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Added 1 min ago
Industrial & Manufacturing MEP Senior Project Manager
Turner & Townsend
Wilton, CT
The Senior Project Manager, MEP in I&M provides consulting services for an assigned market or high-profile client account to help achieve the company's strategic business objectives. This…
Added 1 min ago
Senior Sourcing Agent , Procurement - Materials & Equipment (Hybrid Schedule)
Eversource Energy
Berlin, CT
…dollar/complexity purchases. The Sr. Sourcing Agent supports the company’s strategic direction and assists with building an organization that will expertly execute procurement control…
Added 1 min ago
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Consulting Program Manager - Healthcare
Oracle
Hartford, CT
- $97,800 to $209,500 USD / year
…development and in-depth product knowledge to advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of…
Added 14 mins ago
Credit Manager - Energy, Infrastructure and Project Finance
Celtic Bank
Remote, United States
The Credit Manager is responsible for leading the underwriting and portfolio management team with a primary focus on people leadership, asset quality, and credit risk mitigation across the…
Added 14 mins ago
BSA & AML Compliance Analyst
Celtic Bank
Remote, United States
…Suspicious Activity Reports (SARs). You will report to the BSA Manager. Below is a list of tasks you may experience, but not limited to, within the…
Added 14 mins ago
Strategic Performance Manager - Plant Engineering
Amentum
Richland, WA
The Plant Engineering organization provides engineering oversight, program support, and qualified staff to support the Hanford Tank Waste Treatment and Immobilization Plant (WTP) mission.…
Added 14 mins ago
AA
Intern - BI Analyst (Summer 2027)
Alaska Airlines
Renton, WA
- $30 USD / hour
Under the direction of the manager and team leads, focuses on analytical experiments and models that blend data sources for creative insights into business problems and to align performance…
Added 14 mins ago
Senior Product Manager - Tech, Fulfilment by Amazon, Selling Partner Services
Amazon
Bellevue, WA
…number. That assumption now constrains some of the largest strategic bets Amazon is making: a global inventory pool that lets sellers stock once and sell everywhere, multi-box fulfillment…
Added 14 mins ago
Strategic Operations Program Manager, Amazon Leo, Satellite Vehicle Engineering
Amazon
Redmond, WA
We are seeking a Strategic Operations Program Manager (PM) to join the Satellite Vehicle Engineering (SVE) team. In this role, you will support the lead SVE Strategic Ops PM and broader…
Added 15 mins ago
Senior Risk Manager - Inventory Trust, Inventory Evaluation
Amazon
Seattle, WA
Communicate program status, risks, and strategic recommendations to senior leadership through crisp written narratives and business reviews
Added 15 mins ago
5G BTS Field Engineer
CED Systems
Portland, OR
We are deploying infrastructure for 5G Networks. A telecommunications organization focused on efficient and strategic support to the nationwide 5G deployment, helping OEMs and operators…
Added 25 mins ago
Manager, Customer Success, Public Sector
Corelight
United States
…government environments. The role combines people leadership, strategic customer engagement, and operational execution. You'll partner with federal Sales, Technical Account Management,…
Added 31 mins ago
General/Interdisciplinary Engineer, Senior
HX5, LLC
US-UT-Ogden, UT
…role will work closely with the Information System Security Manager (ISSM) to ensure systems meet all DoD and Air Force cybersecurity requirements, align with the Risk Management Framework…
Added 34 mins ago
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Procurement Training & Contract Management Advisor
TEKsystems
Rosemead, CA
- $60 to $80 USD / hour
10+ years of experience in procurement, strategic sourcing, contract management, supply chain, or related functions.
Added 34 mins ago
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Senior IT & Business Project Manager
TEKsystems
Fairfield, CA
- $80 USD / hour
We are hiring for a Senior IT & Business Project Manager to lead a high-impact healthcare interoperability initiative driven by new regulatory requirements from the California Department of…
Added 35 mins ago
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People Services Associate
TEKsystems
Santa Monica, CA
- $28 to $34.47 USD / hour
HR support: answering employee and manager questions about HR policies and processes
Added 35 mins ago
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Technical Product Manager
TEKsystems
Torrance, CA
- $68.02 USD / hour
…to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision…
Added 35 mins ago
AC
Supply Chain Planner
Aston Carter
Torrance, CA
- $35 to $45 USD / hour
Two (2) or more years of related experience in roles such as Material Planner, Production Planner, Buyer, Program Manager, Operations Lead, or similar supply chain functions.
Added 35 mins ago
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Data Program Manager
TEKsystems
Cupertino, CA
- $65 to $75 USD / hour
We are looking for an experienced Data Program Manager to lead a strategic initiatives across eCommerce, Issuer Products and Engineering Analytics. As a Data Program Manager, you will…
Added 35 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Sacramento, CA
- $97,800 to $209,500 USD / year
…development and in-depth product knowledge to advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of…
Added 38 mins ago
Project Manager - 2000915
Catholic Charities, Archdiocese of New York
NY · New York, NY
Under the direction of the Division Director, the Project Manager: Alianza Program Initiatives will directly support the operations and administration of Alianza's portfolio of programs in…
Added 46 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA
Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
Added 46 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA · Arlington, VA
- Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
Added 47 mins ago
OS
Sr. Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a Senior Program Manager to join the team. The technical expert filling this position will be a trusted advisor and consultant to the government that supports…
Added 47 mins ago
UO
Divisional Affairs Manager
University of Colorado Denver
Boulder, CO
- $65,000 to $80,000 USD / year
The College of Arts and Sciences at CU Boulder invites applications for the Divisional Affairs Manager position! This role for the Division of Social Sciences reports to the Senior…

Closed listing

Amazon

Manager, Conversation Design, Amazon Customer Service

Seattle, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

About employer

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Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

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