - Travel Nurse
Fusion Medical Staffing
Rockford, IL
- $1,839.35 to $1,956.76 USD / week
Comprehensive medical, dental, and vision insurance with first day coverage
Added 7 mins ago
FM
Travel Nuclear Medicine Technologist
Fusion Medical Staffing
Rockford, IL
- $921.33 to $1,059 USD / week
Comprehensive medical, dental, and vision insurance with first day coverage
Added 10 mins ago
OS
Retail Store Lead Merchandiser -- Full Time - NEW STORE OPENING!
Ocean State Lot
Hamilton, NY
- $18.75 to $19.75 USD / hour
- Full-time
Comprehensive Health & Wellness: Rest easy with Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
Added 10 mins ago
OS
Retail Store Supervisor - (Key Carrier) - Full Time - NEW STORE OPENING!
Ocean State Lot
Hamilton, NY
- Full-time
Comprehensive Health & Wellness: Rest easy with Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
Added 10 mins ago
OS
Retail Store Area Team Leader (Assistant Team Leader)-New Store Opening!
Ocean State Lot
Hamilton, NY
- $26.5 to $29.5 USD / hour
Comprehensive Health & Wellness: Rest easy with Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
Added 11 mins ago
UO
(TRACK Team) Advanced Practice Provider (APP) (PA/NP/APRN) Pediatrics - Open Ran
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
…including clinical obligations providing pediatric provider coverage at Vail Health in a remote, community hospital setting. This position will include day and nocturnist shifts and…
Added 11 mins ago
UO
General GI Section Head (Open Rank Assistant-Associate Professor- Professor)
University of Colorado Denver
Aurora, CO
- $350,000 to $390,000 USD / year
Additionally, they will provide nights/weekends call coverage at the University of Colorado Hospital and affiliate hospitals (Denver Veterans Affairs Hospital, Denver Health Medical Center)…
Added 16 mins ago
Account Manager III, Commercial Lines - Aviation
Hub International
Franklin, TN
Reviews contracts and agreements for insurance coverage compliance
Added 16 mins ago
Account Manager I, Commercial Lines - Aviation
Hub International
Franklin, TN
Review contracts and agreements for insurance coverage compliance and addresses coverage issues
Added 16 mins ago
Fleet Maintenance Manager
Republic Services
Memphis, TN
Comprehensive medical benefits coverage, dental plans and vision coverage.
Added 16 mins ago
Systems Engineer Enterprise Search
AutoZone, Inc.
Memphis, TN
Partner with product managers, business stakeholders, and cross-functional engineering teams to understand search requirements and translate them into high-quality technical solutions.
Added 16 mins ago
Quality Review Specialist, NA DSP Performance Ops Team
Amazon
Nashville, TN
The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall…
Added 16 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
…Partners teams, ensuring changes are clearly communicated so partner teams can update their materials…
Added 16 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Nashville, TN
…business judgment who serves as both the tactical and strategic partner to cross-functional teams supporting Delivery Service Partner (DSP) and DA onboarding and eligibility. The Sr.…
Added 16 mins ago
Recordkeeping Risk Manager, Worldwide Recordkeeping Team (WWRK)
Amazon
Nashville, TN
Added 16 mins ago
Specialty Representative/ Senior Specialty Representative – Bone Health - Nashville, TN (Overlay)
Amgen
Nashville, TN
Partner with other colleagues to share best practices and seek to learn and grow as a Specialty Representative/Senior Specialty Representative
Added 16 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
…international impact on the business? The Worldwide Delivery Service Partner (DSP) Product and Strategy organization is seeking a Senior Program Manager to define and execute our global…
Added 17 mins ago
Human Resources Business Partner
HCA Healthcare
Nashville, TN
Do you want to join an organization that invests in you as a Human Resources Business Partner? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs…
Added 17 mins ago
Recruiter Team V
HCA Healthcare
Nashville, TN
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Added 17 mins ago
Assistant Store Manager, Jewelry
Brilliant Earth
Pasadena, CA
Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.

Amazon

Manager, SLS Performance Ops Quality & Training, Global SLS

Nashville, TN, United States

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Job details

Posting language: English
Posted: May 22, 2026

Original job description

Description

The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions. This is a people manager role responsible for building, developing, and leading a high-performing team. The role owns two key pillars: (1) the quality of Specialist event and case work, (2) closed-loop reduction of escalations and rejected dispute approvals and (2) ensuring Scorecard changes and improvements are effectively scaled and communicated across the DSP Organization, Business Coach (BC), Ops Partners, and DSP/DA Training teams.

As the Performance Operations organization prepares to launch and roll out its Global Scorecard Product, this role will be instrumental in scaling the Perf Ops Quality Program and Training Materials globally. The successful candidate will help define and operationalize quality standards that translate across geographies, ensuring consistency and excellence as the product expands into new markets.

Additionally, this role will drive the optimization of Ops functions through ML and AI automation, identifying opportunities to reduce manual effort, improve accuracy, and increase operational efficiency. The successful candidate will be a builder who thrives in ambiguity, is passionate about operational excellence, and can drive measurable improvements across multiple teams. They will bring deep experience in quality program management, strong analytical skills, and the ability to influence without authority. This leader will serve as the central point of coordination between the Scorecard team, Operations Specialist and downstream partners, ensuring accuracy, clarity, and timely dissemination of updates to external-facing resources such as Metric Guides and Companion tools to limit metric confusion and enable self-service learning and coaching tools.

Key job responsibilities

Lead, coach, and develop a team of quality specialists and program managers, fostering a culture of ownership, continuous improvement, and operational excellence
Own the end-to-end quality assurance program for Specialist event and case work, ensuring accuracy, consistency, and adherence to standards
Design and continuously improve QR frameworks, calibration processes, and audit methodologies
Lead QR calibration sessions with Ops Leaders and LMAQ partners to align on quality expectations and scoring consistency
Analyze quality trends, identify root causes of defects, and develop corrective action plans
Establish and track quality KPIs, providing regular reporting and insights to leadership
Lead the scaling of Scorecard information and best practices across the DSP Organization, Business Coach, and Ops Partners teams, ensuring changes are clearly communicated so partner teams can update their materials accordingly
Drive improvements to external-facing resources such as Metric Guides, DSP Companion tools, and other DSP reference materials
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Identify and drive opportunities to optimize Ops functions through ML and AI automation, partnering with technology teams to evaluate, pilot, and scale AI-driven solutions

Basic Qualifications

Bachelor's degree
5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of cross functional project delivery experience
5+ years of working cross functionally with tech and non-tech teams experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

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