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Added 1 min ago
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Consulting Program Manager - Healthcare
Oracle
Hartford, CT
- $97,800 to $209,500 USD / year
…advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of projects across Oracle Health’s internal development…
Added 2 mins ago
TC
Full-Time Merchandise Coordinator / Key Carrier
TJX Companies
Greenville, NC
- $14.75 to $15.25 USD / hour
- Full-time
…contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match;…
Added 3 mins ago
Construction Manager - Rail
STV Incorporated
Richmond, VA
The Construction Manager's role is observational and does not relieve the contractor of responsibility for its QC/QA program or quality of work.
Added 8 mins ago
Whale's Rib Line Cook
Flanigan's Enterprises
Deerfield Beach, FL
Communicates ticket times, executes food flow from kitchen to guests, and reports potential issues to Manager on duty
Added 12 mins ago
Food Services Director
Cedar Crest at North Florida (2)
Gainesville, FL
Comprehensive medical, dental, and vison insurance
Added 12 mins ago
OC
Oil Changers Team Member (831)
Oil Changers
El Paso, TX
- $11 to $11.5 USD / hour
Tip Program: A collection of all tips reviewed via credit card transactions distributed amongst all crew members, excluding the store manager. The amount of tips that go to each crew member…
Added 14 mins ago
AU
Security Flex Officer - Patrol Coverage
Allied Universal
Spokane Valley, WA
- $20.77 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 14 mins ago
Strategic Performance Manager - Plant Engineering
Amentum
Richland, WA
The Plant Engineering organization provides engineering oversight, program support, and qualified staff to support the Hanford Tank Waste Treatment and Immobilization Plant (WTP) mission.…
Added 14 mins ago
Operations Manager II - Shift Operations Manager
Amentum
Richland, WA
The Operations Manager is fully responsible for managing operations activities associated with plant equipment and systems within their organizational entity. The Operations Manager is…
Added 14 mins ago
Senior Program Manager, Amazon Flex BOSS
Amazon
Bellevue, WA
…experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.)Team, you will own strategy and initiatives…
Added 14 mins ago
Sr Progrm Mgr Spl Returns, Worldwide Returns and Recommerce - Reverse Logistics Services
Amazon
Bellevue, WA
…ambiguous opportunities where you may need to flex and operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish…
Added 14 mins ago
Senior Product Manager - Tech, Fulfilment by Amazon, Selling Partner Services
Amazon
Bellevue, WA
…fulfillment centers, and ship changes that compound across every program built on top of inventory identity. If you want to work on infrastructure that reshapes how Amazon's entire…
Added 14 mins ago
Strategic Operations Program Manager, Amazon Leo, Satellite Vehicle Engineering
Amazon
Redmond, WA
We are seeking a Strategic Operations Program Manager (PM) to join the Satellite Vehicle Engineering (SVE) team. In this role, you will support the lead SVE Strategic Ops PM and broader…
Added 14 mins ago
Senior Risk Manager - Inventory Trust, Inventory Evaluation
Amazon
Seattle, WA
We are seeking a bold, data-driven Sr. Risk Manager to lead the programmatic clearance of WW bad actor and bad inventory a scale. You will be building and scaling the mechanisms that…
Added 14 mins ago
Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Seattle, WA
Added 14 mins ago
Registered Nurse Manager
Veterans Affairs, Veterans Health Administration
Seattle, WA
Added 14 mins ago
CF
Membership and Community Engagement Manager
Center for Volunteer & Nonprofit Leadership (CVNL)
San Rafael, CA
- $87,000 to $93,000 USD / year
The Membership and Community Engagement Manager is CVNL's main point of connection to nonprofits across the North Bay. This role builds the relationships that make CVNL's membership,…
Added 25 mins ago
HR Coordinator
E11EVEN Club Hotel & Residences
Miami, FL
…Department in daily administrative functions. Assist the General Manager and Director of Human Resources with key responsibilities for both offices, which includes new hire administration,…
Added 28 mins ago
EM
Guest Services Rep Part Time-104020
ESA Management, LLC
Orlando, FL
- Part-time
…reporting of all safety and security issues directly to the manager or to the appropriate…
Added 28 mins ago
EM
Guest Services Rep Part Time-104020
ESA Management, LLC
Orlando, FL
- Part-time
…reporting of all safety and security issues directly to the manager or to the appropriate…
Added 28 mins ago
EM
Guest Services Rep Part Time-104020
ESA Management, LLC
Miami, FL
- Part-time
…reporting of all safety and security issues directly to the manager or to the appropriate…
Added 30 mins ago
General/Interdisciplinary Engineer, Senior
HX5, LLC
US-UT-Ogden, UT
…role will work closely with the Information System Security Manager (ISSM) to ensure systems meet all DoD and Air Force cybersecurity requirements, align with the Risk Management Framework…
Added 30 mins ago
Safety & Training Specialist
HX5, LLC
US-OH-Cleveland, OH
The Safety & Training Specialist, under general direction from the Safety & Quality Manager, will assist in developing, enforcing, monitoring and the implementation of the Safety, Health,…
Added 32 mins ago
A
Part Sales Manager – Full Time
AutoZone
Sinking Spring, PA
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 34 mins ago
AU
Security Officer Flex Patrol Driver Alarm Review
Allied Universal
Hollywood, CA
- $23.38 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…

Closed listing

Amazon

Manager, Conversation Design, Amazon Customer Service

Seattle, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

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Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

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