Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Construction Manager - Rail
STV Incorporated
Richmond, VA
The Construction Manager's role is observational and does not relieve the contractor of responsibility for its QC/QA program or quality of work.
Added 12 mins ago
IT Operations Manager
Celtic Bank
Remote, United States
The IT Operations Manager plays a critical role in ensuring the stability, security, and performance of Celtic Bank’s technology environment. This hands-on leadership position combines…
Added 12 mins ago
AA
Intern - Software Delivery Platform (Summer 2027)
Alaska Airlines
SeaTac, WA
- $30 USD / hour
This internship is for summer 2027. Our internships are full-time for 12 weeks, and we offer two program timelines to align with different academic calendars.
Added 12 mins ago
Strategic Performance Manager - Plant Engineering
Amentum
Richland, WA
The Plant Engineering organization provides engineering oversight, program support, and qualified staff to support the Hanford Tank Waste Treatment and Immobilization Plant (WTP) mission.…
Added 12 mins ago
Operations Manager II - Shift Operations Manager
Amentum
Richland, WA
The Operations Manager is fully responsible for managing operations activities associated with plant equipment and systems within their organizational entity. The Operations Manager is…
Added 12 mins ago
Fire Protection Engineer
Amentum
Richland, WA
The Fire Protection Engineer (FPE) fulfills a key role in the development and administration of the WTP Fire Protection Program (FPP) within the Direct Feed LAW (DFLAW) Operating Island.
Added 12 mins ago
AA
Intern - BI Analyst (Summer 2027)
Alaska Airlines
Renton, WA
- $30 USD / hour
This internship is for summer 2027. Our internships are full-time for 12 weeks, and we offer two program timelines to align with different academic calendars.
Added 12 mins ago
Senior Program Manager, Amazon Flex BOSS
Amazon
Bellevue, WA
…experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.)Team, you will own strategy and initiatives…
Added 12 mins ago
Sr Progrm Mgr Spl Returns, Worldwide Returns and Recommerce - Reverse Logistics Services
Amazon
Bellevue, WA
…waste. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause…
Added 12 mins ago
Senior Product Manager - Tech, Fulfilment by Amazon, Selling Partner Services
Amazon
Bellevue, WA
Drive cross-organization alignment across four engineering organizations that each own critical pieces of the architecture. You are the person who ensures they move together, resolves…
Added 12 mins ago
Strategic Operations Program Manager, Amazon Leo, Satellite Vehicle Engineering
Amazon
Redmond, WA
We are seeking a Strategic Operations Program Manager (PM) to join the Satellite Vehicle Engineering (SVE) team. In this role, you will support the lead SVE Strategic Ops PM and broader…
Added 12 mins ago
Senior Risk Manager - Inventory Trust, Inventory Evaluation
Amazon
Seattle, WA
We are seeking a bold, data-driven Sr. Risk Manager to lead the programmatic clearance of WW bad actor and bad inventory a scale. You will be building and scaling the mechanisms that…
Added 13 mins ago
5G BTS Field Engineer
CED Systems
Portland, OR
Associates Degree in Electronics and Communication Engineering or related field preferred. High School diploma and equivalent related experience considered.
Added 18 mins ago
BAKERY/CLERK
The Kroger Co.
Anchorage, AK
Bakery Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards.
Added 29 mins ago
General/Interdisciplinary Engineer, Senior
HX5, LLC
US-UT-Ogden, UT
HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a…
Added 29 mins ago
Safety & Training Specialist
HX5, LLC
US-OH-Cleveland, OH
The Safety & Training Specialist, under general direction from the Safety & Quality Manager, will assist in developing, enforcing, monitoring and the implementation of the Safety, Health,…
Added 33 mins ago
TW
Sr Controls Engineer
The Walt Disney Company
Anaheim, CA
- $130,800 to $159,800 USD / year
This position reports to the Sr Manager, Sustaining Engineering.
Added 33 mins ago
Manager, Ops KPI, Ramp - Austin, TX - (M3)
Applied Materials
Austin, TX · Austin
Ensures that all phases of project, program and/or process development are documented and that information required in other functional areas is reported, disseminated, or transferred, as…
Added 33 mins ago
Manager Program Analyst
SAIC
El Segundo, CA
SAIC's Horizon program is seeking you, our latest Manager, Program Analyst to support the U.S. Space Forces mission of delivering warfighter capability via the Space Systems Command's Space…
Added 33 mins ago
T
Technical Product Manager
TEKsystems
Torrance, CA
- $68.02 USD / hour
This individual will partner with Product Owners, Engineering, UX, CX, Analytics, and business stakeholders to define requirements, prioritize features, manage delivery, and ensure…
Added 33 mins ago
T
Data Program Manager
TEKsystems
Cupertino, CA
- $65 to $75 USD / hour
We are looking for an experienced Data Program Manager to lead a strategic initiatives across eCommerce, Issuer Products and Engineering Analytics. As a Data Program Manager, you will…
Added 33 mins ago
GC
Superintendent
Griffith Company
San Diego, CA
- $130,000 to $200,000 USD / year
Assist project manager in conducting effective pre-construction/pre-planning meetings.
Added 33 mins ago
Senior Operations Manager
CACI International
Los Angeles, CA
Serve as the senior leader responsible for engineering team coordination, scheduling, and resource alignment across CONUS base modernization efforts. As an Operations Manager, you’ll…
Added 33 mins ago
UH
Facilities Manager - Community Clinic
UCLA Health
Los Angeles, CA
- $119,700 to $272,700 USD / year
…operation of an all-inclusive preventative and reactive maintenance program and service, for the approximately 280 subject outlying UCLA Health Community Clinic locations. This will include…
Added 44 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA
…care, customer engagement, data teams) and external vendor engineering and product teams to resolve dependencies and deliver shared outcomes. You should be comfortable owning product…

Closed listing

Amazon

Manager, Conversation Design, Amazon Customer Service

Seattle, WA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Posting language: English
Posted: Oct 17, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

About employer

More about this job

Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

Report this job