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Civil Engineer - Land Development Background
GPAC
Richardson, TX
- $85,000 to $115,000 USD / year
Execute complex assignments utilizing judgment in the evaluation, selection, and modification of standard engineering techniques and procedures under the guidance of the Project Manager
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Project Manager
GPAC
Philadelphia, PA
- $95,000 to $114,000 USD / year
…Philadelphia, PA area. Our client is seeking an experienced Project Manager to lead structural and miscellaneous steel projects from contract award through fabrication, erection, and…
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Senior Product Manager - AI Products (FinTech)
MeridianLink
Remote, United States
- $138,667 to $197,000 USD / year
We are looking for a seasoned Senior Product Manager to lead the definition and delivery of AI-powered automation capabilities within our vertical SaaS platform. This role sits at the…
Added 1 min ago
Product Owner
HME
Carlsbad, CA
Raises, documents, and tracks Engineering Action Requests (EARs) for the assigned product, linked to the backlog and release plans; escalates requests affecting scope, cost, schedule, or…
Added 1 min ago
Associate Manager, Agentic AI Engineer
Avanade Inc. Company
United States
…Foundry and Microsoft Copilot Studio. This role combines software engineering, generative AI, workflow automation, data integration, and technical architecture skills to build AI solutions…
Added 2 mins ago
RU
Project Manager
Randstad USA
Las Vegas, NV
- $36.23 to $59 USD / hour
Join Our Client as a Project Manager in an Onsite role in Las Vegas, NV an industry leader delivering safe, sustainable energy solutions! Requires 5+ years in utility or construction…
Added 2 mins ago
North America Sales Manager (Logistics Automation)
Catalyx
Newtown, PA
requirements through engineering, procurement, pre-assembly, installation,
Added 2 mins ago
Manager, Network Engineering - Architecture & Design
Comcast (CC) of Willow Grove
TX
The Manager, Network Engineering – Architecture & Design role is responsible for leading a team of Product Solutions Engineers focused on the architecture, design, evolution, and ongoing…
Added 2 mins ago
Forward Deployment Engineering Manager, FDE
Amazon Web Services, Inc.
Seattle, WA · New York, NY
A Forward Deployed Engineering Manager (FDE Manager) leads a pod of FDEs embedded within strategic enterprise customers, owning delivery execution, engineering quality, and team development…
Added 2 mins ago
Area Manager II
Amazon.com Services LLC
Plainfield, IN
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 2 mins ago
Data Center Facility Manager, Data Center Community
Amazon Data Services, Inc.
New Carlisle, IN
- Manage teams of 24x7 engineering technicians and Facility Managers in all facets of their career
Added 2 mins ago
Lab Operations & Procurement Specialist
Delart
Fremont, CA
…efficiently. You will play a key role in equipping multi-site engineering environments, leveraging technical hardware knowledge and process automation - especially using AI tools - to…
Added 3 mins ago
Key Account Manager - Power Generation for Data Centers
Baker Hughes Energy Services LLC
OTHER VIRGINIA, VA · OTHER ARIZONA, AZ · OTHER WYOMING, WY · OTHER SOUTH CAROLINA, SC · OTHER NORTH CAROLINA, NC · OTHER PENNSYLVANIA, PA · OTHER OKLAHOMA, OK · OTHER OHIO, OH
Are you an experienced Key Account Manager with a passion for building strategic relationships with hyperscalers, data center developers, and mission-critical infrastructure customers while…
Added 3 mins ago
Key Account Manager - Power Generation for Utilities
Baker Hughes Energy Services LLC
OTHER NORTH CAROLINA, NC · OTHER ARIZONA, AZ · OTHER WYOMING, WY · OTHER SOUTH CAROLINA, SC · OTHER PENNSYLVANIA, PA · OTHER VIRGINIA, VA · OTHER OKLAHOMA, OK · OTHER OHIO, OH
Are you an experienced Key Account Manager with a passion for building strategic partnerships with utilities, independent power producers, and energy sector stakeholders while driving…
Added 3 mins ago
Technician
Daifuku
Sacramento, CA
Must have and maintain a valid driver’s license and be insurable under the Company’s insurance policy
Added 3 mins ago
Safety Manager
Custom Concrete Company Inc
Westfield, IN
Custom Concrete is looking for a hardworking, dedicated person to join our team as a Safety Manager. A Safety Manager is responsible for aiding the Safety Director in ensuring compliance…
Added 3 mins ago
OV
Culinary Director | Full-Time | Lucas Museum of Narrative Art
Oak View Group
Los Angeles, CA
- $145,000 to $180,000 USD / year
- Full-time
Added 4 mins ago
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Substation Engineering Supervisor (PE)
Actalent
New Albany, OH
- $50.07 to $70.1 USD / hour
Position SummaryActalent Services, LLC connects passion with purpose. We are supporting critical engineering and sciences initiatives that advance how companies serve the world. With almost…
Added 4 mins ago
A
Project Manager
Actalent
Sidney, OH
- $100,000 to $120,000 USD / year
Job Title: Project ManagerJob DescriptionThis Project Manager role focuses on leading complex, engineer-to-order machinery and industrial equipment projects from customer order through…
Added 4 mins ago
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Project Controls Specialist - 100% Remote
Actalent
Lexington, KY
- $43.27 to $52.88 USD / hour
…Distribution, Power, or Utility background to support complex engineering and construction projects.This is a 100% remote opportunity for someone based in the Central or Eastern time zones…
Added 4 mins ago
A
Project Controls Specialist - 100% Remote
Actalent
Indianapolis, IN
- $43.27 to $52.88 USD / hour
…Distribution, Power, or Utility background to support complex engineering and construction projects.This is a 100% remote opportunity for someone based in the Central or Eastern time zones…
Added 4 mins ago
A
Project Controls Specialist - 100% Remote
Actalent
Nashville, TN
- $43.27 to $52.88 USD / hour
…Distribution, Power, or Utility background to support complex engineering and construction projects.This is a 100% remote opportunity for someone based in the Central or Eastern time zones…
Added 4 mins ago
A
Project Controls Specialist - 100% Remote
Actalent
Chicago, IL
- $43.27 to $52.88 USD / hour
…Distribution, Power, or Utility background to support complex engineering and construction projects.This is a 100% remote opportunity for someone based in the Central or Eastern time zones…
Added 4 mins ago
A
Substation Engineering Supervisor (PE)
Actalent
Tulsa, OK
- $50.07 to $70.1 USD / hour
Position SummaryActalent Services, LLC connects passion with purpose. We are supporting critical engineering and sciences initiatives that advance how companies serve the world. With almost…
Added 4 mins ago
Director Construction Project Delivery
MultiCare Health System
Tacoma, WA
Direct contractor, construction manager, architect, engineer, and consultant performance.

Closed listing

Amazon

Manager, Conversation Design, Amazon Customer Service

Seattle, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

About employer

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Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

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Jobs in the United States