Jobs in the United States

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Business Program Manager, Strategy & Transformation - MCAPS Core
Microsoft
United States
- $97,600 to $206,400 USD / year
Business Program Manager - Financial Services industry
Added 7 mins ago
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Senior Technical Program Manager
Microsoft
United States
- $119,800 to $261,000 USD / year
We are seeking a Senior Technical Program Manager for Infrastructure and Platform team to drive the programs, operating rhythm, and cross-organization execution that turn the Technical…
Added 7 mins ago
M
Senior Go-To-Market Manager, Cloud & AI Platforms
Microsoft
United States
- $106,400 to $222,600 USD / year
…strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.We are looking to hire a Senior Go-To-Market Manager,…
Added 7 mins ago
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eCommerce Experience Manager
Microsoft
WA · GA · CA · NY · Redmond, WA · Atlanta, GA · Mountain View, CA · Redmond · Atlanta · Mountain View · New York
- $106,400 to $222,600 USD / year
…mindset, excellence, and inclusion. The eCommerce Experience Manager, which sits within the Global Site Experience team, leads complex, cross-functional work where ownership or the path…
Added 20 mins ago
Chemist Intern
GE BETZ, Inc
New Philadelphia, OH
…resourceregeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team…
Added 20 mins ago
Snr Manufacturing Engineer
Federal Mogul Powertrain, LLC
Cambridge, OH
Added 1 hour ago
Manager, Business Transformation
American Airlines
Fort Worth, TX
The Manager, Business Transformation will serve as an internal consulting partner to Supply Chain leaders, helping turn complex business challenges into clear recommendations, business…
Added 1 hour ago
Principal Program Manager, IT
American Airlines
Fort Worth, TX
This job is a member of the Technology Workforce Strategy and Transformation team within the Information Technology Division. As a member of this team, you will help shape how American…
Added 1 hour ago
Sr Manager, Business Transformation
American Airlines
Fort Worth, TX
The Sr Manager, Business Transformation will serve as an internal strategic partner to Supply Chain leaders, helping turn complex business challenges into clear recommendations, business…
Added 1 hour ago
Manager, Conversation Design, Amazon Customer Service
Amazon
Austin, TX
Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer…
Added 1 hour ago
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Guest Coordinator
Ulta Beauty, Inc.
North Brunswick, NJ
- $16 to $24 USD / hour
…products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events),…
Added 1 hour ago
Stylist
Ulta Beauty, Inc.
Rio Grande, NJ
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 2 hours ago
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Knowledge Engineering Manager / Senior Manager
Accenture
Saint Louis, MO
- $94,400 to $293,800 USD / year
…814,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at…
Added 2 hours ago
Director, Global Total Rewards, People Operations & HR Technology
Clinigen
Remote, United States
Expand employee and manager self-service and automate high-volume processes.
Added 2 hours ago
Global Vice President, HR Business Partnering
Clinigen
Remote, United States
…commercial judgment and the ability to lead through growth, transformation and…
Added 2 hours ago
Director, Organizational Effectiveness & Culture Transformation
Clinigen
Remote, United States
Clinigen is seeking a bold, pragmatic and commercially minded Director of Organizational Effectiveness & Culture Transformation to help shape how our global organization works, leads and…
Added 2 hours ago
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ServiceNow GRC Specialist
TEKsystems
Bethesda, MD
- $52.88 USD / hour
…CISA). Formally aligns with DCWF Work Roles 431 (Knowledge Manager) and 461 (Systems Security Analyst). Education & Experience Requirements: Bachelors degree in Information Technology,…
Added 2 hours ago
T
Security Test And Validation Engineer
TEKsystems
Bethesda, MD
- $40.87 USD / hour
…Management. Experience with Microsoft Intune, Microsoft Configuration Manager/SCCM, or comparable endpoint-management technologies. Knowledge of Zero Trust principles and NIST SP 800-207.…
Added 2 hours ago
M
FLEX Senior Program Manager, Corporate Systems
Marriott
Bethesda, MD
- $53.07 to $85.48 USD / hour
Marriott is seeking an experienced FLEX Senior Program Manager, Corporate Systems to lead the end-to-end integration of the Vertex tax engine with Oracle ERP cloud (Payables & Receivables)…
Added 2 hours ago
UB
Master Stylist
Ulta Beauty, Inc.
Arvada, CO
- $14.81 to $20.2 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 2 hours ago
UB
Elite Stylist
Ulta Beauty, Inc.
Arvada, CO
- $14.81 to $21.4 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 3 hours ago
Continuous Improvement / SAP Manager
FXI
Archbald, PA
Job Summary: The Continuous Improvement/SAP Manager will have overall responsibility to drive operational excellence throughout the organization by identifying opportunities, strategizing…
Added 4 hours ago
Senior Manager, Client Excellence, Global Consulting Services
Deloitte US
Cincinnati, OH · Cleveland, OH · Columbus, OH · Davenport, IA · Dayton, OH · Des Moines, IA · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Louisville, KY · Memphis, TN · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Salt Lake City, UT · St. Louis, MO · Tampa, FL · Tempe, AZ · Tulsa, OK · Wichita, KS
Lead execution of the GLCP onboarding program in partnership with Industry Leaders, including welcome calls, onboarding materials, briefing packs, and targeted development sessions.
Added 4 hours ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte US
Atlanta, GA · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Fresno, CA · Hartford, CT · Honolulu, HI · Houston, TX · Huntsville, AL · Jericho, NY · Jersey City, NJ · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Morristown, NJ · NY · Philadelphia, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rosslyn, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · Stamford, CT · Washington, DC · Westlake, TX
Our Deloitte Finance Transformation team practices to help chief financial officers, controllers, and finance teams define and execute their finance and global business services agendas and…
Added 4 hours ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · NY · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Richmond, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · Stamford, CT · Tampa, FL · Tempe, AZ
…internal controls, governance, and compliance across enterprise transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general…

Amazon

Manager, Conversation Design, Amazon Customer Service

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 17, 2026

Original job description

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

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More about this job

Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

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