Jobs in the United States

25+ jobs

Save this search

Added 12 mins ago
Senior Product Manager - Tech, Fulfilment by Amazon, Selling Partner Services
Amazon
Bellevue, WA
We are looking for a Senior PMT to drive the vision for FBA Identity - a foundational transformation of how Amazon identifies, tracks, and fulfills physical products. You will own the…
Added 32 mins ago
T
Procurement Training & Contract Management Advisor
TEKsystems
Rosemead, CA
- $60 to $80 USD / hour
…procurement training programs, contract knowledge resources, and process improvement initiatives. This individual will serve as a subject matter expert, helping procurement professionals…
Added 32 mins ago
T
Senior IT & Business Project Manager
TEKsystems
Fairfield, CA
- $80 USD / hour
We are hiring for a Senior IT & Business Project Manager to lead a high-impact healthcare interoperability initiative driven by new regulatory requirements from the California Department of…
Added 32 mins ago
T
People Services Associate
TEKsystems
Santa Monica, CA
- $28 to $34.47 USD / hour
Act as the first point of contact for HR and recruitment inquiries, providing excellent customer service and accurate policy/process guidance.
Added 33 mins ago
T
Technical Product Manager
TEKsystems
Torrance, CA
- $68.02 USD / hour
…to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision…
Added 33 mins ago
T
Data Program Manager
TEKsystems
Cupertino, CA
- $65 to $75 USD / hour
We are looking for an experienced Data Program Manager to lead a strategic initiatives across eCommerce, Issuer Products and Engineering Analytics. As a Data Program Manager, you will…
Added 1 hour ago
Product Manager
HCA Healthcare
Nashville, TN
…integrity. We care like family! Jump-start your career as a Product Manager today with HCA…
Added 2 hours ago
NL
Assistant Nurse Manager - Operating Room, Evenings
NYU Langone Medical Center
Mineola, NY
- $151,049.99 to $158,601.45 USD / year
…goals of the institution, departments of nursing, unit, or program. Assists the nurse manager to develop and sustain an environment of excellence in patient/family service, growth and…
Added 2 hours ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHATHAM, NY
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 2 hours ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
BEDFORD, NH
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 2 hours ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
KEARNEY, NE
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 2 hours ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
NILES, IL
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 3 hours ago
Technical Accountant
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 3 hours ago
BC
Housing Coordinator (Bilingual)
Brilliant Corners
Remote, United States
- $24.04 to $29.14 USD / hour
…County - this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential…
Added 3 hours ago
BC
Housing Coordinator
Brilliant Corners
Remote, United States
- $24.04 to $29.14 USD / hour
…County - this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential…
Added 3 hours ago
BC
Program Manager
Brilliant Corners
Remote, United States
- $83,000 to $93,000 USD / year
The Program Manager oversees the day-to-day operations of Brilliant Corners’ housing programs and Community Supports in San Mateo County, with support and guidance from the Associate…
Added 3 hours ago
BC
PSH PBV Case Manager
Brilliant Corners
Gardena, CA
- $52,998 USD / year
The Permanent Supportive Housing (PSH)-Project Based program is supported by Los Angeles County Homeless Services & Housing (HSH) and serves individuals experiencing homelessness who have a…
Added 3 hours ago
BC
Temporary Program Associate
Brilliant Corners
Remote, United States
- $54,995 USD / year
The Program Associate provides critical support to the Housing Services team through administrative back-office functions, keeping up-to-date records, preparing check requests, updating…
Added 3 hours ago
BC
PBV PSH Case Manager
Brilliant Corners
Historic Filipinotown, CA
- $52,998 USD / year
The Permanent Supportive Housing (PSH)-Project Based program is supported by Los Angeles County Homeless Services & Housing (HSH) and serves individuals experiencing homelessness who have a…
Added 3 hours ago
BC
Temporary Housing Coordinator
Brilliant Corners
Remote, United States
- $50,000 USD / year
…County - this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential…
Added 3 hours ago
Director, Program Innovation
Braven
Remote, United States
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Program Innovation , to join the newly formed Transformation team.…
Added 3 hours ago
Director, Program Innovation
Braven
Remote, United States
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Program Innovation , to join the newly formed Transformation team.…
Added 3 hours ago
Director, Program Innovation
Braven
Remote, United States
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Program Innovation , to join the newly formed Transformation team.…
Added 3 hours ago
Director, Program Innovation
Braven
Remote, United States
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Program Innovation , to join the newly formed Transformation team.…
Added 3 hours ago
JG
Part-time Babysitter, weekday & weekend morning shifts available
JCC Greater Boston
Newton Centre, MA
- $20 to $22 USD / hour
- Part-time
…schedule - hours may shift from week to week depending on our program needs. Under the direction of the AD of Family Programming, the Babysitter (Lead babysitter) will provide childcare for…

Amazon

Manager, Conversation Design, Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 17, 2026

Original job description

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

Apply About employer

More about this job

Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

Report this job